Ashley Aldredge | Page 20

Tynan's Volkswagen responded

We’re sorry to hear about your recent experience and the concerns with your vehicle. That’s certainly not the level of care or timeliness we strive to provide. We would like the opportunity to learn more about what happened and work toward a resolution. Please contact our service manager at 303-341-3350 so we can review the details with you directly and address the damage and service delay.

Tynan's Volkswagen responded

Dear Galen, Thank you for your reply and for confirming your consent to proceed with the purchase of the two keys, as outlined in my previous email. I want to confirm that the new keys have been received and successfully programmed to your vehicle. We appreciate your cooperation and are glad we were able to complete this part of the process for you. To clarify, the service on your vehicle was completed as discussed. During the process, we explained that aftermarket keys—those not sourced directly through Volkswagen—cannot be programmed using our factory tools. This is due to compatibility limitations beyond our control. For that reason, we recommended ordering OEM keys through our dealership to ensure proper programming and function, which you ultimately approved. I understand this situation has been frustrating, especially given the distance you traveled. It was never our intention to add stress or cause inconvenience. Thank you again for your patience and for working with us to resolve this. If you have any further questions or need assistance, I’m happy to help directly. Matthew Cooper Service Manager Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your feedback. We're glad to hear our parts department was informative and that Ashley was able to provide clear communication about the repair timeline. We understand that having to leave your car for a full day—and waiting potentially over two weeks for the part—can be an inconvenience, and we truly appreciate your patience. Please know we’re doing everything we can to expedite the process and will keep you updated every step of the way. Thank you again for choosing us. Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the great review! We're glad to hear everything was easy and on time, and that our team was ready for you first thing in the morning. We know your time is valuable, and it’s great to know we got you back on the road quickly. We appreciate your visit and look forward to seeing you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for bringing your VW Cross Sport back in and for sharing your experience. We sincerely apologize for the repeated inconvenience and the extended time it took to address the issue. We understand how frustrating it can be to return for the same concern and to be without your vehicle for several days. While our team is committed to providing timely and accurate service, recent technician shortages have, unfortunately, impacted our turnaround times. That said, we’re glad to hear the issue was ultimately resolved and appreciate your patience throughout the process. If you have any further concerns or if there’s anything more we can do to support you, please don’t hesitate to reach out directly. We value your trust and are committed to making your future visits more efficient and worry-free. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for the great feedback! We're so glad to hear that your service advisor took the time to explain everything clearly and that your visit was both quick and smooth. We truly appreciate your kind words and are happy to know you had a great experience with us. Looking forward to seeing you next time! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for your kind words! We're happy to hear that setting up appointments has been easy and that our customer service team made a great impression. We truly appreciate your support and look forward to continuing to deliver excellent service to you. Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your kind words! We're so glad to hear that the sales process was smooth and that our team provided helpful and positive feedback throughout your Jetta purchase. We truly appreciate your business and hope you enjoy every moment behind the wheel. Please don’t hesitate to reach out if we can assist you in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the 5-star review! We're delighted to hear that you received excellent customer service and that all services and recall work were completed on schedule. We appreciate your trust in us and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for your feedback. While we’re glad to hear Rachide and Ashley provided great service, we’re sorry to learn about your concerns regarding the timeline and the condition of your vehicle upon return. This is not the experience we strive to deliver. We would appreciate the opportunity to inspect the vehicle again at your convenience and address the issue with the hood. Please contact us directly so we can make arrangements and work toward a resolution. Your satisfaction is important to us, and we value the chance to make this right. Thank you again for bringing this to our attention. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen