I typically receive excellent customer service here.
Because of this, I just bought my 3rd VW from Tynans.
Because of this, I just bought my 3rd VW from Tynans.
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by MSTOLZENBACH
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ashley was nice enough - not available by phone twice when called in. Learned text was better with her. Tall gentleman when picked up car was fantastic as well. Ivan unsolicited advice on window tinting - great!
Jul 01, 2025 -
Tynan's Volkswagen responded
Thank you for your continued trust in Tynan’s and for choosing us once again for your vehicle purchase! We’re thrilled that our customer service has consistently met your expectations and played a role in your decision to return for your third VW. It means a great deal to us, and we look forward to continuing to provide you with the exceptional experience you’ve come to expect. Enjoy your new VW! Jacqueline Goldsboro - Customer Care Coordinator
Work completed on time and to my request.
Will continue to use Tynan’s for any further work.
Will continue to use Tynan’s for any further work.
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by JohnGoodman2025
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Tynan's Volkswagen responded
Thank you, John! We’re glad to hear the work was completed on time and met your expectations. We truly appreciate your continued trust in Tynan’s and look forward to assisting you with any future service needs! Jacqueline Goldsboro - Custromer Care Coordinator
She is friendly with expertise.
Gave many alternatives and always a smile. Continues now with helpful ideas
Gave many alternatives and always a smile. Continues now with helpful ideas
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by LJRMOPAR
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Tynan's Volkswagen responded
Thank you for the kind words about Ashley! We're thrilled to hear that her expertise, friendly attitude, and thoughtful approach made a lasting impression. She takes great pride in offering clear options and ongoing support, and we’re lucky to have her on our team. We appreciate you taking the time to share your experience! Jacqueline Goldsboro - Customer Care Coordinator
Everyone was very efficient, pleasant, helpful,
knowledgeable and overall really great to work with. Thanks!
knowledgeable and overall really great to work with. Thanks!
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by Deb
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2025 -
Tynan's Volkswagen responded
Thank you so much, Deb! We truly appreciate your kind words. It’s wonderful to hear that our team was efficient, pleasant, and helpful throughout your visit. We’re grateful for the opportunity to serve you and look forward to seeing you again! Jacqueline Goldsboro - Customer Care Coordinator
Ashley was incredible and helped us so much.
She provided excellent customer service and was very communicative throughout the process.
She provided excellent customer service and was very communicative throughout the process.
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by SARA_ALHARAZI619
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
Tynan's Volkswagen responded
Thank you, Sara, for the wonderful review! We're so glad to hear that Ashley provided you with excellent service and clear communication throughout your visit. We'll be sure to pass along your kind words to her. We appreciate your support and look forward to assisting you again in the future! Jacqueline Goldsboro -Customer Care Coordinator
Was greated promptly at drop off and was kept up to date
throughout the service. Ashley was great
throughout the service. Ashley was great
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by HOMELAILAI
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
Tynan's Volkswagen responded
Thank you for the great feedback! We're glad to hear you were greeted promptly and kept informed throughout your service visit. Ashley will be thrilled that she made a positive impression. We appreciate your business and look forward to seeing you next time! Jacqueline Goldsboro - Customer Care Coordinator
The entire team is professional and courteous.
They work hard to ensure my vehicle is done properly and as quickly as possible.
They work hard to ensure my vehicle is done properly and as quickly as possible.
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by MICHELLEANEISE
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2025 -
Tynan's Volkswagen responded
Thank you, Michelle, for your kind words! We’re grateful for your continued trust in our team. It's always our goal to provide professional and courteous service while ensuring your vehicle is properly and efficiently taken care of. We truly appreciate your support and look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator
1-Star Review, I wish I could give less
Terrible
experience – felt disrespected and overcharged
I brought my Volkswagen Atlas to this dealership because I needed to find out whether it came with
experience – felt disrespected and overcharged
I brought my Volkswagen Atlas to this dealership because I needed to find out whether it came with a factory-installed towing package. The trailer company I worked with told me there was no power going to the tow hitch wiring. I simply asked the service department to check if towing was part of my vehicle’s original equipment or if I needed an adapter.
Instead of giving me a straight answer, they told me to bring the car and the adapter back. I took the car back they kept my car for over a week. I wasn’t offered a loaner vehicle, wasn’t provided with a ride, and had to follow up myself to find out what was going on. At the end of it, they charged me over $280, and all I got was a vague explanation saying there was power and I should just “connect it.” That’s something they could’ve told me the first day. No actual repairs were done to the connector.
I tried speaking with a manager, but they stood by the charge. It felt like they were more interested in billing me than helping me. This isn’t the first time I’ve experienced poor service here — they never seem to have loaner cars, and I’ve never been treated with the respect or support I expect as a customer. Honestly, this place feels unwelcoming, especially for women who aren’t treated seriously when asking about their vehicles.
I won’t be coming back. If you value your time, money, and basic courtesy, I strongly suggest finding another dealership. And I will be trading in my Volkswagen because I can’t ever imagine having to deal with this people again.
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by WNG4
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I requested to speak to upper management and I was told they don’t have that information.
Jun 23, 2025 -
Tynan's Volkswagen responded
Dear Tsion,
Thank you for taking the time to share your feedback. We truly regret that your recent experience did not meet your expectations, and we understand how frustrating this situation must have felt.
To clarify, your Volkswagen Atlas is equipped with a factory-installed towing control module that automatically operates trailer brakes and makes necessary adjustments. The aftermarket trailer brake adapter provided was not compatible with your vehicle’s system, and our team communicated this during the diagnostic process.
Regarding the charges:
The $204.00 diagnostic fee was approved by you before the work was performed.
The additional charge was for a cabin air filter replacement, which was also authorized at the time of service.
While we recognize your disappointment, no repairs were performed beyond what you approved. We aim to be transparent in our communication and recommendations, and we’re sorry to hear that you felt unsupported throughout the process. We also regret that a loaner vehicle was not available during your visit — availability can vary, and we apologize for the inconvenience that this caused.
Your feedback about feeling disrespected, particularly as a woman, is something we take seriously. Every customer deserves to be treated with professionalism, transparency, and respect. We will be reviewing this internally to ensure every member of our team upholds these standards.
If you’re open to further discussion, we’d appreciate the opportunity to speak directly and work toward a more positive resolution. Please feel free to reach out to our Service Manager, Matt Cooper, at 303-341-3330
Sincerely,
Jacqueline Goldsboro
Customer Care Coordinator
Tynan’s Volkswagen
Everyone at Tynan’s was so friendly and helpful!
I wasn’t even sure I could get a new car but they made sure it happened and was a painless process! I’ll be sending everyone to them moving forward!
I wasn’t even sure I could get a new car but they made sure it happened and was a painless process! I’ll be sending everyone to them moving forward!
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by KALEYDERHAM
Verified Customer
Verified Customer
Service Price Transparency
Aug 14, 2025 -
Tynan's Volkswagen responded
Thank you for your kind words and for sharing your experience! We’re so glad our team could make the process smooth and enjoyable for you. It means a lot to know we could help you get into your new car, and we truly appreciate your trust and recommendations. We look forward to welcoming your friends and family in the future! Jacqueline Goldsboro - Customer Care Coordinator
Extremely professional and courteous ?
? Amazing human being She is naturally great Can't wait for the next service
? Amazing human being She is naturally great Can't wait for the next service
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by Danid524
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Aldredge
Jun 20, 2025 -
Tynan's Volkswagen responded
Thank you so much for the wonderful 5-star review! We’re thrilled to hear your kind words about Ashley—she truly is an exceptional member of our team. Her professionalism, natural warmth, and dedication to our guests never go unnoticed. We’re grateful for your support and look forward to welcoming you back at your next service! Jacqueline Goldsboro - Customer Care Coordinator
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