Ashley Bertrand
Ashley Bertrand at Midstate Mitsubishi

Ashley Bertrand | Page 2

Service Advisor

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

4.6
60 Reviews
4.6

60 Reviews

Write a Review

60 Reviews of Ashley Bertrand

July 17, 2026

Dealership Rating
Employee Rating

Took me and my mother like a fool and kept coming up with excuses Treated me and my mom like we were stupid and scammed us out of $700 when everything was covered by warranty. More

by Jenysisalicea99
Recommend Dealer
No

Other Employees Tagged: Ashley Bertrand

Jul 22, 2026

Midstate Mitsubishi responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. If you don't mind, please reach out to us; we would love to address your concerns. Thank you for your time, and hopefully, we can get to the bottom of this.

July 15, 2026

Dealership Rating
Employee Rating

This is a third Mitsubishi and midstate has always been excellent with the service people that sells people and the ownership extremely satisfied all over directions More

by charlene_schwint
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 15, 2026

Midstate Mitsubishi responded

Thank you for choosing Mitsubishi three times and for recognizing our sales, service, and ownership teams. We’re thrilled to know you’ve had consistently excellent experiences. Your loyalty means a lot, and we look forward to assisting you again.

July 11, 2026

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Employee Rating

Paid for a diagnostic scan $100+ to be told they couldn't replicate the issue. Drove to valvoline for a second opinion. I had no coolant. Unbelievable fluids weren't checked before charging me for a scan. Is More

by carbonneauleah
Recommend Dealer
No

Other Employees Tagged: Ashley Bertrand

Jul 15, 2026

Midstate Mitsubishi responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 08, 2026

Dealership Rating
Employee Rating

I buy a new car ? ? every couple of years from them. They are excellent More

by Mkbeauticontrol
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 08, 2026

Midstate Mitsubishi responded

It’s great to see you choose a new Mitsubishi every couple of years. Ashley and our team appreciate your loyalty and look forward to helping you again when the time comes.

July 05, 2026

Dealership Rating
Employee Rating

Pleasant, nice comfortable I would definitely recommend somebody to go there and buy Car Thank you for such great service More

by traceya.miller1205
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 05, 2026

Midstate Mitsubishi responded

We’re happy the service on your Mitsubishi Eclipse Cross was pleasant and comfortable. Ashley appreciates your recommendation and looks forward to helping you again.

July 04, 2026

Dealership Rating
Employee Rating

Ashley is great to work with. She got me right in for an inspection. Looking forward to my next visit at the end of the year. More

by stevewas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 04, 2026

Midstate Mitsubishi responded

We’re happy Ashley could fit your Jeep Grand Cherokee L in for inspection so quickly. Thank you for sharing your experience and we look forward to your visit at the end of the year.

Jul 07, 2026

Midstate Mitsubishi responded

Thank you for your kind words! We're glad to hear that Ashley provided you with efficient service and we can't wait to see you again for your end-of-year visit.

July 03, 2026

Dealership Rating
Employee Rating

Great customer service! They treat you like family and understood how repairs can impact you financially. They want nothing but the best for you. More

by green78tea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Midstate Mitsubishi responded

Thank you for highlighting our service team’s efforts with your Mitsubishi Outlander. We’re pleased we made you feel like family and took your financial concerns into account. We look forward to assisting you again.

Jul 07, 2026

Midstate Mitsubishi responded

Thank you for your kind words! We strive to treat all of our customers like family and understand the financial impact of repairs. We're thrilled to hear that you had a positive experience with us. Our goal is always to provide the best service for our customers. Thank you for choosing us! 🚗💛

July 02, 2026

Dealership Rating
Employee Rating

Staff was very friendly and helpful Vehicle was tended to right away In a professional manner More

by BANGER0584
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 02, 2026

Midstate Mitsubishi responded

Thank you for your kind review. We’re glad our team provided friendly and helpful service and addressed your Mitsubishi Outlander promptly and professionally. Please let us know if we can assist you again in the future.

June 30, 2026

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Employee Rating

Friendly professional people Sevice was quick waiting room was extremely hot Will definitely be back next year have a good weekend More

by BRUNELLE33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2026

Midstate Mitsubishi responded

Thanks for sharing your feedback on your Honda CR-V service visit. We’re glad the team was professional and efficient, and we apologize for the heat in the waiting area. Ashley and our team look forward to caring for your CR-V again next year. Enjoy your weekend!

June 30, 2026

Dealership Rating
Employee Rating

The mechanics, the service people were very nice and personable. I was very satisfied. Thank you More

by Rearick8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Jake Walker

Jun 30, 2026

Midstate Mitsubishi responded

We’re glad our team was personable while working on your Mitsubishi and that you were very satisfied. If you need anything else down the road, please don’t hesitate to reach out.

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