Ashley Bertrand
Ashley Bertrand at Midstate Mitsubishi

Ashley Bertrand

Service Advisor

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

4.7
68 Reviews
4.7

68 Reviews

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68 Reviews of Ashley Bertrand

November 13, 2026

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Employee Rating

They are one of the best dealerships to do business with. All are very friendly and kind. They make it very easy to work with. I would very much recommend them. They are the best. More

by sheilarrygiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2026

Midstate Mitsubishi responded

Your recommendation means a lot to our team. We're glad our team’s warm approach helped make the service visit for your Mitsubishi Outlander straightforward and pleasant.

November 05, 2026

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Employee Rating

Flawless The experience was top notch & everyone was incredible & so helpful Change nothing More

by joepoirier73
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Nov 05, 2026

Midstate Mitsubishi responded

We're delighted the service on your Mitsubishi Outlander went so well and that our team was there to help. Thank you for the five-star rating!

August 23, 2026

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Service was excellent and the people were very nice. I would recommend them without hesitation. More

by michaelpshor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2026

Midstate Mitsubishi responded

Your positive feedback on the service on your Mitsubishi Outlander and our team’s welcoming approach illustrate the experience we aim to provide. Knowing you’d recommend us without hesitation means a lot to our service team.

August 23, 2026

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Employee Rating

EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. EXCELLENT SERVICE. More

by martinssoares634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2026

Midstate Mitsubishi responded

Knowing you found the service on your Mitsubishi Outlander PHEV so excellent means a lot to our service team. Thank you for entrusting us with your Outlander PHEV’s care.

August 11, 2026

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Employee Rating

I've bought 3 cars and they've only ever needed tires and routine things and that's why I've gone back. 3 years later I trade it in. Hope to get a lease next with them and get rid of a wildly depreciating as More

by mlatour02
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Aug 11, 2026

Midstate Mitsubishi responded

Hearing that our routine service on your Toyota Camry Hybrid has kept you coming back means a lot to our service team. Thank you for your loyalty across three purchases. Whenever you’re ready to lease your next vehicle, we’re ready to assist.

August 08, 2026

Dealership Rating
Employee Rating

Always have had great service at Midstate for our Mitsubishi. Brought our 2021 Outlander Sport in for a squeaky front end. Turn out to be brakes. Technician to the time to show me where the issue was More

by desroches153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2026

Midstate Mitsubishi responded

Knowing our technician took the time to show you the brake issue on your 2021 Outlander Sport means a lot to our service team. We appreciate your continued trust, and we’re glad Ashley and the rest of our department can keep your vehicle running smoothly.

August 06, 2026

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Employee Rating

3 When I got my recent oil change someone forgot to put cover on. And hot oil exploded all over my engine, service did top over oil and clean, but everytime I drive my car that's all I smell is oil. I had More

by joysea13
Recommend Dealer
No

Other Employees Tagged: Ashley Bertrand

Aug 11, 2026

Midstate Mitsubishi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 06, 2026

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Employee Rating

Very good everyone was very helpful Everyone helped me with the loan process getting the car got registered for me. Thank you. More

by albooth52
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Aug 06, 2026

Midstate Mitsubishi responded

Our team enjoyed guiding you through the loan process and registering your Mitsubishi Eclipse Cross. Your five-star rating and kind words mean a great deal to our service department.

July 30, 2026

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Employee Rating

Very clean and professional. Easy to make appt. Friendly staff that I trust with any questions. More

by kecrowley8
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 30, 2026

Midstate Mitsubishi responded

Thank you for noticing the cleanliness and professionalism of our service area. We’re glad booking your appointment was seamless and that you feel comfortable asking questions. Ashley appreciates your trust in caring for your Mitsubishi Eclipse Cross.

July 28, 2026

Dealership Rating
Employee Rating

Always helpful, friendly, and patient. Efficient job completion, with understandable explanations that make the visit comfortable. More

by Sontlin
Recommend Dealer
Yes

Other Employees Tagged: Ashley Bertrand

Jul 28, 2026

Midstate Mitsubishi responded

It’s great to hear our team’s friendly and patient approach made your service visit comfortable and efficient. Thank you for trusting us with your Mitsubishi maintenance.

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