Jake Walker
Jake Walker at Midstate Mitsubishi

Jake Walker

Manager

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

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5.0
7 Reviews

Dealership Experience

6 yrs, 8 mos

Industry Experience

10 yrs, 5 mos

Languages Spoken

English English

5.0

7 Reviews

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7 Reviews of Jake Walker

July 21, 2026

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Employee Rating

Great experience with all aspects of the dealership. Salespeople-Servise People& office staff are all super More

by GILLIGAN1963
Service Price Transparency
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Recommend Dealer
Yes
Jul 21, 2026

Midstate Mitsubishi responded

Thank you for sharing your positive experience with our sales, service, and office teams during your Mitsubishi Eclipse Cross service. We’re glad to have met your expectations and look forward to assisting you again.

July 18, 2026

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They sell you defective vehicles that are over priced and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a More

by Becky2556
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jul 22, 2026

Midstate Mitsubishi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 22, 2026

Becky2556 responded

Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle. I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it. As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution. I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.

July 15, 2026

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When no other dealer would or could help me, Midstate Mitsubishi did not turn me away. Jake found the perfect car for me and Brianna made it happen. Very friendly atmosphere. More

by peopleofthedawn
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Brianna Butler

Jul 15, 2026

Midstate Mitsubishi responded

Delighted we could step in when others couldn’t. Jake and Brianna enjoyed finding that perfect Mitsubishi for you, and our team is pleased the atmosphere felt so welcoming. Thank you for sharing your experience.

July 14, 2026

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There friendly they make your car buying experience fun and Jake took care of everything and made sure I was happy with my decision thanks Jake I love my new car More

by Meme
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Recommend Dealer
Yes
Jul 14, 2026

Midstate Mitsubishi responded

We appreciate your feedback and are happy you had a fun car buying experience. Jake enjoyed helping you and is glad you feel confident in your decision. Enjoy your new Mitsubishi Outlander!

June 30, 2026

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The mechanics, the service people were very nice and personable. I was very satisfied. Thank you More

by Rearick8
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Ashley Bertrand

Jun 30, 2026

Midstate Mitsubishi responded

We’re glad our team was personable while working on your Mitsubishi and that you were very satisfied. If you need anything else down the road, please don’t hesitate to reach out.

May 27, 2026

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Great service thank you to the midstate family for the accommodations making the entire process as smooth as possible! More

by JAMORO465
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Recommend Dealer
Yes
May 30, 2026

Midstate Mitsubishi responded

Thank you for the wonderful feedback! We take pride in providing exceptional service and we're so happy to hear that we made your experience with us a smooth one. We truly appreciate your support and hope to see you again soon!

May 19, 2026

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Great people and service I have been with them for 2+ years planning to stay with them for a long time More

by handfield_helen
Service Price Transparency
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Recommend Dealer
Yes
May 24, 2026

Midstate Mitsubishi responded

Thank you for your kind words! We are thrilled to hear that you have been with us for over 2 years and plan to stay for much longer. We strive to provide excellent service and are grateful for your loyalty. Looking forward to many more years of working with you!

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