Ashley Bertrand | Page 5

Things that are wrong are not covered in the first 30days or 1200miles. Ticking engine, thumping undercarriage. Loud turning. The service will not look at it or anything. Also rim is bent, not covered. or 1200miles. Ticking engine, thumping undercarriage. Loud turning. The service will not look at it or anything. Also rim is bent, not covered. More

by sarah.mcm Verified Customer Verified Customer

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I dropped my jeep off Sunday night. Waited until Thursday to check status. Ashley said she had to check with service manager and she would call back. I didn't receive a call back from h Waited until Thursday to check status. Ashley said she had to check with service manager and she would call back. I didn't receive a call back from her. Today being Friday didn't hear anything, I called around 11/11:30 another employee answered put me on hold to track Ashley down. Ashley was with another customer. After being on hold a brief time Ashley did not speak with me and the gentleman said that my jeep needed a cylinder gasket???. Last I knew it was emissions related. However he stated Ashley would can't and it's now 5:30 and haven't heard anything back. At this point a red flag is going up. Starting to get a bit concerning More

by lukerivers85 Verified Customer Verified Customer

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Always top notch service. Never any issues Very easy to make appointments and they've always been on time. Never any issues Very easy to make appointments and they've always been on time. More

by desroches153 Verified Customer Verified Customer

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Not up front about pricing or what is covered under warranty. Went in expecting to be covered/minimal cost with my warranty from the dealership. They explained maintenance policy so I was ready to pay warranty. Went in expecting to be covered/minimal cost with my warranty from the dealership. They explained maintenance policy so I was ready to pay $150. Then they told me I needed front brakes already after buying car in October. I asked if this would be covered under the warranty and was told no because it’s maintenance. Service person told me $580 for all services and I assumed that was everything parts/labor but I ended up having to pay $712. Well over what I had initially planned to spend at the dealership. Not coming here for service again. More

by rhoule89 Verified Customer Verified Customer

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They are all so great! !!! I will be back when I want to trade in and will continue to do business with the team! !!! I will be back when I want to trade in and will continue to do business with the team! More

by ezpeasy84 Verified Customer Verified Customer

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Jake Walker was a remarkable worker he did everything he could to get me approved and he did it!!! Everyone an absolute pleasure to deal with. could to get me approved and he did it!!! Everyone an absolute pleasure to deal with. More

by Stewartkathyo352 Verified Customer Verified Customer

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Im very pleased with my vehicle, and all the nice people who are always willing to help who are always willing to help More

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At Midstate Mitsubishi I got the opportunity to meet a great sales team that made my car purchase hassle free. Unlike other dealers where you have to ask to speak for the sales manager after you get in great sales team that made my car purchase hassle free. Unlike other dealers where you have to ask to speak for the sales manager after you get in dead end with the salesman , I was greeted and welcomed by the sales manager when I just walked in the dealership. Mr Stephane Jovin understood exactly what I needed and within few minutes he answered all my questions with a professional manner. He then introduced me to Ryan the salesman who took me to test drive two vehicles. Ryan made sure that I know every feature that the car offered. The financial negotiation with Stephane was clear and honest , he made sure I got the best deal possible by offering me a rebate and a discount. When it comes to sign the paperwork, it was done without any further delay. I do really appreciate the fact that these people care about the customer time , they didn’t play any gimmicks or throw any extra charge on the deal . At the delivery time of my vehicle it was plotless, the gas tank was full and the battery was fully charged. . To Stephane and Rayan I can’t thank you guys enough for making this experience a complete success and statistician. At the Midstate Mitsubishi I believe I am with a big family that trully care about me…. More

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Everyone has great customer service and experience. I will only service my vehicle at this dealership I will only service my vehicle at this dealership More

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Service is great won’t go anywhere else! Ray and team are professional and knowledgeable Ray and team are professional and knowledgeable More

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