Brianna Butler
Brianna Butler at Midstate Mitsubishi

Brianna Butler

Used Car Manager

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

4.8
27 Reviews
4.8

27 Reviews

Write a Review

27 Reviews of Brianna Butler

August 03, 2026

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Employee Rating

customer service is outstanding, went in on Saturday to purchase and picked up on wenesday, BEST More

by shawnaf30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Rizzitano, Austin Gagnon

July 22, 2026

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Employee Rating

Good Okay It was perfect. Everything went fine how it was and I'm glad I got this vehicle from you. More

by edwinmorales022
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler

Jul 22, 2026

Midstate Mitsubishi responded

Thank you for choosing Midstate Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 21, 2026

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Great experience with all aspects of the dealership. Salespeople-Servise People& office staff are all super More

by GILLIGAN1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Midstate Mitsubishi responded

Thank you for sharing your positive experience with our sales, service, and office teams during your Mitsubishi Eclipse Cross service. We’re glad to have met your expectations and look forward to assisting you again.

July 18, 2026

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They sell you defective vehicles that are over priced and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a More

by Becky2556
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 22, 2026

Midstate Mitsubishi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 22, 2026

Becky2556 responded

Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle. I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it. As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution. I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.

July 17, 2026

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Went to get my new car today and found out Ryan was gone. So Jacob walker stepped up and took over with the sale of my car got it all ready for us finished the paperwork. Jacob stepped right up was very prof More

by wldmn2
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler

Jul 17, 2026

Midstate Mitsubishi responded

It’s great to hear our team stepped in so professionally and efficiently to finalize your paperwork for your new Mitsubishi Outlander. Congratulations on your purchase. Thank you for sharing your experience with us.

July 15, 2026

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This is a small dealership that provides big dealership service and if you are looking to buy a car, ask for Jake. More

by frankierod374
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Walker

Jul 16, 2026

Midstate Mitsubishi responded

We are so pleased to hear that you received exceptional service at our small dealership! Our team is dedicated to providing a big dealership experience to all our customers. We will be sure to let Jake know of your kind words. Thank you for choosing us for your car-buying needs!

July 15, 2026

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When no other dealer would or could help me, Midstate Mitsubishi did not turn me away. Jake found the perfect car for me and Brianna made it happen. Very friendly atmosphere. More

by peopleofthedawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Jake Walker

Jul 15, 2026

Midstate Mitsubishi responded

Delighted we could step in when others couldn’t. Jake and Brianna enjoyed finding that perfect Mitsubishi for you, and our team is pleased the atmosphere felt so welcoming. Thank you for sharing your experience.

July 14, 2026

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Employee Rating

There friendly they make your car buying experience fun and Jake took care of everything and made sure I was happy with my decision thanks Jake I love my new car More

by Meme
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 14, 2026

Midstate Mitsubishi responded

We appreciate your feedback and are happy you had a fun car buying experience. Jake enjoyed helping you and is glad you feel confident in your decision. Enjoy your new Mitsubishi Outlander!

July 11, 2026

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Employee Rating

Great and Amazing people who knows the value of great customer service! I Will buy from this dealer again More

by medina.carlos1142
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler

Jul 11, 2026

Midstate Mitsubishi responded

Thank you for highlighting our team’s dedication to great service. We’re thrilled you’re enjoying your new Mitsubishi Outlander. We look forward to assisting you again.

July 07, 2026

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Employee Rating

Awesome very nice job well done. They got me approved when other people couldn't. Awesome ?? thanks to everyone. More

by SCOTTAREMILLARD
Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler

Jul 07, 2026

Midstate Mitsubishi responded

Fantastic to hear that you’re enjoying your Mitsubishi Eclipse Cross and that our team was able to secure approval when others couldn’t. Your feedback on our financing support means a great deal. Brianna and the team appreciate your trust.

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