Ray Butler
Ray Butler at Midstate Mitsubishi

Ray Butler

Dealer Principal

Midstate Mitsubishi

810 Washington St
Auburn, MA 01501

4.4
12 Reviews
4.4

12 Reviews

Write a Review

12 Reviews of Ray Butler

July 21, 2026

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Great experience with all aspects of the dealership. Salespeople-Servise People& office staff are all super More

by GILLIGAN1963
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Recommend Dealer
Yes
Jul 21, 2026

Midstate Mitsubishi responded

Thank you for sharing your positive experience with our sales, service, and office teams during your Mitsubishi Eclipse Cross service. We’re glad to have met your expectations and look forward to assisting you again.

July 18, 2026

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They sell you defective vehicles that are over priced and the customer service is terrible and the owner only cares about himself. As a single mother of five children, I bought a Honda pilot and within a More

by Becky2556
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Recommend Dealer
No
Jul 22, 2026

Midstate Mitsubishi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jul 22, 2026

Becky2556 responded

Thank you for your response. I have already attempted to resolve these issues directly with your dealership on multiple occasions. Unfortunately, despite my vehicle being out of service for approximately 25 business days for a transmission replacement, it was returned with additional issues, including serious safety issues and ongoing safety concerns, I have not been able to drive the vehicle. I requested either a refund or an exchange for another vehicle of equal value. Both General Manager Tom and Owner Ray declined my requests and offered no empathy or concern for the situation, leaving me with an expensive loan on a vehicle that I do not feel is safe to drive and that is not worth what I paid for it. As a family-owned dealership, I expected more compassion and a genuine willingness to ensure that customers feel safe and confident in the vehicles they purchase. Instead, I was left feeling that my safety concerns were dismissed and that the focus was placed on protecting the sale rather than finding a fair resolution. I have since filed complaints with the Better Business Bureau and the Massachusetts Attorney General’s Office and am pursuing the appropriate channels to resolve this matter. If your dealership is genuinely interested in resolving this issue, you already have all of my contact information and are welcome to contact me directly with a meaningful resolution. Until then, I believe the BBB and Attorney General processes are the appropriate avenues for further discussion.

July 14, 2026

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There friendly they make your car buying experience fun and Jake took care of everything and made sure I was happy with my decision thanks Jake I love my new car More

by Meme
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Recommend Dealer
Yes
Jul 14, 2026

Midstate Mitsubishi responded

We appreciate your feedback and are happy you had a fun car buying experience. Jake enjoyed helping you and is glad you feel confident in your decision. Enjoy your new Mitsubishi Outlander!

June 26, 2026

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I want to say that Ryan and Brianna were amazing they did everything they had to do to help me out and I want to stay there amazing and God bless them and thank you for everything you guys have done for me More

by amysantos748
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Recommend Dealer
Yes
Jun 26, 2026

Midstate Mitsubishi responded

We’re thrilled to hear Ryan and Brianna went above and beyond to help you. Thank you for choosing your new Mitsubishi Outlander Sport. Enjoy every journey ahead!

June 12, 2026

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MidState Mitsubishi is by far the best dealership. Their level of professionalism simply is unmatched. I just purchased my third SUV from them with complete ease. I am so grateful to Ray, Brianna, Ste More

by KimH
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Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Brianna Butler , Stefan and Tom too

Jun 17, 2026

Midstate Mitsubishi responded

Wow, we are thrilled to hear about your wonderful experience at MidState Mitsubishi! Thank you for choosing us for the third time and for recognizing our dedicated team. We truly value you as part of our family. Congratulations on your new SUV and we look forward to serving you in the future

May 27, 2026

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Great service thank you to the midstate family for the accommodations making the entire process as smooth as possible! More

by JAMORO465
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Recommend Dealer
Yes
May 30, 2026

Midstate Mitsubishi responded

Thank you for the wonderful feedback! We take pride in providing exceptional service and we're so happy to hear that we made your experience with us a smooth one. We truly appreciate your support and hope to see you again soon!

May 19, 2026

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Great people and service I have been with them for 2+ years planning to stay with them for a long time More

by handfield_helen
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Recommend Dealer
Yes
May 24, 2026

Midstate Mitsubishi responded

Thank you for your kind words! We are thrilled to hear that you have been with us for over 2 years and plan to stay for much longer. We strive to provide excellent service and are grateful for your loyalty. Looking forward to many more years of working with you!

March 29, 2026

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Outstanding team no pressure sales above and beyond customer service this is my 4 purchase from them and could be happier thank you everyone from Midstate More

by Tom Germain
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Recommend Dealer
Yes

Other Employees Tagged: Jake Walker

Apr 04, 2026

Midstate Mitsubishi responded

Thank you so much for taking the time to leave this amazing review, we truly appreciate your continued support! Our team at Midstate always strives to provide exceptional customer service and we're honored to have earned your business for the 4th time. Thank you again!

January 19, 2026

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Everyone has great customer service and experience. I will only service my vehicle at this dealership More

by jmenard41
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Recommend Dealer
Yes

Other Employees Tagged: Brianna Butler, Ashley Bertrand , Dan Los

Jan 22, 2026

Midstate Mitsubishi responded

Thank you so much for your kind words! We strive to provide the best customer service and experience for all our clients. We are thrilled to have you as a loyal customer and look forward to servicing your vehicle again in the future

July 24, 2025

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I needed a car ASAP. I don't usually like dealerships. But everyone at Midstate me so easy change my mind. Ryan was terrific! More

by Catherine
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jake Walker, Ryan Kassatly, Brianna Butler , Stephane Jovin

Jul 26, 2025

Midstate Mitsubishi responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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