"Always an easy experience with great customer service...."
- Scott 12
Always an easy experience with great customer service. Ashley answered all of my questions and they fixed everything in a timely matter. I recommend infinity of Elk Grove to anyone
"Great Customer Service!!"
I have been working with Ashley since 2008 when we bought my G35!! She is very knowledgeable about my car and definitely keeps me informed and answers every one of my questions thoughtfully and thoroughly. I do not trust anyone else with my car after working with her for so many years. The great thing about Ashley is that she knows each one of her customers on a professional and personal level which I really appreciate. I have heard many stories of service dept at dealerships trying to sell you things that are not needed, well I never have had this feeling with Ashley. She gives her honest opinion and will never rush or insist on a service that is not absolutely needed. There have been multiple times when my car needed extensive services and she was able to get me back on the road hassle free.
Thank you Ashley!
"Above and Beyond"
I've used Elk Grove Infiniti since 2016 and just love the service I've received. Ashley was Great, very dedicated. She is one of the best service writers I've ever dealt with.
GREAT JOB Ashley! :)
"Loyal lifetime customer "
Superior Service and Best features and pricing in vehicles with my preferences! Phenomenal granular customer service! I remained loyal when I moved out of the area, for a career opportunity in Santa Cruz due to Will Ng’s service and loving my auto. Since this is my 5th auto we need to meet so I can share all of my amazing experiences. Currently Will and Cooper were fabulous! I’m spoiled! I love my Q50, it’s beautiful, comfortable, reliable and the value is definitely there! My Infiniti of Elk Grove is everything I want in a car dealership!
"ALWAYS A GREAT EXPERIENCE! "
Phenomenal experience as always! Thank you for always going above and beyond. She even caught a mistake from the previous service which she simply corrected. You’re the best Ashley!
We purchased our 2015 Infiniti Q50 used in December of 2018. On July 8, 2019 (84,000 miles) we took our vehicle in for a necessary oil change and had the brakes checked for squeaking. We left with new oil, oil filter, rear brake pads, rear discs turned, tires rotated, and power steering fluid replaced. As usual they hand washed and vacuumed our vehicle ($588.00). Ashley Richey was our service consultant for the second time. She is always a joy to deal with and communicates well throughout the service, getting authorization prior to conducting any services that were not expressly ordered. Our car runs great and although you tend to pay a little more at the dealer we are confident that the service at Infiniti of Elk Grove was done right and with a smile from Ashley. Thank you
"Excellent Services From Ashley!"
Ashley provides excellent services, very informative and always care about her customers. Ashley deserves more than five stars for sure! You need more employees like Ashley. She has gained my trust and loyalty as a long time customer.
"Great Service Experience "
Ashley and team did a great job servicing my car this week. They fixed the issue the first time and I appreciated the loaner car.
"Elk Grove Infiniti"
Elk Grove Infiniti is highly recommended, The staff is friendly and very helpful. Over the past seven years we have purchased three automobiles from William.
"Outstanding Service Experience"
Ashley is an incredible service advisor. She listens to concerns, asks clarifying questions, looks up history of vehicle and records in writing, everything. She details an approximate costs, approximate pick up time and states she will follow up throughout the day with updates. Ashley provided updates as promised and was spot on when my vehicle was ready. Upon picking up my vehicle, Ashley explained the work that was completed and addressed all of my concerns. In addition, she advised me of what I would need to do on my next service so that I can be prepared for when I make my next appointment.
She is incredibly personable at the same time so professional. I would recommend Elk Grove Infinity and would assume all of the service advisors are as competent as Ashley.
Victor, service manager, also checked in with me to see how my service experience went. Adding to my excellent experience.