"Wonderful Customer Service!"
I recently purchased a certified pre-owned 2015 Infiniti Q50, my first Infiniti, we needed some warranty work on the vehicle. I called and got a appointment for next day at 8am, I was greeted by Mariama when I arrived for my appointment and advised me that Ashley will be my advisor for vehicle, she was very helpful with what I wanted done on my vehicle. The service and parts dept. staff was great to work with, good customer services is hard to find. I would recommend Infiniti of Elk Grove for all your needs.
Ashley Caldwell-Richey turns the inconvenience of being without one's car while it's being service into the best experience possible. She keeps me updated with progress reports, goes out of her way to save me money and has my car washed, vacuumed and ready when promised. And besides that she's very knowledgable, efficient, and a really nice person. I would not hesitate to recommend Infinity of Elk Grove and Ashley for service to my family and friends. Thank you Ashley for another job well done!
I'm a repeat customer at Infiniti of Elk Grove. The staff has always been friendly, helpful, and professional. Knowledgeable when it comes to my needs as a customer on both the sales and service sides of the business. Customer service is their number one priority! They always treat me like family and treat me with respect. Special thanks to Mr. Ng for making my recent purchase memorable and enjoyable.
"Great Customer Service"
I give this rating because I get great customer service at this location. I've purchased 3 cars from there and each sales went smooth and quick. Associates take good care of me each and every time. They have gone above and beyond to make me feel at ease. I will come back to buy from them in the future.
"Routine service and inspection."
- Jim in Lodi
I just had my 2014 Q60 IPL in for it's routine service.
Ashley was professional, knowledgeable, and efficient. All the staff are courteous and attentive to customers. The service was completed quickly and I was in my way. Thanks.
Ok, next time maybe donuts with my coffee !!
Other Employees Tagged:
The mechanics and car wash folks.
"Excellent Service - Repairs only what's needed"
- G37 Elk Grove
I've owned my Infiniti for three years, and all of my car repair service has been with Infiniti of Elk Grove. I'm in good hands with Ashley. She has amazing Customer Service care and she always looks for the best options for repairs. My brakes had about 3 more months on them and I was able to stretch it out and get the full wear on my brakes. This dealership gives me superb personal service. Ashley is prompt and drop off is always timely.
"The team @ this dealership is the reason I stayed w Infiniti"
Anthony, Victor, Ashley, and Mohammed are great.
I purchased a JX35 in 2012 and the transmission/drive train was a nightmare. Always in the shop.
The dealership helped us turn in the vehicle, educate us on the improvements made to transmission on the QX60, and ultimately saved us from choosing a different manufacturer.
The car buying experience was efficient, the staff listens emphatecally, and they were helpful thorughout the process.
"Excellent Experience Always - Thank you Ashley!"
I bring in my Q50 for service at Infiniti of Elk Grove because my brother raved about Ashley and the whole team. After being back a few times, I now know what he was talking about.
Ashley's attention to detail and knowledge is amazing. She is a joy to work with and I always leave having learned a little more about my car!
Thank you Ashley!
"last minute repair"
Infinity of Elk Grove does quality work and always takes care of my wife's vehicle when she turns it in for maintenance or repair. This last visit was a great example of why we come here. My wife drove in as an unscheduled customer with a concern for her vehicle. Ashley, her service advisor this time, took care of her. She explained all that was going to happen with the vehicle. She informed my wife that the time would be a little longer than usual since it wasn't a scheduled appointment, but offered her a service loaner. Ashley listened to what my wife had to say about her concerns and offered suggestions and recommendation about each concern. During this visit, Ashley was referred to me (the husband) for any further follow-up questions or decision on completing repair work. Ashley provided a full report of issues with the vehicle and an estimate/price sheet for the items needing to be repaired. We repaired what was needed at the time and was called when the vehicle was completed and ready to be picked up. No one likes dealership prices, but I understand and accept it when I get service like this. The wife is happy, so I'm happy! We'll be back!!!!!
"Ashley is top notch!"
Excellent experience with Ashley. She really goes above and beyond and ensures the customer is taken care of. This was my first visit at Infiniti of elk Grove and I'm very pleased. Looking forward to my next visit!
Also Muhammad Mossa was super nice and friendly!
I only have good things to say about this dealer. Definitely the best!!!