The service was awesome and the staff was very friendly
and courteous. I never encountered any problems or issue on my car for almost 5 years. Ryan was very knowledgeable and very professional in handling
and courteous. I never encountered any problems or issue on my car for almost 5 years. Ryan was very knowledgeable and very professional in handling any required service that my car needs. Lexus service department is very awesome!!
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by Lester
Verified Customer
Verified Customer
Other Employees Tagged:
John Castillo, Ryan Claudin
May 24, 2022 -
Lexus Carlsbad responded
Hello Lester,
Thank you for taking the time and giving us your feedback and 5 stars, we sincerely appreciate you and we look forward to your next visit. Have a wonderful day.
Best,
Lori Smith,
Customer Relations Manager,
wecare@lexusescondido.com
Great service, the entire staff, from management, to
sales,to service department, to those who wash the vehicles, very professional in every way.
sales,to service department, to those who wash the vehicles, very professional in every way.
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by MSMAGGIE.EEG60
Verified Customer
Verified Customer
Other Employees Tagged:
Walid Doumit
, Abigail Bishop, Litzy Cadena, Patricia Kelly, Aisha Ruiz, Lori Smith
May 24, 2022 -
Lexus Carlsbad responded
Hello MSMAGGIE.EEG60,
Thank you kindly for giving us 5 stars and your positive feedback, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future Have a wonderful day.
Best,
Lori Smith,
Customer Relations Manager,
wecare@lexusescondido.com
May 24, 2022 -
MSMAGGIE.EEG60 responded
Abigail Bishop was very helpful, responsive, and professional in helping me. I would definitely give her 5 stars and would work with her again! Thanks Abigail!!
They are very people oriented and also very efficient.
Ashley was especially helpful and quickly got a function in the navigation system working for me.
Ashley was especially helpful and quickly got a function in the navigation system working for me.
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by ONHARR55
Verified Customer
Verified Customer
May 24, 2022 -
Lexus Carlsbad responded
Hello ONHARR55,
Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you doing business with us and we look forward to being able to serve you in the future. Have a wonderful day,
Best,
Lori Smith,
Customer Relations Manager,
wecare@lexusescondido.com
Always treated with white glove experience.
No complaints! Ashley our service advisor is very thorough and honest.
No complaints! Ashley our service advisor is very thorough and honest.
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by liz.dillon27
Verified Customer
Verified Customer
May 24, 2022 -
Lexus Carlsbad responded
Hello liz.dillon27,
Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day.
Best,
Lori Smith
Customer Relations Manager,
wecare@lexusescondido.com
Ashley is my hero!
She does an amazing job and is terrific to work with. Thank you!!!
She does an amazing job and is terrific to work with. Thank you!!!
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by RICHARDVBAILEY
Verified Customer
Verified Customer
May 24, 2022 -
Lexus Carlsbad responded
Hello RICHARDVBAILEY,
Thank you for taking the time and sending us your feedback. We hope to be able to serve you in the future. Have a wonderful day.
Best,
Lori Smith,
Customer Relations Manager,
wecare@lexusescondido.com
The dealer stayed open late in the day so could my car
towed to the service department. The next day they diagnosed the problem and got it fixed. They kept me informed along the way.
towed to the service department. The next day they diagnosed the problem and got it fixed. They kept me informed along the way.
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by griffith.t.lewis
Verified Customer
Verified Customer
May 24, 2022 -
Lexus Carlsbad responded
Hello griffith.t.lewis,
Thank you for taking the time and giving us 5 stars and for choosing our dealership for your service needs. We look forward to be able to serve you in the future. Have a wonderful day.
Best,
Lori Smith,
Customer Relations Manager,
wecare@lexusescondido.com
Ashley Dorschel was wonderful.
Very prompt, efficient, and an excellent communicator.
My RX was completed earlier than promised, and sparkling clean as a bonus.
Very prompt, efficient, and an excellent communicator.
My RX was completed earlier than promised, and sparkling clean as a bonus.
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by ADIETOR
Verified Customer
Verified Customer
May 24, 2022 -
Lexus Carlsbad responded
Hello ADIETOR,
Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day.
Best,
Lori Smith,
Customer Relations Manager,
wecare@lexusescondido.com
Dropped car off on a Fri AM for warranty repairs .
Expected to get it back around 5 pm on the same day. Late Fri I was told that my car would not be finished until Sat. In spite of me calling 4 di
Expected to get it back around 5 pm on the same day. Late Fri I was told that my car would not be finished until Sat. In spite of me calling 4 different times, to check on status while I stayed home all day Sat. waiting for a call to pick up my car, I was not told u til 4 pm Sat that the car was leaking oil and they wanted to keep it until Monday. While I appreciate their concern and the work that was done and the car wash, I was irritated by the lack of information I received. Yes, I had a loner car but I am unhappy about the lack of timely info I received.
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by Vistajudy
Verified Customer
Verified Customer
Other Employees Tagged:
Abigail Bishop, I think I spoke to both Abigail and Ashley
May 16, 2022 -
Lexus Carlsbad responded
Hi Judy,
My apologies for the lack of information and follow through regarding your service visit. Our Management Team takes guest's comments to heart, we will review and address your experience. We look at this as an opportunity to improve, learn and grow. I agree with you, communication is the key to building meaningful and trusting relationships.
Lori Smith
Customer Care Manager
lsmith@lexuscarlsbad.com
Apr 20, 2022 -
Vistajudy responded
Nice people, good work but I was not kept informed of completion day and time
Apr 20, 2022 -
Vistajudy responded
Not sure why I got this screen again
Service was performed in timely manner.
Staff were welcoming and courteous.
Car was immaculately cleaned
Staff were welcoming and courteous.
Car was immaculately cleaned
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by bremd
Verified Customer
Verified Customer
May 24, 2022 -
Lexus Carlsbad responded
Hello bremd,
Thank you for taking the time and giving us 5 stars. We look forward to seeing you on your next visit. Have a wonderful day.
Best,
Lori Smith,
Customer Relations Manager,
wecare@lexusescondido.com
A carostephic event requiring fuel system replacement
made much easier by Ashley’s excellent communication and support.
made much easier by Ashley’s excellent communication and support.
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by kthompson220
Verified Customer
Verified Customer
May 24, 2022 -
Lexus Carlsbad responded
Hello kthompson220,
Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and look forward to seeing you on your next visit.
Have a wonderful day.
Best,
Lori Smith,
Customer Relations Manager,
wecare@lexusescondido.com
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