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Ashley Dorschel
59 Reviews
59 Reviews of Ashley Dorschel
Verified Customer
March 01, 2022
As usual every member of the team beginning with the phone call to the appointment center, provided excellent customer care! Bernardo Dewes, Ashley Dorschel and Leslie are superior representatives. My c phone call to the appointment center, provided excellent customer care! Bernardo Dewes, Ashley Dorschel and Leslie are superior representatives. My car was detailed perfectly! it’s almost as good as new! More
by CDMROCKS
Other Employees Tagged: Lesley Bermingham, John Castillo, Daniel Ortega, I’m not sure of the names of the check-in and out people, the loaner reps and the cashier, were excellent as well.
March 01, 2022
From Abby to Ashley my experience with your service writers was top notch with this attention to detail and commitment to determining what was at the crux of my noted car performance symptoms. Both of writers was top notch with this attention to detail and commitment to determining what was at the crux of my noted car performance symptoms. Both of them communicated between themselves and then us to provide seamless service follow through. Although the original noises we were concerned about were not able to be duplicated in the service bay examination over several days we were given multiple options of how to isolate and replicate them for their convenience to go forward in the repair or mitigation of the underlying conditions producing them. This was very helpful. In the service bays Adam and Joe took the time to try to find and resolve my car symptoms. Thry went the extra mile to help me figure out what was causing our noted noises and concerns. The 75k mile maintenance and oil change were performed at the typical Lexus of Carlsbad aplomb and diligence. It was topped off with a detailed car wash. More
by karenkd0
Other Employees Tagged: Abigail Bishop, Adam abd Joe in the service bays ??????????
February 28, 2022
The last detail in my purchase of a beautiful 2019 ES 350 At Lexus Carlsbad was to have my spare key programmed. Starting with the sales team, I was directected to the service department. Unfortunately, At Lexus Carlsbad was to have my spare key programmed. Starting with the sales team, I was directected to the service department. Unfortunately, it was mid morning - and me without an appointment on a busy day- when I was assigned to Ashley Dorschel. I was initially concerned that my issue was bogged down in miscommunications (it happens in the best of organizations). Ashley put my concern to rest with her "get-it-done" attitude. She physically walked over to the sales side to better understand the situation, then lined up a service technician to do the work, while ordering the necessary key. She arranged for my complimentary loaner vehicle and promised to call when the work was done. Mid-next day I returned to sign the work order and picked up my freshly washed ES 350 - and spare key! It's an old adage that positive reviews, testimonials, repeat customers and word-of-mouth business comes from what is said and done AFTER a dealship cashes the check - not before. Ashley personifies that adage. Thanks for the great customer service Ashley! Bill Kehoe More
by bikehoe369
February 26, 2022
This dealership is very well organized and very pleasant to work with Especially Ashley Dorschel whom I have known for many years now I only criticism is the gas mileage on my vehicle is very poor and I cou to work with Especially Ashley Dorschel whom I have known for many years now I only criticism is the gas mileage on my vehicle is very poor and I could not consider buying another one unless it’s improved thanks very much Jerry Kaliser More
by JKALISER1
February 23, 2022
Great service, really exceptional service. Glad to have a dealership that takes care of the customer. Glad to have a dealership that takes care of the customer. More
by tacoma_142
Other Employees Tagged: Rick Torres, Chris Dressler, Kim Porter , Lesley Bermingham, Abigail Bishop, John Castillo, Ryan Claudin
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