Ashley Hernandez | Page 22

Easy and simple I was very happy with all aspects of the sale. Thy did what thy said thy would do. And the price was what thy said it would be , NO SURPRISES I was very happy with all aspects of the sale. Thy did what thy said thy would do. And the price was what thy said it would be , NO SURPRISES More

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Awesome experience! Deiter and Matt went above and beyond to make us happy. Great people who really care. Overall great experience with a dealership that really cares abo Deiter and Matt went above and beyond to make us happy. Great people who really care. Overall great experience with a dealership that really cares about people. More

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Needed New Work Truck Deiter was awesome to work with, did the whole deal over the phone. I went from talking about buying to trading in a truck and my new one in my drive Deiter was awesome to work with, did the whole deal over the phone. I went from talking about buying to trading in a truck and my new one in my drive way all in a couple days all by phone and I live a couple hundred miles away. Hands down the best dealership I've dealt with so far. Everything that was said is what I got , no surprises and Vernon has the best prices around you cant beat them . It's no question that I will be buying the rest of my vehicles from here from now on. Thanks again ! More

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Buying a used car made easy! This was an excellent car buying experience. Got a good car at a good price. Darien made the whole process stressless and Michial guided us through th This was an excellent car buying experience. Got a good car at a good price. Darien made the whole process stressless and Michial guided us through the various warranties available for purchase. Ashley followed up after the purchase to be sure everything had gone smoothly. She even linked me up with Johnny in the service department to make an appointment to check out a minor electronics problem. Thanks. More

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truck I purchased a 2014 chevy silverado from vernon auto group. I got a great price,mark helped me out in everything i needed. I love my truck I purchased a 2014 chevy silverado from vernon auto group. I got a great price,mark helped me out in everything i needed. I love my truck More

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Ashley Hernandez saved the day! I purchased a 2013 Toyota Tundra from Vernon Auto Group. Initial dealings were great, but when the truck was delivered, the courier only had one key. I purchased a 2013 Toyota Tundra from Vernon Auto Group. Initial dealings were great, but when the truck was delivered, the courier only had one key. I was contacted the day after my truck was delivered asking how the truck was. I told them all was great except the one key. The sales rep, Mark Dunson, told me he would check into it and call me back. I waited 2 days with no contact. I called Mark to see what he had found, he told me he had tried to call me but calls were not answered and voice mail was not working. I told him that was unusual, because I had been getting voice mail the prior two days. I then asked him if he had texted me or emailed me, these two options had been used when we were working on getting the deal put together. He said no. As a matter of fact, he had sent me an email asking me to review my experience on Yelp, Dealer Rater, Facebook, Cars.com, and Edmonds because he is required to get 35% of his customers to review so he can get paid. He then told me it was company "Policy" that the used vehicles are sold how they get them and since they are not a Toyota dealer, he can't get another key. I told him I was pretty disappointed because I had paid $36,000 for a two year old truck with one key, the only problem I had with the other wise good transaction. He told me he understood and that he would personally pay for the key himself. I told him I didn't expect that, and that I didn't want to spend anymore time talking about what he could not do for me to remedy the key issue. He said he was sorry and best wishes. I got married 2 days after this all happened, so I was busy with wedding and honeymoon for a week after. After the honeymoon, I got to thinking that I needed a key incase I lock the keys in the truck or lost the one I had, so I had a key made, key only for $108.25. I also thought I would give Mark a chance to rectify the problem, so I sent him a picture of the key and receipt. His response verbatim was, "Well we tried to take care of this last month but you decided t o hang up on me. If you would've done something last month I could've got it done through the dealership. But with it being a new month I can't get it passed by management. I'm sorry Danny." Two lies from the same person! Like I said, the transaction was great except for the $108.23 issue with the key. I even told him I didn't need a fob, another $115, because all I wanted was to have access incase the one key was lost. He even told me his father is the Sales Manager and he would talk to him when he got home that night the first time we discussed the key. More

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Outstanding service again If you need a new or used vehicle do yourself a favor and call Vernon Auto Group! Ask for Jr! He will make sure you are getting the best deal possib If you need a new or used vehicle do yourself a favor and call Vernon Auto Group! Ask for Jr! He will make sure you are getting the best deal possible! Just purchased my 4th vehicle from him. As always he makes buying a vehicle fun More

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sales, finance, very friendly. Ashley helpful Darien was very helpful in giving us what our trade-ins were worth before we traveled the 60 miles to trade. ask for Darien. thanks Darien was very helpful in giving us what our trade-ins were worth before we traveled the 60 miles to trade. ask for Darien. thanks More

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Awesome guy! Ryan was an awesome saleman and he helped us pick out the car we wanted. He was very friendly and answered all the questions we had. Me will be back i Ryan was an awesome saleman and he helped us pick out the car we wanted. He was very friendly and answered all the questions we had. Me will be back in the future. Thanks again Ryan. More

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Very pleased! I was very pleased with the service and help that I received at Vernon Auto Group! Nick Ware was there to answer any question and help with anything t I was very pleased with the service and help that I received at Vernon Auto Group! Nick Ware was there to answer any question and help with anything that I needed. I was very happy with his help/service. If I had to do it all over again I would come back here! I definitely give this place 5 stars! More

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