Ashley Isley | Page 23

Accomplished the Task The Green Ford service team worked with me to complete the required service. They located a used part that saved cost. They replaced two tires when I The Green Ford service team worked with me to complete the required service. They located a used part that saved cost. They replaced two tires when I asked for only one. And the repair took a day longer than estimated. I would have appreciated proactive communications when the repairs were not completed in time, as opposed to my having to call and ask for an update. Also, at the end, I had to point out that the tire cap had not been put on the tire. More

by JBARNOLD757 Verified Customer Verified Customer

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Prompt service and very professional staff When i need somthing done i call Ashley Isley she's very professional in her job as well as everyone else in the service department When i need somthing done i call Ashley Isley she's very professional in her job as well as everyone else in the service department More

by JEFFRUHALA Verified Customer Verified Customer

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Not a good experience Overall my salesman was great, I’m very disappointed that a brand new truck has a Squealing noise that ford deems as a normal Characteristic. I will n Overall my salesman was great, I’m very disappointed that a brand new truck has a Squealing noise that ford deems as a normal Characteristic. I will never own another ford and I will do everything I can to make sure this doesn’t happen to anyone I know. If something is normal it should be Advertised as such before the purchase. More

by WHFOULKS1 Verified Customer Verified Customer

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Excellent Service I always receive great service here and I have been coming here for 18 years. I would definitely recommend Green Ford for service as well as sales. I always receive great service here and I have been coming here for 18 years. I would definitely recommend Green Ford for service as well as sales. More

by ELANGLEY Verified Customer Verified Customer

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Horrible and Deceptive I brought a Honda HRV 5 days ago and noticed today that the driverside rear-door will not lock. So I returned today to get the problem fixed and was I brought a Honda HRV 5 days ago and noticed today that the driverside rear-door will not lock. So I returned today to get the problem fixed and was told by Garrett that I test drove the car and it was fine. How in the xxxx do you test drive a car and notice the doors don't lock? Then he tells me I bought the extended warranty but it doesn't go into effect until 10/20 and the replacement is covered I will just need to pay the deductible. I wasn't about to argue with him so I walked out. Green ford knew this was a problem and didn't fix it and now I know why Ashley pushed the extended warranty by mentioning it covers electronics. I will be sending my contract and talking to my family attorney at Hyatt Legel to see where I stand. This is bad business to sell something you knew had a problem and then hide behind the extended warranty to cover it. I will never recommend Green Ford as an HONEST dealer. They are very deceptive. This is why people stop paying for cars when you have to deal with crappy dealers like Green Ford. I have half a mind to call the finance company and tell them to come get this xxxx car. YES over a malfunctioning door lock. More

by FORGILTYLER Verified Customer Verified Customer

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Phileathea Great experience and not difficult time to deal with at all. I appreciate you for all the hard work in making sure my car was great Great experience and not difficult time to deal with at all. I appreciate you for all the hard work in making sure my car was great More

by Phileathea Verified Customer Verified Customer

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Hussle I only wanted to have my recalls and warranty covered items repaired. They checked an item that was not covered by warranty. I was charged $150.00 f I only wanted to have my recalls and warranty covered items repaired. They checked an item that was not covered by warranty. I was charged $150.00 for a repair service I declined. They claimed that I was charged because they checked the item. Even though I specifically asked for warranty covered item and recalls to be repaired. It was a simple miscommunication that I had to pay for. More

by Mrphixit Verified Customer Verified Customer

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Oil change Always does a great job. Ashley is a great service advisor. I have used Green Ford for over 13 yrs on my 19 yr old F150. It still runs great and has b Always does a great job. Ashley is a great service advisor. I have used Green Ford for over 13 yrs on my 19 yr old F150. It still runs great and has been used for several 250 mile trips in the last few months and still runs at 70mph very reliably thanks to Green Ford More

by MIKE.CHAPMAN6394 Verified Customer Verified Customer

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Emergency help I had to use ford roadside assistance because my truck wouldn’t start. They Sent a tow company that jump started the truck so I could get to the servi I had to use ford roadside assistance because my truck wouldn’t start. They Sent a tow company that jump started the truck so I could get to the service center. Once there they took my truck in for check it out and found a bad cell in the battery. They changed it and sent me on my way. Everything went very smooth and the team made a stressful situation very good. I called Kerry Kulp and found out he was on his day off, but he still was happy to help me out. He called ahead and had Ashley ready for me when I arrived. Ashley expedited my service and I appreciate the service I received. Thanks to the team who made my day. More

by PARTSFREAK Verified Customer Verified Customer

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Treated like family My initial call was handled professionally, got seen in a timely manner and I'm very satisfied with the service. I will continue to bring my business My initial call was handled professionally, got seen in a timely manner and I'm very satisfied with the service. I will continue to bring my business to this establishment. More

by NaomiG Verified Customer Verified Customer

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