Athena Lindquist | Page 14

Service Excellence. Audi owner expectations exceeded. While traveling on Business through Connecticut I was unfortunate to have a tire blow out on my A7. It was Sunday night and halfway through my trip. While traveling on Business through Connecticut I was unfortunate to have a tire blow out on my A7. It was Sunday night and halfway through my trip. The Audi service had Hoffman as the closest. I took my chances on a busy Monday morning and just showed up unannounced at opening. From the second I arrived to when I left I was treated with the best customer service and my mind was at ease. Athena Lindquist was obviously trained extremely well but she also had a way of calming and making me feel like a long time customer. They went as far as to handle 2 other service needs above and beyond to ensure my safety on the hectic Connecticut roads. I would recommend this service center and dealership to anyone who not only loves their Audi but values good a true customer service experience after the sale. More

by JWD22 Verified Customer Verified Customer

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Beat service ever Towed in am and picked up that afternoon completely repaired. Washed vaced and ready to go, great service . And very fair price ! Very. Helpful,than Towed in am and picked up that afternoon completely repaired. Washed vaced and ready to go, great service . And very fair price ! Very. Helpful,thanks More

by THOMASCUSTOMBUILDERS Verified Customer Verified Customer

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Awesome!!!! My service at Hoffman was awesome, great customers sevice and every one is friendly! There are always ready to help you and answer your questions. My service at Hoffman was awesome, great customers sevice and every one is friendly! There are always ready to help you and answer your questions. More

by EFIGUER Verified Customer Verified Customer

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Diagnosis Great service Athena is awesome. They kept my car overnight to make sure they found the correct diagnosis as well as offered me a loaner car at no cha Great service Athena is awesome. They kept my car overnight to make sure they found the correct diagnosis as well as offered me a loaner car at no charge I appreciate that thank you More

by JAMIEL17 Verified Customer Verified Customer

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50,000 mile checkup Very professional and responsive to customer's needs. Athena tracked me down and sent me a text describing the necessary repairs. I highly recommend Very professional and responsive to customer's needs. Athena tracked me down and sent me a text describing the necessary repairs. I highly recommend Hoffman Audi! More

by POLLOCKCO Verified Customer Verified Customer

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Impressive Service Experience This was my our first service and included windshield replacement as well as the initial 5000 mile service for our new Audi Q5 - since the glass insta This was my our first service and included windshield replacement as well as the initial 5000 mile service for our new Audi Q5 - since the glass install was performed by an outside company , we relied on Jason McGinnis to coordinate the steps involved including loaner vehicle , Jason was excellent - I had a few questions regarding the windshield glass and Steve Gough shared his knowledge . On the day of the appointment Athena Lindquist greeted me and spent some time making sure that the work order was complete and that the outside vendor was on board for that day ; she additionally provided a contact number that I could use to inquire about the work status during the day - Athena was very professional and provided excellent customer service . Tony Hicks was very efficient and accommodating regards the loaner vehicle and at the end of the day he drove our vehicle to the front of the building for departure , again demonstrating excellent customer service . Katrina Nelson was very pleasant and professional processing our payment for the service and asked if I removed personal things from the loaner vehicle - excellent customer service . In summary five members of the Hoffman Audi staff were involved with our service experience and we think they all demonstrated excellent customer service . Don & Nancy Canton, CT More

by Donald N Verified Customer Verified Customer

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Audi RS5 Carbon Fiber Spoiler Extremely satisfied with Hoffman Audi. Exceeded expectations once again!!! I dropped my car off to get my spoiler replaced and they went above and bey Extremely satisfied with Hoffman Audi. Exceeded expectations once again!!! I dropped my car off to get my spoiler replaced and they went above and beyond. My air vent was slightly off track, and that was fixed. Inside was spotless when i received the car back, and the spoiler came out better than i could've imagined. The tech who worked on my vehicle was purposely assigned and i couldn't be happier they did this. My service rep is amazing, Athena, and i will be sure to continue using her for all of my audi needs. Thanks again, Hoffman Audi fro exceeding expectations! More

by jonponti Verified Customer Verified Customer

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Good Job! Everyone worked together to make this a satisfying experience. Liz took my call, scheduled my work, and understood exactly what I wanted. Liz wasn't Everyone worked together to make this a satisfying experience. Liz took my call, scheduled my work, and understood exactly what I wanted. Liz wasn't there the date of my service so Alexis stepped in, reviewed my service request, and kept me informed of its completion. Elliot greeted me when I came to pick up my car and helped clean off the snow that had accumulated on it. Good for him. And last but not least, Athena reviewed the work and the costs. Everything was done as I'd requested and at the price I expected to pay. Well done on all accounts. More

by Ken Verified Customer Verified Customer

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Rim Repair & Sound Issue Athena and Olivia both handled my service issue. They were both very professional and kept me updated at all times on the progress of my vehicle via t Athena and Olivia both handled my service issue. They were both very professional and kept me updated at all times on the progress of my vehicle via texts which was very convenient. Always friendly service and a great atmosphere at Hoffman Audi. More

by CIRE4735 Verified Customer Verified Customer

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Service Friendly and quick service. Got what I needed for my car, and was able to spend time in a great comfortable lounge while I waited. Friendly and quick service. Got what I needed for my car, and was able to spend time in a great comfortable lounge while I waited. More

by PHILIPSAMUELSSON91 Verified Customer Verified Customer

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