Audrey Gradeless
Audrey Gradeless at City Automall Ford

Audrey Gradeless | Page 2

Ford Express Lane Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
126 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

4 yrs, 4 mos

Languages Spoken

English English

4.9

126 Reviews

Write a Review

126 Reviews of Audrey Gradeless

April 02, 2026

Dealership Rating
Employee Rating

She kept me updated with details on how the investigation was going on the noise my truck was making and even though it wasn’t determined where it was coming from she assured me with paper proof that it was More

by 1965purplemustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2026

City Automall Ford responded

We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

April 02, 2026

Dealership Rating
Employee Rating

They got the work on my car done in really short time and loaned me a lovely ford explorer ib the meantime More

by CINDYBROWN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster

Apr 07, 2026

City Automall Ford responded

We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

February 11, 2026

Dealership Rating
Employee Rating

Enjoyed working with our Salesman Brian and had great service after for a couple miner problems. Appreciate when we stopped in to pick up car after having a nail in my tire being repaired that Brian cam More

by slleedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Schimmel

Feb 18, 2026

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to Brian here at City Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!

February 09, 2026

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Employee Rating

Part was projected in 3-4 days it took 14 days to arrive. Audrey kept is pretty good contact but I was suspicious whether or not the part was actually ordered. Finally, at least three times when calling Ci More

by SDRYER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 01, 2026

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Tyler provided timely and clear communication. The repairs were done as expected. I would ise City Ford again. More

by tellis17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2026

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

January 23, 2026

Dealership Rating
Employee Rating

They took care of me and my vehicle in a timely and professional manner. Extremely satisfied. More

by rjddesignconcepts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

January 22, 2026

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Employee Rating

My only confusion was multiple contacts for service, on line, text, email all different folks not communicating with each other. More

by gbird670
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster, Garett Blank

Jan 24, 2026

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

January 21, 2026

Dealership Rating
Employee Rating

I was in and out very quickly with a routine oil change. Audrey did a great job! More

by vickiels41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2026

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

January 16, 2026

Dealership Rating
Employee Rating

Audrey was very helpful and kept me updated and informed of the process all along the way. I appreciate her professionalism and expertise. More

by CHARBLEIJERVELD
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 18, 2026

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to Audrey here at City Chevrolet! If you're ever in need of more help, please let us know!

January 13, 2026

Dealership Rating
Employee Rating

Very good service. Also got my tom sensors working while I was at city ford More

by HOWELL.J20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2026

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, City Chevrolet

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