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Audrey Gradeless

Overview Reviews (130) Inventory (269)

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Audrey Gradeless

Audrey Gradeless | Page 3

Ford Express Lane Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9

130 Reviews

Overview Reviews (130) Inventory (269)

Dealership Experience

4 yrs, 4 mos

Industry Experience

4 yrs, 4 mos

Languages Spoken

English

4.9

130 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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130 Reviews of Audrey Gradeless

January 22, 2026

Dealership Rating

Employee Rating

My only confusion was multiple contacts for service, on line, text, email all different folks not communicating with each other. line, text, email all different folks not communicating with each other. More

by gbird670

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tyler Armbruster, Garett Blank

Jan 24, 2026 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

January 21, 2026

Dealership Rating

Employee Rating

I was in and out very quickly with a routine oil change. Audrey did a great job! Audrey did a great job! More

by vickiels41

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 23, 2026 -

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

January 16, 2026

Dealership Rating

Employee Rating

Audrey was very helpful and kept me updated and informed of the process all along the way. I appreciate her professionalism and expertise. of the process all along the way. I appreciate her professionalism and expertise. More

by CHARBLEIJERVELD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 18, 2026 -

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to Audrey here at City Chevrolet! If you're ever in need of more help, please let us know!

January 13, 2026

Dealership Rating

Employee Rating

Very good service. Also got my tom sensors working while I was at city ford Also got my tom sensors working while I was at city ford More

by HOWELL.J20

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 16, 2026 -

City Automall Ford responded

We are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, City Chevrolet

January 09, 2026

Dealership Rating

Employee Rating

Will Zeller and Audrey were so very helpful in helping me find and get acclimated with my new Bronco. find and get acclimated with my new Bronco. More

by wcs1952

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Bowes , Will Zeller

Jan 12, 2026 -

City Automall Ford responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 07, 2026

Dealership Rating

Employee Rating

This was the best experience I’ve ever had at any car dealership. Love the layout and process, loved the pick up and delivery option even though we didn’t need. Waiting area was comfortable and refreshme dealership. Love the layout and process, loved the pick up and delivery option even though we didn’t need. Waiting area was comfortable and refreshment option was nice touch, coffee was hot, fresh, and tasty. Service was professional, they happened to put my vehicle in sight while doing the work. That im sure was just Luck of the draw. I was in and out in 70 minutes. More

by SNYDER_46562

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 09, 2026 -

City Automall Ford responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 29, 2025

Dealership Rating

Employee Rating

City Ford staff is so friendly and ready to take care of each customer! Highly recommend their service department each customer! Highly recommend their service department More

by janellewalker375

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 01, 2026 -

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Thanks for the recommendation, and have an amazing day!

December 20, 2025

Dealership Rating

Employee Rating

Everyone I have met there has been very helpful and supportive. I will continue to support them supportive. I will continue to support them More

by edselwife

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 23, 2025 -

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

November 22, 2025

Dealership Rating

Employee Rating

Audrey went above and beyond to help obtain my Ford Hero code and later resolve IT issue with online payment. code and later resolve IT issue with online payment. More

by amyfowler99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Nov 25, 2025 -

City Automall Ford responded

We're so happy we were able to help you out! If you have any questions, please give us a call. We're always happy to help!

November 12, 2025

Dealership Rating

Employee Rating

City Ford in Columbia City has been helpful in selecting and servicing my work cargo van and servicing my work cargo van More

by kpyle.kp11

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Travis Nichols, Blake Byerly , McKade Kennedy

Nov 13, 2025 -

City Automall Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing City Chevrolet and we hope to see you again.

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