Austin Aufie | Page 51

Finished the oil change faster than promised. Repaired a slow tire leak as well. Very courteous, professional and attentive. They are reasonable, and listen well. slow tire leak as well. Very courteous, professional and attentive. They are reasonable, and listen well. More

by RLWEED Verified Customer Verified Customer

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The driver of the shuttle does not use the mask properly. He leaves his nose uncovered. I reported this to the dealership and got no response. This kind of behavior is dangerous for everybody! Otherwise all He leaves his nose uncovered. I reported this to the dealership and got no response. This kind of behavior is dangerous for everybody! Otherwise all A1. Great service. More

by CJAUREGUI Verified Customer Verified Customer

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Austin is the man! He always remembers my name and is eager to help anytime my CRV needs service. Look forward to seeing him when I stop by Basney! eager to help anytime my CRV needs service. Look forward to seeing him when I stop by Basney! More

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Few of the service team Members who worked in the garage or in the office/lounge area wore protective face masks. I would think that a Honda dealership would try to bend over backwards to ensure that it’s or in the office/lounge area wore protective face masks. I would think that a Honda dealership would try to bend over backwards to ensure that it’s customers felt safe. Very disappointing. More

by dbalkin Verified Customer Verified Customer

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Recall on 2004 Honda CR-V EX.1st visit to Recall on 2004 Honda CR-V EX. 1st visit to dealership. Service Manager without appointment immediately achieved the following: 1) Service Tech chec Recall on 2004 Honda CR-V EX. 1st visit to dealership. Service Manager without appointment immediately achieved the following: 1) Service Tech check recall 2) informed customer of need for recall 3) customer shown location of repair and explained the work to be achieved 4) the time required to do repair 5) ordered parts 6) customer was informed no cost would he occur. 7) would call customer as soon as parts were in for appointment. Appointment was made with 24 hrs. Recall completed within that 24 hrs. Customer was impressed and appreciated with all achieved by the the service manager, Tech. and parts department. More

by scottgeraldj Verified Customer Verified Customer

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Service was good. But told an hour wait and ended up waiting 2 hours for oil change and tire rotation and had to go ask about time- was not updated on a delay. waiting 2 hours for oil change and tire rotation and had to go ask about time- was not updated on a delay. More

by TAYLOR.JULIANNE Verified Customer Verified Customer

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Friendly, courteous and knowledgeable staff who are willing to go out of the way to assist. Would recommend this service department to anyone needing service on their vehicle. willing to go out of the way to assist. Would recommend this service department to anyone needing service on their vehicle. More

by leojab Verified Customer Verified Customer

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I usually wait for a hour for service, but at that time was over 2 hours. Kind of disappointed. And only get $15 off of it. was over 2 hours. Kind of disappointed. And only get $15 off of it. More

by VIDA_LA.H Verified Customer Verified Customer

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This dealership and sales team made me feel welcome from the moment my husband and I walked through the doors. They were very helpful and did everything they could to get me the exact car I was looking for. the moment my husband and I walked through the doors. They were very helpful and did everything they could to get me the exact car I was looking for. I would recommend this dealer over any other in our area. More

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Austin is always taking care of me for my vehicle services. The parts department employees are not too friendly. Need to send them to customer service training & computer part search training. Loo services. The parts department employees are not too friendly. Need to send them to customer service training & computer part search training. Looks like the person charged me double for the parts I ordered! More

by DMMEPM2 Verified Customer Verified Customer

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