Austin Barlow
Austin Barlow at Honda of Columbia
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Austin Barlow | Page 2

Service Advisor

Honda of Columbia

4333 Sunset Boulevard
Lexington, SC 29072

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4.6
28 Reviews

Dealership Experience

12 yrs, 9 mos

Industry Experience

35 yrs, 11 mos

Languages Spoken

English English

4.6

28 Reviews

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28 Reviews of Austin Barlow

October 11, 2023

Dealership Rating
Employee Rating

So happy to know that Leroy is still with you! I purchased my first Honda, which I still have, December 2011. He was super in answering questions, handling the sale as well as personalizing the s More

by nefpjm
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Leroy Doby , David Morrow

Oct 13, 2023

Honda of Columbia responded

We're thrilled to hear about your positive experience with Leroy! He truly is a wonderful member of our team, and we appreciate your continued loyalty and support. Thank you for choosing Honda of Columbia and recommending Leroy!

August 04, 2023

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Efficient and still not missing warmth and hospitality. Only Honda has that. What else is there to say? More

by Andy
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Recommend Dealer
Yes

Other Employees Tagged: Preston Locklear, Don Engel, Kayla Davis , Ben Hintz, David Morrow, Phil Rhett

Aug 04, 2023

Honda of Columbia responded

Thank you for your kind words! We're pleased that you found our service efficient yet warm and hospitable. If you ever need anything else or have any questions, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

April 14, 2023

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Horrible experience. Awful customer service. The car was “fixed” and ready for pick up but I was out of town and wouldn’t be there to pick it up for a few days. Three day More

by mmllemon
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Preston Locklear , David Morrow

Apr 24, 2023

Honda of Columbia responded

We apologize for the inconvenience you experienced with our service department. We strive to leave our customers feeling great about their experience and it appears we fell short in your case. We appreciate your feedback and will use it to improve our processes and communication with our customers.

March 23, 2023

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Excellent. David Morrow, Kayla Hoover, and various others have been provided great service. A pleasure to do business with them. More

by RCB
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Preston Locklear, Kayla Davis , Murl Hope, David Morrow

Mar 24, 2023

Honda of Columbia responded

Thanks for the great feedback! We're glad to hear that David, Kayla, and the team were so helpful! We appreciate your business and hope to see you again!

March 16, 2023

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I have always had excellent service at Honda of Columbia. They seem to really care. More

by ktwilson1966
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Breanna Brock, David Morrow, There may be other employees that I have worked with, but I cannot remember all by name. But, I have never had a bad experience with anyone there.

Mar 17, 2023

Honda of Columbia responded

Thank you for sharing this! We're glad to hear that you've had excellent service with us! We appreciate your support and look forward to seeing you again!

March 03, 2023

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Rusty Curran is a true professional representing Honda of Columbia, The closing easy and exceptional. I have purchased 4 vehicles from this deqlership and will continue in the future. The service departme More

by jvharsey
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adam Bliss, Don Engel , Breanna Brock, Rusty Curran

Mar 06, 2023

Honda of Columbia responded

Thank you for sharing this with us! We appreciate your choosing our dealership for your sales and service and we hope to see you again!

February 23, 2023

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Employee Rating

I took my Honda Odyssey in for repair and Austin was awesome! He explained the problem and kept me inform though out the process. More

by zieg1016
Recommend Dealer
Yes

Other Employees Tagged: Austin

Feb 24, 2023

Honda of Columbia responded

Thanks for letting us know how your service was! We're glad that Austin did a great job! We appreciate your business and look forward to seeing you again!

January 11, 2023

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I was very pleased with Austin Barlow, he kept me informed on everything the technician was working on. Good service excellent staff, Preston Lockyer is an outstanding service manager. More

by dorissues
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Recommend Dealer
Yes

Other Employees Tagged: Preston Locklear

Jan 12, 2023

Honda of Columbia responded

Thank you for sharing this review of Austin and Preston! We're glad to hear that you were pleased with your service! We look forward to seeing you again!

December 31, 2022

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Austin Barlow stepped in as my advisor. He EXCELS in customer service! Amazing and friendly. More

by Delter
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Recommend Dealer
Yes

Other Employees Tagged: Preston Locklear , Jared Goodman, Murl Hope, David Morrow

Jan 02, 2023

Honda of Columbia responded

Thanks, Delter! We're glad to hear that Austin provided you with excellent service. We'll be sure he sees this feedback!

Oct 27, 2023

Delter responded

10.27.23 Last December 2022, I was there with my car for 3 days and 9 hours. Recently, I have been at your dealership twice in 2 weeks. Always great service with Austin Barlow. Very professional, quick, and has a wealth of knowledge. My only concern is that the parts are not kept in stock so I have to come back. I bought 4 new tires, then needed a belt, it was ordered and notified the next day, but the appointment is next week. So that will be visit 3. The 4th visit will be to maybe replace a part that may be covered under warranty. Austin is going to help me get a rental so they can keep my CRV overnight to hear what I hear on start up. Overall, Austin is super helpful, makes me feel that my concerns matter. I know quite a bit as I've owned many cars, but my current CRV is one of my favorite cars and Austin has educated me on new issues that arise. I would highly recommend Austin and as a former recruiter, would suggest his superiors consider him for management. I have never seen that top of the line service professionalism in any dealership. I also appreciate seeing other customers who have Hondas! See you next week Austin for visit #3!

December 18, 2022

Dealership Rating
Employee Rating

Breanna has always been a very good person to deal with we have delt with her over the years and will ask for her next time we need service she is a good employee and represents the Honda dealer as they sh More

by bmclane
Service Price Transparency
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Recommend Dealer
Yes
Dec 19, 2022

Honda of Columbia responded

Thanks for taking the time to let us know how Breanna and the service department did! We appreciate you and thank you for trusting us with your vehicle!

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