Linda McDonald

I sent an email concerning the warping of the A Pillar panels on our 2022 Odyssey. It is a common problem (Honda used cheap materials during the pandemic) and should be covered under warranty. The respons panels on our 2022 Odyssey. It is a common problem (Honda used cheap materials during the pandemic) and should be covered under warranty. The response was, "Thank you for your interest in __________. We have great deals on _________." It was a generic email from the sales staff. Honda cars have gone down in quality and they no longer make repairs under warranty. It is infuriating when you buy a $50,000 vehicle made with cheap parts. More

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Unbelievable deals, The best place to purchase a Honda. They treat you like family. I came in and was out driving my new Honda in no time They treat you like family. I came in and was out driving my new Honda in no time More

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Great! It has been more than 10 years since I bought a vehicle. The team that assisted me with my car purchase were wonderful. They were very patient and mad It has been more than 10 years since I bought a vehicle. The team that assisted me with my car purchase were wonderful. They were very patient and made sure they answered all of my questions. More

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An Immense Game of Pass The Buck I recently bought a 2017 Honda Fit from this dealership. If I had to do it over, I would not buy from them. The sale was contingent on a couple of rep I recently bought a 2017 Honda Fit from this dealership. If I had to do it over, I would not buy from them. The sale was contingent on a couple of repairs being done. I live almost 4 hours away so it is not easy for me to make it up there. I schedule a time for the repairs to be made very early morning so I could leave in the after noon with the full tank of gas the sales rep promised. I CC-ed the sales rep (Wadner Charles) and the finance manager (Steve Conti) who approved the repairs and when I got there that day, the repair guy who performs those repairs was not in because he never works Saturdays. The sales rep and the finance manager had 10 days to read the email, get back to me, and let me know not to come in on that day but neither one of them did. Even after speaking with the supervising manager (who was smirking the whole time like he was holding back a laugh) nothing was done and I had to drive 4 hours back home WITHOUT the full tank of gas they promised me. It is very clear and evident this dealership only wants your money and lose their integrity and ethics the second you sign the car loan. I've been trying to get a hold of the customer relations rep Linda McDonald since this happened and she is either not working, phone is busy, or won't return my voicemails. I've never walked into a business where so much of the staff is dodging accountability, responsibility, and blame. Apparently no one reads their email, checks their voicemails, and "is with a client" anytime a client who already bought a car needs something. My recommendation is to drive another 20 minutes out to the next Honda dealership. I have already file a report with the Better Business Bureau. More

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