Austin Chamness | Page 2

Pleasant experience will definitely recommend them to friend’s & family. Very helpful and accommodating sales friend’s & family. Very helpful and accommodating sales More

by TCKS60 Verified Customer Verified Customer

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The best dealership in the area no pressure salesman that made the buying experience a breeze and a very knowledgeable sales manager. made the buying experience a breeze and a very knowledgeable sales manager. More

by mpwilliams3335 Verified Customer Verified Customer

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I am leaving this review to highlight a significant lack of professionalism and communication at this dealership. While the final price on my 2026 Equinox was competitive, the customer service experience—sp of professionalism and communication at this dealership. While the final price on my 2026 Equinox was competitive, the customer service experience—specifically from management—was unacceptable. Primary Issues: • Highly Unprofessional Conduct: After submitting honest feedback via a survey, I was harassed with five calls in one day from the manager, Delonte (who was unreachable during the actual sales process). When I returned the call, he began yelling at me regarding his 5% commission and repeatedly interrupted me when I tried to speak. • Predatory Accessory Markups: The dealership attempted to charge $500 for wheel locks (a 1000% markup over market value). Management became defensive and stated they felt "personally disrespected" when I questioned this cost and mentioned price-comparing with other dealers. • Logistical Failures: Communication regarding my vehicle’s delivery was poor. Despite taking a day off work based on their timeline, I wasn't notified the car was ready until 30 minutes before closing. • Withholding Documentation: I was not provided with copies of my contract or financing paperwork at the time of signing, requiring multiple follow-ups post-sale. • Internal Inconsistency: The sales staff openly criticized their own dealership's overpriced features immediately after I had to negotiate them down with management. Summary: A fair price does not excuse being yelled at or harassed by management. I would caution future buyers to weigh the potential savings against a complete lack of professional standards and post-sale support. More

by ZACHTTESTA Verified Customer Verified Customer

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Austin was amazing. He helped us quite a bit through this process. Couldn't have asked for a better representative. The entire staff her was friendly and helpful actuall He helped us quite a bit through this process. Couldn't have asked for a better representative. The entire staff her was friendly and helpful actually, but Austin was top notch. More

by JEREMY.SCHLEIF Verified Customer Verified Customer

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Great atmosphere and people no issues too notch service is all I can say about everyone their is all I can say about everyone their More

by MRMELENDEZ01 Verified Customer Verified Customer

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We had a very positive experience with this dealership when purchasing our car. From the beginning, the team was very professional, informative, and patient with us while we carefully explored all of our when purchasing our car. From the beginning, the team was very professional, informative, and patient with us while we carefully explored all of our options. We had many questions and wanted to compare different possibilities, and they took the time to explain everything clearly without rushing us at any point More

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The staff were friendly and came out to help us right when we got there. I was just looking at first and went to a different dealership after but ended coming back to Bomnin Chevrolet Manassas and bought when we got there. I was just looking at first and went to a different dealership after but ended coming back to Bomnin Chevrolet Manassas and bought a brand new equinox! More

by allison.teschke Verified Customer Verified Customer

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I found the car I wanted online, the chat feature at dealer website connected me to a sales agent that was available for test drive that same day. I was then able to think about things, get questions an dealer website connected me to a sales agent that was available for test drive that same day. I was then able to think about things, get questions answered, negotiate a bit and purchase mostly online. Therefore, pick-up at the dealer was super swift - in and out and ZOOM, ZOOM, ZOOM away in my new ride! More

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Ivan and his team are great. This was my 3rd vehicle purchase in 2 years. This was my 3rd vehicle purchase in 2 years. More

by mbadi77 Verified Customer Verified Customer

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From the moment I called to inquire about a vehicle, to test driving the vehilce, to signing the paperwork for said vehilce, Austin was professional, truthful, and courteous. Also, icing on the cake, he so test driving the vehilce, to signing the paperwork for said vehilce, Austin was professional, truthful, and courteous. Also, icing on the cake, he sounds just like Tom Hanks! Awesome service and will definitely return in the future. More

by EMONMOORE Verified Customer Verified Customer

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