Austin Chamness | Page 2

My family and I recently visited this dealership to purchase a Tahoe RST. We spent several hours working with the sales team and believed we had successfully negotiated a deal that fit our budget. Thro purchase a Tahoe RST. We spent several hours working with the sales team and believed we had successfully negotiated a deal that fit our budget. Throughout the process, I repeatedly emphasized that our monthly payment was the most important factor and asked multiple times for confirmation that we were within our agreed-upon budget. Based on those assurances, we emptied our trade-in vehicle, removed our license plates, and authorized a credit inquiry. Unfortunately, once we entered the finance office, we learned that the actual payment was approximately $150 per month higher than what had been agreed upon. We were then told that the salesperson had miscalculated both the payment and the required down payment. While the salesperson apologized, there was no meaningful effort to honor the numbers we were given or find a reasonable solution. The manager never checked on us while we were leaving, never called to follow up etc. What made the experience even more frustrating was that our concerns about staying within budget were repeatedly minimized during the process. We were told that extending the loan term would solve the issue and heard comments suggesting that "$20 here" or "$50 there" wasn't a big deal. For many families, including ours, every dollar matters. In the end, we walked away from the deal feeling that our time had been wasted, our credit had been affected unnecessarily, and our family's financial concerns had not been taken seriously. Buying a vehicle is a major decision, and we expected honesty, accuracy, and transparency. Instead, we left feeling like just another sales opportunity rather than valued customers. This was an extremely disappointing and embarrassing experience to go through with my family. I hope management takes steps to improve communication, transparency, and respect for customers' budgets in the future. I have reached out to their corporate office without any response. More

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Clean, friendly staff, no pressure to buy. Had what I wanted to buy and let me test drive Had what I wanted to buy and let me test drive More

by SHAWNMCCARTNEY27 Verified Customer Verified Customer

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Great customer service nobody was too pushy. Understood my needs and made it happen. I would definitely recommend coming here for your next car. Understood my needs and made it happen. I would definitely recommend coming here for your next car. More

by GREATNESSJR06 Verified Customer Verified Customer

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I have a good experience finding the car i was looking for. Everyone was helpful and professional for. Everyone was helpful and professional More

by airephimphanh Verified Customer Verified Customer

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What a great deal. Entire deal went flawless including the finance manager, Samuel! Keep up the great work and I'll see you again next time... Entire deal went flawless including the finance manager, Samuel! Keep up the great work and I'll see you again next time... More

by CMFURNO Verified Customer Verified Customer

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Finance Mgr thought I was dumb and was pushy. Offered me 7.9 % finance rate when Chevy had a 3.9% rate. He was pushy and did not like that my sister and I saw through him. Continued to call regar Offered me 7.9 % finance rate when Chevy had a 3.9% rate. He was pushy and did not like that my sister and I saw through him. Continued to call regarding isurance although I had let them know my insurance agent was taking care of everything. You should not have to be heckled continuously. Not only did they call me Saturday and Sunday they called my insurance agent on Monday as if they didn't believe I had called. This totally was the worst experience I evwr had purchasing a new vehicle, and this was jot the first new car I purchased. Mannerism and hospitality goes along way amd should be part of the training yet money is the root pf all evil and it was evident money is what the Finance manager was pushing.. not saving the customer but profiting the dealership. More

by NOLESFBFAN Verified Customer Verified Customer

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Straight-forward pricing. The offer listed online was what they were prepared to offer. Friendly staff. No fuss. The offer listed online was what they were prepared to offer. Friendly staff. No fuss. More

by johnmarkwell.snodgrass Verified Customer Verified Customer

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Austin was fantastic to work with and very knowledgeable. I would highly recommend Austin to all of my family and friends. I would highly recommend Austin to all of my family and friends. More

by KHayes Verified Customer Verified Customer

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It was a fast and smooth experience which was very appreciated! I would recommend you! appreciated! I would recommend you! More

by jsostuff Verified Customer Verified Customer

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Purchasing the Chevy Blazer was a smooth and seamless experience. Austin was expecting us and had the car ready for a test drive when we arrived. We did paperwork and were on our way home in no time. Au experience. Austin was expecting us and had the car ready for a test drive when we arrived. We did paperwork and were on our way home in no time. Austin was a pleasure to work with! More

by SONIACLAY Verified Customer Verified Customer

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