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Austin Davey
Austin Davey at Campbell Ford

Austin Davey | Page 10

Service Director

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.7
292 Reviews
4.7

292 Reviews

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292 Reviews of Austin Davey

March 24, 2025

Dealership Rating
Employee Rating

On time very knowledgeable didn't waste time and very pleasant man to talk to More

by bluefr67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mobile Service , Vincent Hernandez

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Mar 26, 2025

Campbell Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Austin, Vincent, and our team met your expectations. Thank you again for choosing Campbell Ford. We look forward to having you as one of our valued customers for many more years to come!

March 22, 2025

Dealership Rating
Employee Rating

My experience was great! Austin followed up with me and took care of everything I needed! Thanks! More

by apk73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

Campbell Ford responded

Thank you for your business and this review. We're happy to hear that Austin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 21, 2025

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Employee Rating

The mobile repair service was on time and friendly. And the recall was performed in a timely manner. Would highly recommend there services at Campbell Ford! More

by POZIWILKOMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mobile Service , Vincent Hernandez

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Mar 24, 2025

Campbell Ford responded

Mike, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 21, 2025

Dealership Rating
Employee Rating

Simple oil change, nothing fancy. But they gave me an expected time and were on point. It's a little thing but greatly appreciated. More

by JonJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mobile Service , Vincent Hernandez

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Mar 24, 2025

Campbell Ford responded

Thank you so much, Jon, for your kind words, and for taking the time to leave us this wonderful feedback!

March 18, 2025

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Employee Rating

Best service we ever had. The Technician was very good, very kind. Could not be more pleased! More

by LALABALUBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mobile Service , Vincent Hernandez

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Mar 18, 2025

Campbell Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 17, 2025

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Employee Rating

Terrible communication had car in service 3 weeks and didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get b More

by kpaulk63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Fletcher, Brian Lares, Marvin Dawson , Nick Boyd, Vincent Hernandez, Ron Metcalf

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Mar 17, 2025

Campbell Ford responded

Thank you for taking the time to complete this survey. For starters, communication is huge and I do sincerely apologize for the lack of communication from my team regarding your vehicle's repairs. This is an issue as no guest should feel ignored, for that I truly do apologize. We managed to repair your check engine light with your approval and the only hold up we had was really getting your door seal. We ran into many of issues trying to obtain the correct door seal for your vehicle. This vehicle is a bit older and Ford simply only creates factory parts for so long. Please don't think for a second your vehicle was just left here with no repair in mind. I hope you can forgive my teams lack of communication and give Campbell Ford another shot. You are more than welcome to reach out to me personally for any of your service needs. Austin Davey Service Director 269-684-8300 ext 303

March 15, 2025

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Employee Rating

They did a very good job and was very helpful. Told me what needed to be done and what didn’t More

by ottkm04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

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Mar 16, 2025

Campbell Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 14, 2025

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Employee Rating

Looks great Much appreciated Attention to detail great Very satisfied Will recommend your work to all More

by kochmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

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Mar 16, 2025

Campbell Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 11, 2025

Dealership Rating
Employee Rating

The service was great! The tech came to my place of business, fixed my car, and I didn’t have to go anywhere!! It was awesome!! More

by SHELLEMCNAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez

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Mar 12, 2025

Campbell Ford responded

Shelle, Thanks for sharing about your service experience with Campbell Ford. We appreciate your business and hope to see you again soon!

March 10, 2025

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Employee Rating

They always try to please their customers they listen to their customers and they try to get out asap More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Hernandez, Bill Fletcher I haven't no dealing with him

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Mar 11, 2025

Campbell Ford responded

Hi Jimmy: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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