Austin Guzman

Car totaled due to mold. Had to get new car & found one fast at your dealership. Had to get new car & found one fast at your dealership. More

by JNANGELL Verified Customer Verified Customer

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Place is a mess, as a person that has been involved with auto dealership renovation and new construction i could not believe the conditions and mess this dealership was in. Trade companies should have their auto dealership renovation and new construction i could not believe the conditions and mess this dealership was in. Trade companies should have their own parking area never mixed in with customers and brand new autos. Signage for customer where unprofessional and not clear. Safety of customers or employees was not a priority. One lady worker was like it is construction get use to it, unprofessional. Parking lot was dirty which was not thrilling to step into a brand new car with dirty feet. Austin was over the top and accommodated us as we communicated our dissatisfaction of the conditions that we had to deal with. he was extremely knowledgeable and professional. We would highly recommend Austin. The GM (can not remember his name, however very nice) also came out and apologies which we did appreciate. If we were the GC on this job we would have been thrown off the job. More

by ljp Verified Customer Verified Customer

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The dealership and people are excellent, . This time there was a separate party involved that made it more difficult for Lexusand me. This time there was a separate party involved that made it more difficult for Lexusand me. More

by casey.dean Verified Customer Verified Customer

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Emailed about final price and keep getting the run around with no clear response. Brought in for service, picked up and car was over miles by 25miles. When asked about they blamed it on the app and said with no clear response. Brought in for service, picked up and car was over miles by 25miles. When asked about they blamed it on the app and said it didn’t update. But after I drove away I checked when I got home and it was accurate. I asked to fix heated seat and they said it’s an auto mode and that can’t be shut off. And it does shut off and still doesn’t work. So now I’m going to have to get it fixed again and waste time with a loaner again when you could have diagnosed it correctly and fixed it. More

by loananh.t.bui Verified Customer Verified Customer

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This purchase was a pleasure. The Lexus customer experience is always the best. This is my third Lexus and while the cars are great, it is the way I feel valued as a customer th The Lexus customer experience is always the best. This is my third Lexus and while the cars are great, it is the way I feel valued as a customer that leads me to recommend Lexus to anyone I know. Austin was a great salesperson. We ended up buying something very different than we came for and he was super helpful. More

by CLLUKAS Verified Customer Verified Customer

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Seamless process from start to finish thanks to Austin Guzman. Picking up the car the day we signed was done in record time. Thank you Lexus of Sarasota Guzman. Picking up the car the day we signed was done in record time. Thank you Lexus of Sarasota More

by Casey Dehelean Verified Customer Verified Customer

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Great service , friendly customer. Sale guy and asistannt answers all my questions. Finance guy did explain everything very clear. Sale guy and asistannt answers all my questions. Finance guy did explain everything very clear. More

by adnierzayas Verified Customer Verified Customer

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Great selection, and customer service even with construction going on. Austin Guzman was very professional construction going on. Austin Guzman was very professional More

by jmadmo Verified Customer Verified Customer

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They were very easy to work with. They matched another dealers price to keep me there They matched another dealers price to keep me there More

by HERSCHEYRN Verified Customer Verified Customer

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Damon was an excellent salesperson. Very professional. Everyone at the dealership was extremely helpful with my purchase Very professional. Everyone at the dealership was extremely helpful with my purchase More

by GDANGELO53 Verified Customer Verified Customer

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