Jason Crowley

Initial contact was on the web, received response quickly with the details explained accurately. Made deal over the phone the next day and picked up the car a couple days later. Arrived to a wonderful expe with the details explained accurately. Made deal over the phone the next day and picked up the car a couple days later. Arrived to a wonderful experience, no waiting no lengthy sales pitch. Ana spent over 30 minutes sitting in the car with me going over all the features explaining everything clearly. We then drove around so I could experience those features live. She answered every question with a smile and waited until I was satisfied before going back inside to close out the paperwork. I've been to other Lexus dealers with great service, but this one was definitely a step above and way more relaxed. More

Report | Print

I leased my 2026 Lexus a few weeks ago. I was very specific about the options I wanted and all but one thing was perfect. However. I was very unhappy about the one item being unavailable. H I was very specific about the options I wanted and all but one thing was perfect. However. I was very unhappy about the one item being unavailable. However, the General Manager, manager, Head of service and lead technician worked extremely hard and did resolve the issue. I could not have been more impressed with their dedication to customer service and professionalism! Even the corporate Lexus personnel did not have confidence that we could resolve my issue; Sarasota Lexus continued to work diligently and efficiently and resolved my issue. I was constantly kept informed and assured that if we could not resolve my issues that we would find another solution to ensure that I was satisfied. Unbelievable customer service. More

by DEBBYWREYNOLDS Verified Customer Verified Customer

Report | Print

There was no issues with the buying process and Olga was helpful every step of the way. I found the used car I wanted there and requested to test drive it. I was told they would get it through service and I helpful every step of the way. I found the used car I wanted there and requested to test drive it. I was told they would get it through service and I test drove it the next day. I bought the car and drove it home, only to have some major engine repairs needed less than 2000 miles later. I don’t have even have the actual plates on the car yet and it needs repair. I have not heard anything back from the relevant parties at the dealer to help resolve the issue. More

by Erikskeele Verified Customer Verified Customer

Report | Print

It was a hassle free, no gimmicks experience! Salesperson Jaime very professional, honest, informative and attentive. Smooth transaction. Salesperson Jaime very professional, honest, informative and attentive. Smooth transaction. More

by jbarnhill38 Verified Customer Verified Customer

Report | Print

Very responsive and accommodating salesperson in Jamie— both before and after the sale! He was pleasant and a problem solver. Wished he was given even more authority as sometimes he had to check with manag both before and after the sale! He was pleasant and a problem solver. Wished he was given even more authority as sometimes he had to check with manager. Thank you Jamie for all you did for us! More

Report | Print

Established case law prevents dealerships from adding warranties and or contracts without the consent of the customer. This is exactly what they tried to do. When confronted about this they became extrem warranties and or contracts without the consent of the customer. This is exactly what they tried to do. When confronted about this they became extremely aggressive and agitated. Would not recommend this dealership or person for your own safety and sanity. More

Report | Print

Great selection, and customer service even with construction going on. Austin Guzman was very professional construction going on. Austin Guzman was very professional More

by jmadmo Verified Customer Verified Customer

Report | Print

Over all a great experience! From sales to finance, would recommend Sarasota Lexus to anyone, From sales to finance, would recommend Sarasota Lexus to anyone, More

by Markfields41091 Verified Customer Verified Customer

Report | Print

From the moment I walked in the dealership all of the staff was kind and attentive. Jamie quickly greeted me for our early morning appointment. He was not pushy at all and the used car team made a genero staff was kind and attentive. Jamie quickly greeted me for our early morning appointment. He was not pushy at all and the used car team made a generous offer on my trade. The finance team even saved me .25% of the rate I was offered by my credit union. I will recommend this dealership to anyone who is looking for a new or used car. More

Report | Print

They told me I couldn't I can see my Murano was still there. Jason Krowley came out to greet me and by this time, I am in tears. Telling me that I have Navigation on my phone and I can get a cell ph there. Jason Krowley came out to greet me and by this time, I am in tears. Telling me that I have Navigation on my phone and I can get a cell phone holder. blah blah I gave up a car that had all the bells and whistles to a car that had the 1 thing I needed. He said he was not taking the car back and he can put me in something else. I did not want to spend another 6 hours at a dealership. Jason and Jeff kept leaving and coming back to me with options of other cars and it just made me more and more frustrated and upset. Finally Jason comes back with a solution, that he can order a part from LEXUS and it will give me apple car play in my car, He said the dealership will take care of it. He went back to the parts department and ordered it - SO HE SAID. He stated that it will take about 1 week to come in and am I available NEXT SATURDAY which would be 9/27 and that it will take 3 hours. I stated yes I would be available. On Friday Sept 26, 2025, I came to the dealership to see if the part was in yet and they parts department told me no - On Saturday Sept 27, I called the parts department and they stated it was not in yet. I told them today it was suppose to be installed. On Monday Sept 29, @ 11:34 I called the parts department again, they stated it was not in yet and it was coming from Beat Sonic in California. On Tuesday Sept 30th @ 11:09 I called Jason Crowley and I asked him Where is my Part to get my Apple Car play it has been a week and 3 days. I asked him to at least call Beat Sonic and get a Tracking number and I will track it - I will follow thru since no one in your dealership does He told me he will do that and call me back, the end of the day comes and I do not get a return call! TODAY OCT 1, BY 12 NOON, I still do not get a call back so I had to come back down to the dealership AGAIN, While I am on Vacation this week and I talked to John Knight Only to find out that the PART WAS NOT ORDERED Until SEPT 27th - So, I was lied to.. Your staff has no integrity! , JASON should have called me and told me he screwed up and did not order the part, come down and I will fill up your gas tank. Your staff has no common courtesy and your staff has no follow up. As soon as you get that sale, you don't give a xxxx anymore about customers. John Knight tried to trade me out of the car again today. I will NEVER deal with a car dealership as yours. Your customer service lacks honor and integrity, and I would be ashamed of my staff - there are a lot of people standing/sitting around on their phones, when they should be calling their past customers seeing if there is anything they can help them with and remember when you are ready for a new Lexus to get ahold of me..... The only 2 people that gave a xxxx about me was Kelly, Manager when I tried to return the car, she listened and Debbie Mills who gave me Kleenux today as I was crying. NOTHING IS WORSE THAN BEING LIED TO - THE PART WAS NOT ORDERED, NOTHING IS WORSE THAN NO FOLLOW THRU. If you say you are going to call someone - do what you say and mean it! I was treated so poorly I had no follow up from even Chris Lima I am still waiting for phone calls - I bought the car on Friday SEPT 19 and today is OCT 3 - I would never recommend them Morgan Auto group is my next call and email It's pathetic! More

by evedantonio Verified Customer Verified Customer

Report | Print