Austin Guzman

All good. ?? Everyone was professional and easy to work with. So it was a good experience. And we like the car ?? Everyone was professional and easy to work with. So it was a good experience. And we like the car More

by RON.MARCI Verified Customer Verified Customer

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The staff of the dealership and the service department demonstrate excellent customer orientation, strive their work to comply with the highest standards. demonstrate excellent customer orientation, strive their work to comply with the highest standards. More

by Denis Khartikov Verified Customer Verified Customer

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austin was great from the first time we met him until we drove away with the car. The tech that showed my wife how to work it was also exceptionally good. drove away with the car. The tech that showed my wife how to work it was also exceptionally good. More

by Doug.schrock Verified Customer Verified Customer

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I was very happy with Austin, he was very knowledgeable and professional. The dealership was great even through the finance department process. and professional. The dealership was great even through the finance department process. More

by markmanfre Verified Customer Verified Customer

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Car totaled due to mold. Had to get new car & found one fast at your dealership. Had to get new car & found one fast at your dealership. More

by JNANGELL Verified Customer Verified Customer

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Place is a mess, as a person that has been involved with auto dealership renovation and new construction i could not believe the conditions and mess this dealership was in. Trade companies should have their auto dealership renovation and new construction i could not believe the conditions and mess this dealership was in. Trade companies should have their own parking area never mixed in with customers and brand new autos. Signage for customer where unprofessional and not clear. Safety of customers or employees was not a priority. One lady worker was like it is construction get use to it, unprofessional. Parking lot was dirty which was not thrilling to step into a brand new car with dirty feet. Austin was over the top and accommodated us as we communicated our dissatisfaction of the conditions that we had to deal with. he was extremely knowledgeable and professional. We would highly recommend Austin. The GM (can not remember his name, however very nice) also came out and apologies which we did appreciate. If we were the GC on this job we would have been thrown off the job. More

by ljp Verified Customer Verified Customer

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The dealership and people are excellent, . This time there was a separate party involved that made it more difficult for Lexusand me. This time there was a separate party involved that made it more difficult for Lexusand me. More

by casey.dean Verified Customer Verified Customer

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Emailed about final price and keep getting the run around with no clear response. Brought in for service, picked up and car was over miles by 25miles. When asked about they blamed it on the app and said with no clear response. Brought in for service, picked up and car was over miles by 25miles. When asked about they blamed it on the app and said it didn’t update. But after I drove away I checked when I got home and it was accurate. I asked to fix heated seat and they said it’s an auto mode and that can’t be shut off. And it does shut off and still doesn’t work. So now I’m going to have to get it fixed again and waste time with a loaner again when you could have diagnosed it correctly and fixed it. More

by loananh.t.bui Verified Customer Verified Customer

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This purchase was a pleasure. The Lexus customer experience is always the best. This is my third Lexus and while the cars are great, it is the way I feel valued as a customer th The Lexus customer experience is always the best. This is my third Lexus and while the cars are great, it is the way I feel valued as a customer that leads me to recommend Lexus to anyone I know. Austin was a great salesperson. We ended up buying something very different than we came for and he was super helpful. More

by CLLUKAS Verified Customer Verified Customer

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Seamless process from start to finish thanks to Austin Guzman. Picking up the car the day we signed was done in record time. Thank you Lexus of Sarasota Guzman. Picking up the car the day we signed was done in record time. Thank you Lexus of Sarasota More

by Casey Dehelean Verified Customer Verified Customer

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