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Austin McCutcheon
Austin McCutcheon | Page 12
Service Advisor
Luther Bloomington Hyundai
4801 American Boulevard West
Bloomington, MN 55437
1,093 Reviews
1093 Reviews of Austin McCutcheon
March 03, 2023
Great service, I recommend Genesis of Bloomington to anybody for their servicing needs. Great job! anybody for their servicing needs. Great job! More
by stpaul1998
Verified CustomerOther Employees Tagged: Alex Irlin, Nancy Ogrezovich, Dave Boogren, Matt Haynie
March 01, 2023
Great service! Fast, thorough, and prompt. Diagnosed the issue correctly, as i’ve been to other places. Always bring you hyundai to hyundai to have the issue resolv Fast, thorough, and prompt. Diagnosed the issue correctly, as i’ve been to other places. Always bring you hyundai to hyundai to have the issue resolved! Thanks! More
by jolenegunner
February 28, 2023
Very friendly. Feels like family. They take good care of me. I am a loyal customer. On my 3rd Hyundai Feels like family. They take good care of me. I am a loyal customer. On my 3rd Hyundai More
by llynchjones
Other Employees Tagged: Nancy Ogrezovich, Dave Boogren, Matt Haynie
February 26, 2023
The service center had my car 11/30/22-2/24/23. Communication was non-existent the majority of that time. Many unanswered voice mails. Calling me in February 2023 panicked and asking if I still had Communication was non-existent the majority of that time. Many unanswered voice mails. Calling me in February 2023 panicked and asking if I still had one of their loaner cars. Telling me the prior authorization for my oil consumption test got lost. Making me wait around on my day off to come get my car and then calling me at 5pm to say they are suddenly doing scopes now. And wanted my car back now in 200 miles rather than 500-1,000 to check the oil as previously explained, so what, 2 days later? In a car that is burning all of its oil? They eventually replaced my engine under warranty. Initial notes indicate a knock was heard in my engine upon receiving my car, so why keep it and do nothing for 2.5-3 months? The service center’s knack for changing plans with no communication or notice almost left me stranded at their dealership at close when I went to get my car 12/1/22 as planned. They hadn’t done an oil change as promised, so my car was there over 24 hours for no reason. When I finally got my car back 2/24/23, I immediately drove to a different dealership and bought a brand new car. I would never spend $30,000+ somewhere with zero communication skills. I enjoyed the aggressive texts from Nancy after none of my voicemails were returned for months. And the list of suggested repairs after horrendous communication. One person texted me 11/30/22 no problem, and Nancy was able to text me, so you had my correct number. And I left it several times in every voicemail. More
by kellie.koppes
Other Employees Tagged: Alex Irlin, Nancy Ogrezovich, Dave Boogren
February 24, 2023
Team was Quick. Had completed the job in total the very same day. Satisfied in full. Had completed the job in total the very same day. Satisfied in full. More
by jadeblade26
Other Employees Tagged: Romelo Carter, Nancy Ogrezovich, Dave Boogren, Hector Inda Valdez, Matt Haynie
February 24, 2023
It took me 45 minutes to set an appointment and they needed a manager Dale needed a manager Dale More
by Andre
Other Employees Tagged: Dave Boogren
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