Austin Polcyn

Tony was awesome to deal with. So much so I had to seek out the Service Manager, Austin, and pass on my compliments for outstanding service. I was looking for a dealership to servi So much so I had to seek out the Service Manager, Austin, and pass on my compliments for outstanding service. I was looking for a dealership to service my recently purchased 370z, and I think I found it! More

by Alex Verified Customer Verified Customer

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Had my Nissan Titan recently serviced at Zeigler Nissan of Orland Park and can't tell you how happy I was with everything. They kept me informed of the service of my vehicle and made sure I got everything of Orland Park and can't tell you how happy I was with everything. They kept me informed of the service of my vehicle and made sure I got everything that I came in for. Austin at the dealership is wonderful to work with and you won't be sorry going there. More

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Thank you Kevin for being so kind and understanding to me! You are truly a knowledgeable person’ me! You are truly a knowledgeable person’ More

by msimpson446 Verified Customer Verified Customer

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I Loretta have been coming to Ziegler Nissan dealership for years there staff is awesome they are always friendly and and very helpful they make you feel welcome by going above and beyond their job to m for years there staff is awesome they are always friendly and and very helpful they make you feel welcome by going above and beyond their job to make sure you’re satisfied with your service so if you’re looking for a great car at a reasonable price price Ziegler Nissan dealership is the place to go More

by dloretta800 Verified Customer Verified Customer

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Great dealership to work with always bring my vehicle there friendly staff and very knowledgeable there friendly staff and very knowledgeable More

by JAMI2BOYS Verified Customer Verified Customer

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Great customer service, I mean everyone. Alyssa, Austin, Sebastian are wonderful. They above to find what you like. Customer service is always great ! I would recommend anyone who’s a first Alyssa, Austin, Sebastian are wonderful. They above to find what you like. Customer service is always great ! I would recommend anyone who’s a first time buyer. Great with compromising. I love it there. More

by essencejefferson21 Verified Customer Verified Customer

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Service was great. Keith Bottram answered all of my questions and it helped to seal the deal. Keith Bottram answered all of my questions and it helped to seal the deal. More

by kandriad Verified Customer Verified Customer

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The got me in and helped correct the issues i was having with my car. Was very prompt with all communications with my car. Was very prompt with all communications More

by SEANDAMPTZ3 Verified Customer Verified Customer

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Austin was courteous, knowledgeable, and professional. Zeigler Nissan has a great staff. Everyone is extremely nice. The party Zeigler Nissan has a great staff. Everyone is extremely nice. The party More

by GELMOREJR7 Verified Customer Verified Customer

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When you purchase a $65,000 vehicle, you expect the SUV to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the to be built and finished accordingly. When service is needed whether it be routine maintence or warranty work, you expect a dealership to handle the issues in a professional and timely manner. They should deliver the results correctly the first time around. Not on the sixth attempt like we encountered with Zeigler Nissan of Orland Park. Now they will blame their contractors (Gerber Collision) for this work, but at the end of the day it’s a direct reflection of Zeigler Nissan. They are a locally large dealership in the Chicagoland Area surely they can find a reputable contractor to do their work, but in our case they failed five times before getting the issue resolved. I have personally reached out to the Mr. Dan Basic the General Manager on multiple occasions and have not received a response to address my issues with the work performed with him personally. For a General Manager not to reach out to their customers after multiple request is quite the slap to the face and to his future customers. I had been in contact with his Service Director Brian Coster when the repairs were on the 3rd round of repairs and the Service Manger - Austin Polcyn was unable to manage the repairs in a timely fashion. My family and I gave everyone the benefit of the doubt to get these repairs done correctly. But month after month, repair after repair it started to go south. I felt as if I was a customer they just wanted to get rid of and pass their xxxxy work onto the customer. Is this a standard practice? Do they just hope for “good enough” or “almost close” to pass the buck onto the consumer. At the end of the day Integrity and Quality must not be wavered like Zeigler Nissan tried to get me to accept on multiple occasions. Their craftsmanship or lack there of had to pass through multiple layers of service and inspection before they would notify me the work was correct. I would then show up the dealership to receive my SUV, only to look the work over and deny it. This happened five times. How is this acceptable? I have given Dan Basic and his team every chance to make this right and they have done nothing but give me the keys back to my Armada and send me on my way. My family had to adjust our summer travel plans multiple times since we were without our primary vehicle throughout this ordeal. I will not endorse or recommend this dealership to anyone for any of type of Paint/Body repairs. As a Customer who has owned five different Nissan Models and two Infiniti’s over the years I will most definitely remember the service I received and look at other brands in the future. More

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