Avery Wilson

Madison, Avery, and HJ made this an easy, transparent and enjoyable car buying experience. I'd highly recommend Royal Moore Mazda to friends and family. enjoyable car buying experience. I'd highly recommend Royal Moore Mazda to friends and family. More

by ERINCONLON75 Verified Customer Verified Customer

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Excellent service great people all around highly recommended nice cars good customer care great great recommended nice cars good customer care great great More

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Salesperson was understanding and knowledgeable. Very scenic test route, drive was nice. Did not end up buying here but had a good time working with Avery. Very scenic test route, drive was nice. Did not end up buying here but had a good time working with Avery. More

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This dealership was very helpful and patient with me as a first time car buyer. They made this process smooth and as stress-free as possible. Avery was a huge help and knew what I wanted and was able to find first time car buyer. They made this process smooth and as stress-free as possible. Avery was a huge help and knew what I wanted and was able to find different options for me throughout this process. She kindly gave her input and guided me towards my dream car, still near my budget! More

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Good sales people and managers with transparent and straightforward sales practices. I am a repeated customer and I have to borrow that Wilsonville dealer's slogan of "No xxxxxxxx"! straightforward sales practices. I am a repeated customer and I have to borrow that Wilsonville dealer's slogan of "No xxxxxxxx"! More

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Avery was wonderful to work with. She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Av She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Avery was knowledgeable, considerate and addressed my questions and concerns in a professional manner. In the spirit of continuous improvement, and you don’t need to print this on your website: I wanted to have a vehicle that had all of the “bells and whistles” and from my perspective I was became confused if that is what I received. For instance, there was a cargo package which included a cargo net and cargo blocks. When I got home, I discovered that there was not a cargo cover included in the cargo package. When I drove back out the dealership. I discovered that there are cargo packages that don’t include the cargo cover. I had explicitly said I wanted everything possible, and yet I drove away without, in my opinion, the most important part of a cargo package, the thing that hides your cargo from would-be thieves. I thought I was going to receive the cargo cover at no additional cost because it should be part of the package. The sales team should have put two and two together and offered the cargo cover before I left the lot the day before. Instead, I drove a 50 mile round-trip across the Portland Metro area to pay $200 for something that I thought was part of a cargo package Had I known that there was no cargo cover included in the cargo package when I was initially purchasing the vehicle, I would’ve asked for one and paid the $200 gladly. I guess I’m a little disappointed that there was only an apology for the miscommunication and not a compensation in the form of a discount because I drove a 50 mile round-trip using my time, and gas, to come get something that I wanted that should’ve been offered when I was buying the car. I was asked a few times if there was anything else that I would like, but when I was buying the car, it was difficult to think of everything that could possibly want. It is up to the sales team and their expertise to suggest and confirm optional items that are in the package. OK, no, I want to move over to the finance guy. I’m assuming he was the finance guy because he was trying to sell an extended warranty. He started with a very large cost for only three years of service. it did not make any sense to me to invest in that. He was very nice and warm and accommodating. He left the table saying “I’ll keep working on numbers is that OK“ and I said sure if you want to. He came back saying that the dealership works with Costco and because I’m at Costco member he can give me a discount. The discount was significant and he increased the amount of time that the warranty and services covered. So I ended up purchasing that because that was reasonable. Again again, I wasn’t thinking about saying I’m a Costco member, it did not occur to me. Why didn’t he lead with that to begin with? If there is a partnership with Costco then the dealership should ask that question upfront instead of trying to get more money out of me first and then offering the Costco discount. That sort of tactic does not increase my trust in the purchasing process. Nevertheless, I ultimately purchased the extended warranty/services package offered, and M glad that I did. Regarding DJ: DJ gave me a fair trade-in value for my Subaru Impreza. He played his manager role really well by staying in his office while Avery and the finance person went back-and-forth from me to the office to report on the process. Again, I am happy with my purchase and am looking forward to a road trip around the Olympic Peninsula in my new CX 50. More

by dkkays Verified Customer Verified Customer

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You should have pulled out a similar vehicle without low profile tires when questioned by me, you were too focused on a sale. Having checked with my tire specialist, I cannot change out the loud, noisy, fee profile tires when questioned by me, you were too focused on a sale. Having checked with my tire specialist, I cannot change out the loud, noisy, feel every bump in the road tires, because the car systems are so sophisticated. I would have easily leased the same make and model without low profile tires that run $2000 when these wear out in 10K miles. Thanks for meeting the customer’s needs!!! More

by kkramer74 Verified Customer Verified Customer

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My experience in dealing with Avery Wilson was incredibly positive. She is competent, is friendly yet professional, and is extremely patient with endless questions. Avery is a wonderful representative of a c positive. She is competent, is friendly yet professional, and is extremely patient with endless questions. Avery is a wonderful representative of a company that strives for and achieves excellence. I would absolutely recommend purchasing a vehicle here! More

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On 07/21/2025 I bought a Mazda Miata from Royal Moore because I had pleasant experiences on 08/21/2022 & 08/22/2022 buying a Subaru Forester, in 2012 buying a Toyota 4Runner and in 12/2003 buying a 1996 because I had pleasant experiences on 08/21/2022 & 08/22/2022 buying a Subaru Forester, in 2012 buying a Toyota 4Runner and in 12/2003 buying a 1996 BMW 740IL. The dealership employees were very professional, respectful and courteous. Special thanks to Avery Wilson, DJ Hoggard and HJ Tran. Avery Wilson has proved to be an outstanding salesperson who provided me with an after sale assistance. Sales Manager DJ Hoggard and Assistant Sales Manager HJ Tran kept the deal transparent and negotiation reasonable. More

by Boris Verified Customer Verified Customer

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Car shopping and the purchase process at a dealership is typically something we don’t look forward to, but today was different. Avery made the experience very easy and went above and beyond to meet our expe typically something we don’t look forward to, but today was different. Avery made the experience very easy and went above and beyond to meet our expectations. She has a very natural easygoing personality that helped us feel comfortable throughout the process. She was very patient, and just as knowledgeable about the specifics models and trim packages, which helped us make our decision. We left with an amazing vehicle today and we are really happy with the service we received from Avery and the sales team at Royal Moore Mazda. More

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