Azhar Khan | Page 13

Everyone at the dealership was extremely friendly, communicative and responsive. There was no sales pressure and I appreciated that. communicative and responsive. There was no sales pressure and I appreciated that. More

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Azhar was very good to work with on the purchase of two Tacoma TRD Off-Road trucks in the past three months. He made the experience quite enjoyable and gave his full attention. I'm currently anxiously aw Tacoma TRD Off-Road trucks in the past three months. He made the experience quite enjoyable and gave his full attention. I'm currently anxiously awaiting his text/call to let me know my new Tacoma is in! More

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Nice guy so helpful and accommodating. Great customer service. Willing to go farther to complete your needs in a car. Great customer service. Willing to go farther to complete your needs in a car. More

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All the sales persons were kind and very understanding of my situation and helped me find the best care for me and my wife my situation and helped me find the best care for me and my wife More

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No bull, kind, helpful, quick, clean, fast, reliable, affordable, caring towards customers. Check in’s with customer. affordable, caring towards customers. Check in’s with customer. More

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Do yourself a favor. Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement in Check the rating on Better Business Bureau. Dealing with them has been a nightmare. Purchased a 2017 Fiat 124 Spider on 8/7/23. Purchase agreement included a "We-Owe". I was promised they were going to facilitate reprogramming the second (Mazda) key with Fiat in order to remove an error code that was present on the dashboard, at the time of the purchase. Months later, they refuse to honor the "We-Owe". See below for a timeline of events. 08/28/23 - Almost a month of repeatedly calling them, before they scheduled an appointment with the service department. 08/30/23 - I dropped the vehicle off at Toyota’s service department. 09/02/23 - After they had my vehicle for a few days, I was informed that Fiat had a 2-month waiting time, and they were going to use a 3rd party locksmith, instead. I was told they needed to order a key from Fiat (1-2 weeks), and I would receive a call when it arrived. No call came. After 2 weeks, I made multiple calls and was repeatedly told that they would call back. Never happened. 10/13/23 - Month and a half later, I finally got an answer that they had received the key a week or 2 prior. They scheduled me an appointment, stating that my vehicle would remain on-site for approximately 24 hours while they had the locksmith come to reprogram the key. 10/20/23 - I dropped it off at about 9:45-9:50am. 10/21/23 - Received a call around noon, the next day. I was told that the locksmith failed to program a new key and remove the error code, claiming Fiat sent them a faulty key. They said they would need to order another key (another 1-2 weeks) and try again. After reviewing the dashcam footage, I discovered that they did not keep my car on-site. Instead, it was driven to a locksmith, in Beaverton, around 10:30am. Footage showed the locksmith spent all of 20 minutes inside my vehicle, finishing by 1:30pm. My vehicle was then left, in a shared plaza's parking lot, overnight. Toyota did not retrieve it until around 10am, the next morning. 2 hours later, I received the phone call. 10/23/23 - I decided to contact Fiat and see about a quote for programming the key, so that I could go directly through them and just ask Toyota to issue a check. Fiat stated there was no 2-month wait, and it could be taken care of immediately. Toyota’s service department then told me to talk with the finance manager. 10/24/23 - The finance manager said he had to discuss with the general manager and would call me back. No call back. 10/26/23 - Found out the finance manager went on vacation. 10/30/23 - Got in touch with the general manager. He refused to issue a check but said he'd cover the cost at Fiat, allowing it to be billed to their account. He said he notified Ron Tonkin Fiat. 11/08/23 - Fiat informed me that no one from Toyota has contacted them. I sent an email to Toyota’s general manager, including Ron Tonkin’s service manager. Toyota responded back with the okay. 11/09/23 - Fiat ordered a replacement key, stating it would take 5-10 days. 11/21/23 - Fiat scheduled a service appointment, stating it would take approximately 1 hour. 11/27/23 - I took my vehicle to the service appointment, at 9am. At approximately 10:15am, I was informed that a new key had been programmed, but the error code was still present. After looking into it for another hour, the following was determined: “RFH MODULE HAS HARD FAULT CODE WILL PROBABLY NEED TO BE REPLACED. IF WE DELETE THE MAZDA KEY IT COULD LOCK THE SYSTEM WHICH MEANS THE MODULE WILL HAVE TO BE REPLACED” Fiat stated that they did not have an RFH module on hand and would need to track one down. 12/06/23 - Fiat informed me that they were not getting a response back from Toyota, giving them the authorization to move forward. I again reached out to Toyota. They refuse to honor the “We-Owe” in our purchase agreement and stopped responding altogether. 12/12/23 - Filed a complaint with Better Business Bureau. 01/09/24 - Matter is now closed but unresolved. More

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Azhar was very helpful, he listened to me, helped me and was thorough. My only complaint is how long you have to wait for paperwork to be processed and printed! Most of my time was spent waiting. was thorough. My only complaint is how long you have to wait for paperwork to be processed and printed! Most of my time was spent waiting. More

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Excellent service and very professional staff. The trade in process went really fast and successful The trade in process went really fast and successful More

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Everyone I talked to was kind and knowledgeable. They were able to answer all my questions and concerns They were able to answer all my questions and concerns More

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Azhar has helped me with 5 or so car purchases over the past years, he is alway awesome to work with. I have followed him from a few different Toyota dealers over the past 10 years. past years, he is alway awesome to work with. I have followed him from a few different Toyota dealers over the past 10 years. More

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