Aziza Zakirova

I had the worst experience with Trust Auto. I did not purchase any vehicle, yet they refused to return my down payment. The entire process was frustrating and unprofessional. I was pre-appro I did not purchase any vehicle, yet they refused to return my down payment. The entire process was frustrating and unprofessional. I was pre-approved through my lender and visited to explore options, but after deciding not to move forward with the purchase, I immediately notified the dealership. Despite that, they kept my down payment without providing a valid reason. No vehicle was sold, no contract was finalized, and neither of the cars I looked at were taken off the market — meaning there was no loss or inconvenience to them. This situation has caused unnecessary stress and feels completely unethical. I strongly recommend being extremely cautious if you decide to do business with Trust Auto. More

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Great service! Very sufficient and courteous of time . Guarantee great deals! Will come again. Thank you Very sufficient and courteous of time . Guarantee great deals! Will come again. Thank you More

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Awesome team great with getting me the best rate ever. Just to name a few Russ, Scott and Kate for their great help threw the buying process !!!! Just to name a few Russ, Scott and Kate for their great help threw the buying process !!!! More

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Aziza was extremely friendly and helpful in answering my questions and alleviating my problems and issues! They're very efficient and made my car buying experience easy! questions and alleviating my problems and issues! They're very efficient and made my car buying experience easy! More

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Very nice doing business with them. They were prompt on everything. They said they were going to do so far and hoping to get my key and my registration which they just sent me an email They were prompt on everything. They said they were going to do so far and hoping to get my key and my registration which they just sent me an email that on going to get it they’re going they got it they’re gonna send it back, so everything worked out good. So is this More

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Trust Auto was a class act, from start, to finish. I'd never worked with them before, but they responded to my sales ad immediately and offered my asking price. In less than 24hrs., they arranged to m I'd never worked with them before, but they responded to my sales ad immediately and offered my asking price. In less than 24hrs., they arranged to meet me at work to view my 2017 M3. They're obviously car guys and know value when they see it. We shook on the price and they were at my house two days later to pick the car up. I conducted the administrative part with Aziza and she was very "on it". Professional, courteous and responsive - even six months after the transaction! Can't ask for much more, really. When I'm in the market for a vehicle in the future, I'll absolutely consider giving Trust Auto my business. More

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Aziza was amazing in helping me with my title transfer for my vehicle purchase at Trust Auto. I contacted her directly regarding some additional paperwork I needed and she quickly got everything together for my vehicle purchase at Trust Auto. I contacted her directly regarding some additional paperwork I needed and she quickly got everything together and sent it to me the next day. She was quick and very responsive and very helpful. I highly recommend her! The BMW Z4 I purchased from Trust Auto was exactly as described in the ad. We flew in from Cincinnati to Baltimore and drove the car home with no mechanical issues. The Z4 is a blast to drive and we are thoroughly enjoying driving it. The car is awesome and all in all I would recommend Trust Auto. I would also like to thank David Neuberth, General Manager in following up with me in regard to some minor issues. Thanks for the awesome vehicle! More

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Purchase a work van been having problem after problem and management tells me it’s not under warranty if I Constantly been calling about the truck something ain’t right with I don’t recommend anyone getting management tells me it’s not under warranty if I Constantly been calling about the truck something ain’t right with I don’t recommend anyone getting a vehicle from here scammers More

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Aziza’s expertise is phenomenal, her timing is right. She’s always maintained a high standard of professionalism no matter how impatient I became. She went above and beyond with great communicational ski She’s always maintained a high standard of professionalism no matter how impatient I became. She went above and beyond with great communicational skills and reassurance. I was very satisfied and with great customer service as she’s displayed makes me want to get another vehicle. If I could give her 10stars I would. If I could write more I would but I will conclude it here and saying Thanks Aziza they need more people like you in todays job market. More

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AVOID AVOID AVOID!!!This used car lot, Trust Auto, sold AVOID AVOID AVOID!!! This used car lot, Trust Auto, sold me a car that broke down and over heated 3 days after I drove it off their lot. The water pu AVOID AVOID AVOID!!! This used car lot, Trust Auto, sold me a car that broke down and over heated 3 days after I drove it off their lot. The water pump failed causing the car to overheat and the coolant expansion tank to crack. Warning code notes indicate that they should have been aware of the problem before they sold it to me. They refused to allow the mechanic that the car was at to fix it and insisted that their own, non-certified mechanic perform the repairs. They knowingly performed a shotty repair on the car after they got it back, too. Only the water pump and not the cracked coolant expansion tank, hoses, or thermostat was repaired. They claimed that those parts were fine and that I was trying to get them to perform unnecessary repairs on their dime (even though I wasn’t). A mere 2 weeks later all the coolant was spilling out of the car and had to be towed to the nearest BMW mechanic to replace the cracked expansion tank. Now they are refusing to pay me back for these additional repairs and the owner has not returned my call in a week. I filed a complaint with the BBB. They are not an accredited business with the BBB. I had no recourse under Maryland's Lemon Law since it was a used car but I have hired an attorney to represent me in hopes of recovering the money for the repairs that have already been done and anything else that should arise from their mechanic's poor repair. In short, these guys are the reason why people should avoid used car lots. I should have known better and stayed away! More

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