BJ Diloy
BJ Diloy at Countryside Nissan

BJ Diloy | Page 25

Service Advisor

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

4.8
347 Reviews
4.8

347 Reviews

Write a Review

347 Reviews of BJ Diloy

June 30, 2024

Dealership Rating
Employee Rating

Great service, prompt, professional service staff, freshly washed clean car…what more could you want? 🙂 More

by rufodea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista , Keith Walega

Jul 01, 2024

Countryside Nissan responded

Thank you, rufodea! We LOVE your kind comments and 5 STAR rating!!!

June 30, 2024

Dealership Rating
Employee Rating

I have been having my car serviced here for 15 years. They have been alright. More

by otonashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2024

Countryside Nissan responded

Thank you, otonashi, for your continued support of our service department! We truly appreicate you taking the time to share your 5 STAR rating.

June 24, 2024

Dealership Rating
Employee Rating

Excellent dedicated staff very polite and helpful. Professional, prompt service, and greeted with a smile. More

by yobrown59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2024

Countryside Nissan responded

Thank you, yobrown59! We appreciate your kind words about the team!!

June 23, 2024

Dealership Rating
Employee Rating

Service is good could improve on wait time. Staff polite and friendly. Would recommend dealership to friends. More

by janicebielawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2024

Countryside Nissan responded

Thank you, janicebielawski, for taking the time to share your 5 STAR rating and comments. Yes, we are always sensitive to the time repairs and maintence duration. We like you do want things faster! This week's challenge has been the nationwide outage of an industry software provider. We do appreciate your business.

June 21, 2024

Dealership Rating
Employee Rating

Nissan workers are all very polite and helpful. Thank you. I will recomend Midas to my friends and family. More

by NATE380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Duda, Cinthya Bautista , Keith Walega

Jun 24, 2024

Countryside Nissan responded

Thank you, NATE380, for the 5 STAR rating and we're happy you enjoy our team.

June 19, 2024

Dealership Rating
Employee Rating

dealership's wifi was not working, and I did not get a car wash after the service as expected. More

by HILBERTMOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2024

Countryside Nissan responded

We’re sorry, HILBERTMOY, that the WIFI was down, we had a new network installed overnight and should be in a better spot moving forward! Please give BJ a call and he will personally run your car through the wash, sorry for the inconvenience!

June 19, 2024

Dealership Rating
Employee Rating

Great people and service but the oil change price almost doubled in 6 months. In Jan of 24, I was charged 68.70 + tax and in June I was charged 95.23 + tax. 39% increase. I will be going elsewhere. More

by kander753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 20, 2024

Countryside Nissan responded

kander753, we did have a price in late January, that we had put off for a while. We were hesitant to increase because we know all of our customers are also seeing costs rise in every sector of their lives also. We first shopped the area dealerships and independent oil change places to make sure we knew the market. We increased the price to help cover the increase in costs we have experienced in materials, supplies and labor. We found that the independent shops are still above what you experienced with us. We are sorry that you are unhappy and respect your choices. We do hope we will see you again.

June 17, 2024

Dealership Rating
Employee Rating

I left my car for an oil change on Thursday evening for a Friday 9a appointment. I received an email regarding suggested repairs at 8a and replied to that email by 8:30a. After that I did not hear from the d More

by JMETZL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 17, 2024

Countryside Nissan responded

JMETZL, We're sorry! This seems like a very big frustration for you and if our team did reach out they should have verified and attempted to reconnect. Its pretty rare that we see a communication gap like this on BJ's watch. We hope the work was performed correctly and we hope you will give us another opportunity to do better by you.

June 15, 2024

Dealership Rating
Employee Rating

Have been with Countryside Nissan through several cars and the people are always very friendly. They always fit me in and get me out in a timely fashion. More

by HOUSEOPOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista , Keith Walega

Jun 17, 2024

Countryside Nissan responded

Thank you, HOUSEOPOWER!

June 15, 2024

Dealership Rating
Employee Rating

Very friendly, Professional and excellent service, we ahve been customers for over a decade. highly recommend this dealer and the service team. More

by INFO@CUBEINSTALLINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2024

Countryside Nissan responded

Thank you for the continued support over the years, INFO@CUBEINSTALLINC.COM!

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