Service department is fantastic!
However, we have been in the building three times in the past month to shop for cars. Different sales person each time (none of which are listed be
However, we have been in the building three times in the past month to shop for cars. Different sales person each time (none of which are listed below). No follow up at all. Sold a card that we were planning to buy. Also seems that many of the cars are "in transit" or "not available". Hope you are selling cars, but your sales service is terrible,.
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by donjaksa1
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
Countryside Nissan responded
donjaksa1, we are thrilled that you love our service team and obviously not thrilled that your sales experience has been poor. We have added three new people recently that aren't yet in the DealerRater system - that's on me - sorry. Our used vehicle business has been brisk (reason for more sales peeps) and getting all of our purchased vehicles to the dealership + through the inspection process is taking some time. Our General Manager, Rafael would be happy to work with you personally to find the right vehicle if you are open to it. Here is his direct # (630) 200-5717.
BJ, the service tech, for ten years have made the magic
happen for me. He is very accessible. Raphael the service manager is approachable, hands on and a very nice person to deal with.
happen for me. He is very accessible. Raphael the service manager is approachable, hands on and a very nice person to deal with.
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by Drrick
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
BJ Diloy
, Raphael
May 28, 2026 -
Countryside Nissan responded
Thank you for trusting your Nissan Quest with us for the past ten years. It’s great to hear that Bj’s expertise and accessibility have consistently met your needs and that our service manager’s hands-on, approachable style made everything smooth. We look forward to assisting you again.
Countryside Nissan Team
The team was very informative and helpful.
Cinthya was very responsive to my concerns and attentive to my needs.
Cinthya was very responsive to my concerns and attentive to my needs.
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by Happy faces
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
Countryside Nissan responded
It’s fantastic to know the team provided helpful and informative service on your Ford Explorer, especially Cinthya’s responsiveness to your concerns. Thanks for sharing your experience and we look forward to assisting with your next service visit.
Countryside Nissan Team
The service was extremely efficient and they delivered
exactly on time and as promised!! I am always very impressed.
exactly on time and as promised!! I am always very impressed.
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by jfbaroody
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2026 -
Countryside Nissan responded
Thank you for sharing your experience with your Nissan Murano service. Cinthya is thrilled that we delivered on time and impressed you with our efficiency. We appreciate the opportunity to assist and look forward to helping again.
Countryside Nissan Team
BJ was very professional.
He worked with me on payment, and helped answer any questions I had.
He worked with me on payment, and helped answer any questions I had.
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by Erik49
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
Countryside Nissan responded
It’s great to hear Bj made the payment process straightforward and answered all your questions. We’re happy your Nissan Frontier service went smoothly. Thank you for the 5-star rating.
Countryside Nissan Team
Excellent Service at Countryside Nissan and BJ is the
Best and have great customer service to assist the Customer Base. Appreciate all the Service and Family orientation. Vanessa & Michael Baker
Best and have great customer service to assist the Customer Base. Appreciate all the Service and Family orientation. Vanessa & Michael Baker
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by vanessa.baker
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2026 -
Countryside Nissan responded
Thank you for sharing your experience with your Rogue’s service. We’re thrilled that Bj’s support and our family-style atmosphere made you feel welcome.
Countryside Nissan Team
The technician was great with the details and the
customer service was on point as usual
customer service was on point as usual
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by louie.Lattuca
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2026 -
Countryside Nissan responded
Thanks for sharing about your experience with Countryside Nissan. We appreciate your business and hope to see you again soon!
Countryside Nissan Team
Apr 24, 2026 -
Countryside Nissan responded
Thank you, louie.Lattuca for the continued support! We'll keep working hard to earn that extra STAR!
Was a good experience sales and service brought my car in
for service for 1st oil change and rotate was done very quickly
for service for 1st oil change and rotate was done very quickly
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by GARYDRAWANT
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Countryside Nissan responded
It was a pleasure assisting with your Nissan Kicks for its first oil change. We’re happy our sales and service teams completed the oil change and tire rotation efficiently. Feel free to come back whenever you need.
Countryside Nissan Team
Excellent customer service.
They explained everything well. I like the updates via phone.
Also was very quick.
They explained everything well. I like the updates via phone.
Also was very quick.
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by MIKE.MEISTER
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2026 -
Countryside Nissan responded
We’re delighted our team provided clear explanations and kept you informed by phone during your Nissan Maxima service. It’s great to know the process was quick and efficient. Thanks for sharing your feedback!
Countryside Nissan Team
Countryside Nissans service department is top notch!
The advisor, manager and tech were all great to work with.
The advisor, manager and tech were all great to work with.
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by Tommypos
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2026 -
Countryside Nissan responded
It’s wonderful to hear our service department exceeded your expectations. We’re pleased the advisor, manager and technician delivered a seamless experience for your Nissan Sentra. Please let us know if you need any further assistance.
Countryside Nissan Team
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