Barbara Lavendusky | Page 42

Lawton Chrysler Jeep Dodge RAM responded

Thank you Avaughn2019 for your feedback about your recent service visit here at Lawton CJD. I remember our conversation that we had about your vehicle. It can be a difficult situation to be in when you are having an intermittent issue with your trunk not closing. Unfortunately, we were not able to duplicate the concern which makes diagnosing the vehicle very difficult. We would be honored to have another chance to look at your concern with your trunk. Please reach out to me at 580-771-3339. Thank you, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

We appreciate your input, TOMSTARLINGJR. Ensuring outstanding customer service for each and every customer is our main objective. We apologize that your experience did not reflect this. I know there was an issue with getting the correct part to repair your vehicle. This was due to a vendor packaging issue with the wrong switch packaged with the correct label. I see that you had a key transmitter issue as well, that it was happening intermittently and we couldn't duplicate it the first time it was here. Intermittent concerns definitely can be more challenging to diagnose. Please feel free to call me directly at 580-771-3339 thank you, Todd Brown

Lawton Chrysler Jeep Dodge RAM responded

We're glad to hear you had a positive experience with our service and team! Thank you for your recommendation. If you ever require further assistance or have any questions, don't hesitate to reach out. Your feedback is valued, and we look forward to the opportunity to serve you again in the future!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for trusting our team with your vehicle needs,, Kass1294! We are pleased to hear that our team provided a clear explanation of your vehicles diagnoses. If you have any further questions or needs, please don't hesitate to reach out. We're here to assist you!

Lawton Chrysler Jeep Dodge RAM responded

Hi Sunpower90. Thank you for sharing your positive experience with our customer service. We're glad to have been able to efficiently handle your updates and repair all at once. If you have any more needs in the future, feel free to contact us. We're here to help!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your five-star rating and review, sbrown. We are pleased to hear that you always have a great experience with our team and appreciate our prompt service. If you have any questions or need further assistance, please let us know.

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, Billy! We are pleased to hear our team was friendly, knowledgeable and made your service a priority. We appreciate your business and look forward to working with you again in the future.

Lawton Chrysler Jeep Dodge RAM responded

Hi ukgirl1973. Thank you for being a loyal customer for the past 10 years! It's wonderful to hear that you've consistently received great service throughout your time with us. We're glad to know that Anthony has been taking excellent care of your needs. Your continued support means a lot to us, and we look forward to serving you for many more years to come!

Lawton Chrysler Jeep Dodge RAM responded

Hi Steven.. We are glad to hear that your experience was hassle-free and straightforward. It's our goal to provide convenience for our customers, and we're pleased that dropping off your vehicle was easy. Keeping you updated on every aspect of the process is important to us, and we're here to ensure transparency and clear communication throughout. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to make your experience as seamless as possible!

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your experience, masseyj0392. We apologize for the inconvenience you incurred during your visit. Unfortunately, we have had an extreme backlog of work that had been carried over which caused a delay in us diagnosing your vehicle. That should have been explained at the time you checked the vehicle in for service. I will address that with the team to ensure going forward that communication is of the utmost importance. We genuinely hope you will give us another chance to provide you the quality service you expected. Please reach out to me at 580-771-3339, thank you Todd Brown