"It was an extremely cold wintery day but Baron was..."
It was an extremely cold wintery day but Baron was professional, helpful and very easy to work with. We were able to quickly come to a satisfactory deal. Great experience
"You would be crazy to visit another Ford dealership...."
You would be crazy to visit another Ford dealership. You don’t just feel the pressure and arrogance here that I have felt at other dealerships.
"I’m from Louisiana. I searched very long and hard for the..."
I’m from Louisiana. I searched very long and hard for the perfect car. I found it at Dennis Sneed Ford. I contacted them and Mr. Baron Washington was my salesman. He was awesome from beginning to end. We worked the deal out over the phone. I left the next day on a 13 hour trip. When I arrived to the dealership, we received a warm welcome and started on the paperwork. I was able to be in and out within a hour or so. Everyone at the facility was great. All the personnel were very nice and friendly. I held conversations with just about everyone we encountered. It was very clean facility. I highly recommend Baron and this dealership if you want a great experience.
"Good pricing but poor attempt to satisfy me as a customer..."
- T & D from Mt. Olive
Good pricing but poor attempt to satisfy me as a customer with a legitimate complaint about damage to my new $50K plus Mustang caused by an employee removing the dealer sticker. I purchased the car from 1,000 miles away sight unseen except for the dealer photos. I asked the salesperson to please remove the dealer sticker from the rear of the car. I assumed the person would apply heat and simply peal off the sticker. Unfortunately the person scraped off the sticker resulting in scratching the rear truck lid panel surface. I realized the damage after the car was delivered to my residence. The salesperson agreed to reimburse me for the $94 my local body man attempted to unsuccessfully fix the problem. The scratches could not be removed. The sales person and dealership refused to offer any further assistance to remedy the situation. So very disappointed.
"They treated me well. Very happy with the truck I bought...."
They treated me well. Very happy with the truck I bought. I would go back again. Staff was friendly and knowledgeable. A good experience all the way around
"They sell a lot of Ford buy backs and don’t disclose it..."
They sell a lot of Ford buy backs and don’t disclose it unless you happen to catch it before purchasing. Ultimately not a huge deal to me, but the fact that they didn’t tell us or provide a warranty seemed sketchy to me. However the salesmen were very nice and overall our experience with the sales department was good. Our salesman was Baron and we liked him. However I wish he’d have told us that they were lemon Ford buybacks before we bought them.
The service center, however, is very bad. They have the small town feel, and not a Ford dealership. I felt like I was taking it to “the guy down the road with a garage out back”. They seemed disorderly and unorganized. I took my truck in a little after a year form the purchase date, because the alarm kept going off at random times when the doors were locked. They “fixed” the door by spraying some lubricant on the door sensor. I didn’t have the truck home for a full 10 minutes before the alarm went off again. So now I’m out $140 (for the diagnostic and lubricant they sprayed on the door sensors), and my truck is still not fixed, and I can’t lock my doors. The entire process took a full week.
Are they the worst Ford dealership out there? Probably not. Are they the best? Or even good enough that I’d shop there again and recommend them to friends? Not a chance.
"My experience was great and my salesman Baron was very..."
My experience was great and my salesman
Baron was very informative and easy to work with. I will return and send friends and family your way
"Great bunch of folks. Very quick and easy buying..."
Great bunch of folks. Very quick and easy buying experience with now back and forth hassle. I will definitely let them be a part of future deals.
"We drove over 2 hours to find the MKZ was exactly as..."
We drove over 2 hours to find the MKZ was exactly as advertised. When you're shopping online its a bit of a gamble everything is extactly as described. Talking to Baron he gave me all the information to make an educated decision. Great experiance and love the vehicle. Thanks Baron!
"Pleased with the knowledge and patience. Would..."
Pleased with the knowledge and patience.
Would recommend Dennis Sneed Ford to all.
They listen to your needs and wishes.
I would not hesitate to return..