Barry London | Page 2

Purchased used vehicle that was not properly inspected prior to sale. Oil pan leaking and no wheel weights on rims - found shortly after Purchase during PA state inspection. Dealership declined to assist prior to sale. Oil pan leaking and no wheel weights on rims - found shortly after Purchase during PA state inspection. Dealership declined to assist in repair cost. More

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This is my third vehicle from this dealership and the salesman they always do a great job treat you fairly and attend to every detail! salesman they always do a great job treat you fairly and attend to every detail! More

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Nicholas was attentive, informative and nothing short of professional. I choose to drive from Gettysburg to Mercedes Benz of Hagerstown because of their attention to me. professional. I choose to drive from Gettysburg to Mercedes Benz of Hagerstown because of their attention to me. More

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Driver was on time to pick up my car for service, rental they left me was top notch, they preformed a B service and had my car back the same day. Excellent work! they left me was top notch, they preformed a B service and had my car back the same day. Excellent work! More

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I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process profession Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends. More

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We had a great experience! Loved Barry! we will be back again! Thank you so much 😊 Loved Barry! we will be back again! Thank you so much 😊 More

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Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team. We live in North Carolina but from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team. We live in North Carolina but found the vehicle we wanted in your inventory through the mbusa website. From my first contact through delivery, the entire process was smooth and professional. Purchasing a vehicle from several states away while simultaneously returning an existing Mercedes-Benz lease could have been complicated, but your team made the transaction seamless. We would like to thank Barry London who put the deal together and Austin Shemon who handled the documentation. They we were courteous, knowledgeable, responsive, and a pleasure to work with. Communication was excellent, details were handled efficiently, and we always felt well-informed. We were especially impressed with how well they managed the North Carolina tax, title, registration, and temporary tag requirements. Interstate transactions can present challenges, but everything was handled smoothly. Also, I must mention the enormous chocolate bar embossed with your dealership’s image. It was a surprising and elegant touch that delighted us. We will let you know our new body weights after we finish it. Having bought and leased many Mercedes over the years, I can confidently say that this ranks as the most satisfying vehicle transaction I have experienced. Please extend my thanks and appreciation to Barry and Austin. Thank you again for providing such an outstanding customer experience. More

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Thank you Barry! You sealed the deal on my 4th purchase in a row from both you and Mercedes-Benz of Hagerstown! This was my 1st non Mercedes purchase from you and I You sealed the deal on my 4th purchase in a row from both you and Mercedes-Benz of Hagerstown! This was my 1st non Mercedes purchase from you and I was treated with the same courtesy and professionalism. Your candor and sense of humor are appreciated. More

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Thank you Barry and Christine for helping me purchase my new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that new car!! You made the entire experience easy and your kindness was appreciated!!! It was because of the customer service at Hagerstown Mercedes that I knew I had to buy my next car from here! Barry you found me exactly what I wanted and kept me informed every step of the way. Thank you for making this so easy and for all the effort you put in to ensuring I had a great experience!! More

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Really nice place, everyone there is very accommodating. Personally I dealt with Barry, who made the experience quite fun and simple. Personally I dealt with Barry, who made the experience quite fun and simple. More

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