Austin Shemon

I don't often write reviews, but Mercedes-Benz of Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process profession Hagerstown has earned every one of these five stars. When I purchased my vehicle, Sales Consultant Barry made the entire buying process professional, honest, and enjoyable. Even more impressive was what happened after the sale. It's easy to provide good customer service when you're making a sale—it's how a dealership responds afterward that truly shows its character. I experienced a post-sale issue that my local Mercedes-Benz service department was unable to diagnose. Rather than leaving me to deal with it on my own, Barry and Service Liaison Lisa took ownership of the problem and went far above and beyond my expectations. They arranged for someone to drive a loaner vehicle over 65 miles to my home, picked up my vehicle, transported it back to their dealership, diagnosed the issue, completed the repair, and returned my vehicle to me. That level of commitment, communication, and customer care is incredibly rare today. At every step, Barry and Lisa kept me informed and made sure I was taken care of. They demonstrated that their commitment to their customers doesn't end when the paperwork is signed. If you're looking for a Mercedes-Benz dealership that genuinely stands behind its customers, I highly recommend Mercedes-Benz of Hagerstown. Barry in Sales and Lisa in Service exemplify what outstanding customer service should look like. They turned what could have been a frustrating experience into one that reinforced my confidence in both the dealership and the Mercedes-Benz brand. Thank you, Barry, Lisa, and everyone at Mercedes-Benz of Hagerstown for setting the standard for customer service. You've earned a customer who will gladly recommend your dealership to family and friends. More

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Last week I bought a 2026 Mercedes-Benz E 450 All-Terrain from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team. We live in North Carolina but from your dealership, and I wanted to recognize the outstanding service my wife Sara and I received from your team. We live in North Carolina but found the vehicle we wanted in your inventory through the mbusa website. From my first contact through delivery, the entire process was smooth and professional. Purchasing a vehicle from several states away while simultaneously returning an existing Mercedes-Benz lease could have been complicated, but your team made the transaction seamless. We would like to thank Barry London who put the deal together and Austin Shemon who handled the documentation. They we were courteous, knowledgeable, responsive, and a pleasure to work with. Communication was excellent, details were handled efficiently, and we always felt well-informed. We were especially impressed with how well they managed the North Carolina tax, title, registration, and temporary tag requirements. Interstate transactions can present challenges, but everything was handled smoothly. Also, I must mention the enormous chocolate bar embossed with your dealership’s image. It was a surprising and elegant touch that delighted us. We will let you know our new body weights after we finish it. Having bought and leased many Mercedes over the years, I can confidently say that this ranks as the most satisfying vehicle transaction I have experienced. Please extend my thanks and appreciation to Barry and Austin. Thank you again for providing such an outstanding customer experience. More

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MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction. More

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Top Notch dealership. Manager Austin was very helpful and answered all our questions. He was very social and very knowledgeable about the car we were interested in purch Manager Austin was very helpful and answered all our questions. He was very social and very knowledgeable about the car we were interested in purchasing. Austin played a big part in our decision to purchase from Hagerstown Mercedes. More

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Barry London and Austin Shemon are the best in the Sales Department and Alex in the Service Department Department and Alex in the Service Department More

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It was a pleasure to work with Rob. He was courteous, professional, and answered all my questions. He was not "pushy" like other salespeople can be. He had all the paperwork prepared He was courteous, professional, and answered all my questions. He was not "pushy" like other salespeople can be. He had all the paperwork prepared for the sale when we arrived and the process was simple and efficient. If I were buying another car, I would seek him out. More

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Barry & Austin. ..and the entire MB of Hagerstown team were outstanding on all levels. A fabulous car buying experience....Thank You! ..and the entire MB of Hagerstown team were outstanding on all levels. A fabulous car buying experience....Thank You! More

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Rob was great to work with. Things went very smooth and we were treated fairly ono our trade. I would recommend Rob and this dealership to anyone looking for a car. Things went very smooth and we were treated fairly ono our trade. I would recommend Rob and this dealership to anyone looking for a car. More

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I had a fantastic experience buying a vehicle at Mercedes-Benz of Hagerstown. Kyle made the entire buying process easy and fun. He was organized, professional and friendly. I couldn't be happier and Mercedes-Benz of Hagerstown. Kyle made the entire buying process easy and fun. He was organized, professional and friendly. I couldn't be happier and highly recommend this dealer, and Kyle as a salesperson. More

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Barry and the team at Younger were great to work with. My wife loves her new car! My wife loves her new car! More

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