Very friendly, helpful, and informative team! So happy to be back in a Mercedes! Very quick process, the dealership itself is beautiful! Made my life easier that the facility had a play area for my son.
We just leased our fifth Mercedes from Mercedes Benz of Hagerstown, and we could not be more pleased. Each time we have dealt with Barry London because he goes out of his way to make sure we get exactly the car that we want. Barry calls a few times before delivery just to update us and then calls after delivery to make sure we are satisfied and to ask if we have any questions about the car. His attitude toward the customer is shared by Tony Mills in the finance department and the people in the service department that we have dealt with over the years. We will be coming back in November to get our sixth Mercedes for my wife. That should tell you all you need to know about this fine dealership.
"Personalized shopping experience"
Having purchased two cars from Barry before, we knew we would get a fair price and a seamless transition to a new vehicle. Barry took care of all the details and made the experience easy for us.
One gets spoiled buying a car from such nice, honest gentlemen! I wouldn't buy a car anywhere else.
"An honest professional sales man."
I bought a car from Mercedes Benz of Hagerstown a few days ago, specifically from Barry London, he made the process a seamless and pleasant operation. I was in and out of there in an hour and a half tops. My first contact with Barry was by way of email, text, and telephone, during this process which lasted a few days we came to an agreement on price and a number of other things. When we met for the first time, on the day of purchase, I found Barry to be honest, straight forward, friendly in a low key sort of way, at the same time he was professional and very knowledgeable about the product he was selling, Mercedes. He never attempt to renegotiate the deal we had agreed to, nor attempted to sell add ons. I was tremendously impressed a week later when Barry called to find out how the car was doing, and to offer himself as a source of information about the car systems if ever I need to know. This is so far is my only interaction with this dealership, but if Barry is the caliber of people working there I would have no hesitation recommending this dealership.
This is the second vehicle that I have purchased here. Good experience both times. My first purchase was 5 years ago and have returned regularly to the service department where they know me by name because they are that good.
"Great Service, including after the sale!"
This is THE place to buy a Mercedes Benz. A wide arrray of cars to satisfy every Mercedes Benz shopper is available from sparkling new to Program Cars with low mileage.
"Loved the entire experience"
Barry is awesome, friendly, helpful and patient. He keep in touch and ensured that I was a part of each step in getting my car to me.
"Barry is the man!"
Barry London and his minister of finance Tony were excellent to work with. They were both very direct and transparent throughout the entire process. I couldn’t recommend buying from them more!
"Another Great Outcome!"
Hats off to Barry London, Mike Lavrenchik, and Tony Mills for handling the execution of a car lease with unexpected twists and turns through no fault of the dealership. The whole team works in due diligence to keep customer satisfaction a number one priority. I now enjoy driving a beautiful 2019 E450 4matic--the perfect combination of luxury and sport.
I have purchased and serviced an MB through this dealership for over 20 years. The service team is always at its best with Marty Gillions at the helm; and, I always greatly appreciate the friendliness and customer care that Lisa and Elizabeth provide in the office.
It is so easy to give this dealership the highest recommendation.
- Mike & Tammy
Barry took the time to show us many cars and was very concerned with us buying the right car as opposed to selling us a car. The car is very nice at a great price point. Very Happy.