Basem Metwally | Page 9

While the car I came for wasn't available they worked with me to help find a van that would meet my needs. From the sales to the financing they did a great job with exceeding my needs with me to help find a van that would meet my needs. From the sales to the financing they did a great job with exceeding my needs More

by SHROCKTHEROCK1 Verified Customer Verified Customer

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The idea that your dealership forces you to use dealership financing is absurd. No drafts checks; simply shady. Lost my future business. I’ll buy a Honda from somewhere else. dealership financing is absurd. No drafts checks; simply shady. Lost my future business. I’ll buy a Honda from somewhere else. More

by Dvelez96 Verified Customer Verified Customer

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I got a great price on my used HR-V, but the dealer installed window tint and nitrogen for 699.95 was a little too much. installed window tint and nitrogen for 699.95 was a little too much. More

by Vicki Verified Customer Verified Customer

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Our sales person was excellent. We came pre-approved. Our credit was still pulled through multiple lenders. We were upfront about trying to buy house. Were told they still had to pull it. So now we've had a credit was still pulled through multiple lenders. We were upfront about trying to buy house. Were told they still had to pull it. So now we've had a huge decrease to our credit holding up our house buying. Then when I asked why it was run through multiple lenders as I'm getting credit inquiry notices on my monitoring services I was told it is a pass through system. Unfortunately we had no choice but to purchase new vehicle since my husband's was totaled. Not thrilled! Should be what's best for customer not the dealership. When I walk in with pre-approval my credit should not have been pulled again. I was pleased with the process until this point. It makes you appear like you're doing shady business. Not good business. More

by Andrea Torres Verified Customer Verified Customer

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Honda Fort Myers is the best! Dan Mcclean and Maria were amazing in helping me finance and purchase my leased vehicle! Thank to all for help. amazing in helping me finance and purchase my leased vehicle! Thank to all for help. More

by Jtuttleinc Verified Customer Verified Customer

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Nothing went as planned. I wish I didn’t make this purchase. Car has more miles on it than it should have. Whole buying it mobile experience sucked. Never again. purchase. Car has more miles on it than it should have. Whole buying it mobile experience sucked. Never again. More

by RUSMAR10 Verified Customer Verified Customer

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Salesman (Basem) was very friendly and helpful, he was very Knowledgeable about the CRV vehicle we bought. After we bought the vehicle and we’re ready to leave we only got one key fob. It was really disap very Knowledgeable about the CRV vehicle we bought. After we bought the vehicle and we’re ready to leave we only got one key fob. It was really disappointing that we were never told we would only get one a stead of two. More

by lh1668 Verified Customer Verified Customer

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Not very straightforward dealership and very casual regarding the treatment of customers, at least this customer. We were treated from the very beginning, even as cash customers, with a "take it or lea regarding the treatment of customers, at least this customer. We were treated from the very beginning, even as cash customers, with a "take it or leave it" attitude which was very disappointing. Additionally, the car that we ended up purchasing has a VIN number that belongs to the Puerto Rico market, not the USA market, but we were not told about it upfront. We ended up finding out going to a KIA dealership and calling KIA Motors of Puerto Rico, the KIA distributor in Puerto Rico, to obtain additional information as KIA USA could not as they don't the VIN number in their system. So, long story short, if the car needs warranty work, it will be a hassle as any KIA USA service shop will need to contact KIA Puerto Rico. We should have been told about this upfront. According to the General Sales Manager, when we brought this issue to his attention, he indicated that they didn't check the VIN number as it was a trade in vehicle. He offered to exchange the vehicle to another Kia Niro or to refund us the monies paid. The first option was not acceptable as the available vehicle had more signs of wear and tear as it was a former rental vehicle. The second was also not an option because our daughter was already in love with the car, a gift for her, and she didn't want to start from the beginning again. Buyer beware!! More

by FCNC.ESTEVEZ Verified Customer Verified Customer

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I trusted this dealership because it is a well known dealership. Sadly, they were out to scam me from the start. They acted shady during the entire process added, being vague about many details (I'msure dealership. Sadly, they were out to scam me from the start. They acted shady during the entire process added, being vague about many details (I'msure to confuse and throw me off), gave me horrible advice that would only benefit them, AND added over $5000 of extra charges on my purchase without my knowledge and permission. I'm shocked that dealerships are able to do things like this. Especially when I was very upfront about what I want, my expectations and goals...and especially my financial status. They had several staff members speak with me during the process.. I can't remember all of their names. Looking back it was a strategy to see who can gain my trust because I started noticing the intensity of their shadiness and started to call them out on it. I will NEVER recommend this place to anyone I know. EVER. More

by JULIAPEREZTERENNA Verified Customer Verified Customer

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Everyone treated us as if we were special. Maria worked at getting us in the car we wanted. Steve and Mike made the financing happen even though we started out over $100 over our budget. You put my wife in at getting us in the car we wanted. Steve and Mike made the financing happen even though we started out over $100 over our budget. You put my wife in the car of her dreams in honor of her father. Thank you so much. The only thing was we were there for 5.5 hrs. More

by JIMBO57B Verified Customer Verified Customer

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