Bashkim Bajraktari | Page 4

They answered all my questions regarding the problems with my car and ordered all parts needed right away and booked me an appointment for the next day!Very professional! with my car and ordered all parts needed right away and booked me an appointment for the next day!Very professional! More

by Vsterjanaj Verified Customer Verified Customer

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Jessica was great when we spoke to her about purchasing a new car. She arranged for us to meet with the Inventory manager who had a car that was very close to what we were looking for. We purchased the car new car. She arranged for us to meet with the Inventory manager who had a car that was very close to what we were looking for. We purchased the car on the spot. We plan to pick it up next Wednesday. More

by JIM_SABER Verified Customer Verified Customer

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Quick response to my arrival…Marcos patiently responded to my detailed request for service…useful information about expected charges for service including my mention of “a rattle under the vehicle”…..waiti to my detailed request for service…useful information about expected charges for service including my mention of “a rattle under the vehicle”…..waiting area was crowded (about 10 people), but still comfortable including “coupon” for cafe use…enjoyable cafe choices…Hourly rate seemed high but expected…Feedback about tech.’s work on my car, the inability to replicate “the rattle”, and recommendations for future tire purchase seemed thorough. It was a “rapid-fire presentation re: the bill so I had to slow Marcos down but I appreciate also the volume of work and calls in this dealership. I spent 3.5 hours there. The charge was near $500…I don’t want to think about the charge when I have to take care of a car problem. It has been rewarding to get good warranty service in the past and I expect to do some price comparisons in the future. I will recommend Westboro, however, for sales and service . More

by JANET_PROCTOR Verified Customer Verified Customer

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Good experience with all parties I dealt with at Westboro Toyota. BB and the rest of the folks were helpful, knowledgeable, and easy to deal with during the sales and purchase of my new vehicle. Toyota. BB and the rest of the folks were helpful, knowledgeable, and easy to deal with during the sales and purchase of my new vehicle. More

by stbnbb Verified Customer Verified Customer

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Worst experience I ever had buying a car. B Bajraktari, the salesman was unprofessional. I'm also still waiting for a call back from sales manager JD Janes which I called him several times B B Bajraktari, the salesman was unprofessional. I'm also still waiting for a call back from sales manager JD Janes which I called him several times Business Manager F Bixho was great helped more than the other two Would not recommend this dealership to anyone More

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Dealt with BB as a salesman very nice man and knowledgeable. Second time dealing with Westborough Toyota very nice people knowledgeable. Second time dealing with Westborough Toyota very nice people More

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There was a guy who had the name BB Bashkim Bhajraktari. I had price quote from another dealer and this guy gave me a quote which was higher than the other dealer. I asked him if he can go lesser than what I had price quote from another dealer and this guy gave me a quote which was higher than the other dealer. I asked him if he can go lesser than what I had and he told he can’t so I left. He comes back to my car and tells me that “hey let me see how you get the car you want from the other dealer” - so unprofessional. As a customer I have every right to leave the show room and as a sales guy he has every right to not give me a deal but telling me I can never get the car I need from the other dealer was cheap. Learn to respect your customers first and learn how to talk. I will never go back or recommend others to visit this showroom. More

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Excellent experience! I was tended to, my kids were tended to - BB made us feel like family. The best car buying experience I’ve ever had! We were treated with dignity and I was tended to, my kids were tended to - BB made us feel like family. The best car buying experience I’ve ever had! We were treated with dignity and respect. I never felt pressured or rushed. I would definitely recommend Westboro Toyota. More

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Lipstick on pig, but still a car dealership Bait and switch: After asking for the woman (Kim) who I had been dealing with via emails and indicated I will deal with when I arrived I was met by a Bait and switch: After asking for the woman (Kim) who I had been dealing with via emails and indicated I will deal with when I arrived I was met by a salesman who said he’d be helping instead (BB). He semi-explains this is the way they do it. Demanding: Taking my personal information before test drive he says we “need your cell number.” No you don’t, you would like my cell phone number. Deceptive: Get in car for test drive. On the front seat is a laminated price chart. It was as if I were in a furniture store. On top of the price chart and in bold is the Kelly Blue Book price, darker and smaller in the middle, the cash price (which was 750 more than advertised price) at the bottom, bold and bigger is the advertised price. BB asks will you be financing (a question all dealers want to know) because if not the higher middle price is the cash price. I didn’t see this anywhere on their site? I ask him to take a look at my trade-in and give him the keys while I test drive the car. I hate doing this knowing getting them back is always an issue. Indifferent and controlling: Returning to dealer BB asks did I like the car. I say it’s ok. Without further dialogue he gets up and states you’re financing 4-5 years. I say probably 3 but I’m not sure I even like the car. He says I’ll go run some numbers and abruptly leaves, completely indifferent to any conversation regarding my thoughts on the car. Then, what I could have been done online taking 15 seconds, instead 15 minutes later BB comes back with high numbers. (He also doesn’t have my keys which means I’ll have to have him “check with his sales manager” to get them back and then have the sales manager try to work me over as part of the hard sell.) “Right Price”= we’ll haggle over everything else: My trade is listed at 1500. Three days before was offered 3500. from different dealer. I point this out. Instantly 1. He rudely questions this. 2. Starts offering to negotiate the trade. I thought this was a “Right price policy”. In the background I here a couple negotiating the financing rates with the famous I’ll go check with my sales manager line. Not having my keys I know I’ll need to go through this as well. Wasting time: I give up and tell BB I need my keys to leave. A minute later the sales manager comes over and put’s my keys out of polite reach. Asking me about the car and my preferences he begins to surf the website looking for alternative. Does he think I haven’t done this yet, since I originally found the car online? Finally he accepts I’m not interested in the car or waiting while he surfs the web. Starts to say goodbye and still doesn’t give me my keys. I have to rudely reach between him and his computer to get my keys. Ridiculous. This past July I purchased a Scion from a Toyota Dealer on Route 119. It was a much, much, much better experience. Westborough Toyota is as old school, pressure tactics as any dealer I’ve recently been to. More

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Awesome service from top to bottom We were contacted by many car salesmen throughout the search for my sister's Lexus RX 350. Our search ended when we met Bashkim "BB" and Minh Dang. B We were contacted by many car salesmen throughout the search for my sister's Lexus RX 350. Our search ended when we met Bashkim "BB" and Minh Dang. BB was our initial contact and we connected immediately, he cane across very genuine, honest and ready to help. Minh was our salesman, he was great and tentative. The whole process from the test drive to picking up the keys was smooth and he made it so easy for us!! We will definitely be back!! More

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