Jess Wolford

Anthony was great at first but ultimately was not honest. He was not forthcoming about the vehicle history until the very end. He promised the car would be detailed before pick up and it wasn’t. The same He was not forthcoming about the vehicle history until the very end. He promised the car would be detailed before pick up and it wasn’t. The same grease was on the window when we picked it up as when we drove it obstructing our vision. He went and cleaned it off but it was still there. He did not disclose that there was only 1 key for the vehicle until after we purchased it. He did not tell us my daughter would have to come back from college to have it inspected a week later. He told me we could have the loan in only my husband’s name but that isn’t what happened. They ran my credit too and I’m on the loan even though I didn’t want to be. He doesn’t respond to calls, voicemails, or texts. As soon as you have signed the papers forget it. He will turn on you. I came back to the dealer to discuss the issue with the inspection and he flipped out on me and walked away. When I spoke to a “sales manager” nothing was done. I asked to speak to the owners and left a message, both in person and a couple days later over the phone and no one contacted me. I’m very disappointed at the rudeness displayed by Anthony, the deceit that I had to encounter, and the lack of response from multiple sales managers at this location, including Bryan, Jessica, and Tony. My daughter was along for the process, and was hoping to learn about buying a car. She learned about the unsavory nature of car salesman and noticed all the little white lies that were told along the way. This dealership should be ashamed of themselves and the owners should step up and contact me and make this situation right. The lack of response and communication is highly disappointing. The dishonesty displayed at this dealership is appalling. More

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I had a wonderful experience with Anthony, he explained everything with patience and made entire process smooth and easy for me as a first time buyer. The other employees were pleasant to work with and mad everything with patience and made entire process smooth and easy for me as a first time buyer. The other employees were pleasant to work with and made my experience great overall. More

by Shalinlakhani Verified Customer Verified Customer

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Great service! Purchasing experience was really good. Anthony and Bibi were the best! Overall a great experience. Purchasing experience was really good. Anthony and Bibi were the best! Overall a great experience. More

by Rmvarella Verified Customer Verified Customer

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Very good place to buy and service your vehicle. I definitely recommend Westboro Toyota. 5 star experience! I definitely recommend Westboro Toyota. 5 star experience! More

by Leo.3000 Verified Customer Verified Customer

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Place was relatively clean and people were polite. O really appreciated Leo. He’s great! O really appreciated Leo. He’s great! More

by THIAGO134 Verified Customer Verified Customer

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All is well. Thanks a lot Mason and Westborough Toyota Company.All is well l. Thanks a lot Mason and Westborough Toyota Company.All is well l. More

by nwsahil Verified Customer Verified Customer

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They were very helpful. I had an unexpected emergency recall. I am driving to NC next week was glad they could get me in so quickly. I’ve gone there for the past three years I had an unexpected emergency recall. I am driving to NC next week was glad they could get me in so quickly. I’ve gone there for the past three years. They also checked everything out. More

by MARYJOJONES46 Verified Customer Verified Customer

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Anthony was amazing and so was Jessica my financial advisor. Anthony went above and beyond. advisor. Anthony went above and beyond. More

by jgill1989 Verified Customer Verified Customer

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During the installation of some additional options (e. g., door sill protectors), they damaged our brand new Sienna, creating a gouge in the body and paint. They promised to return it to new car shape ("as g., door sill protectors), they damaged our brand new Sienna, creating a gouge in the body and paint. They promised to return it to new car shape ("as if it never happened") but botched the job and created clearly visible body paint work with poorly blended boundaries, paint that blogged together, and an area that was much larger than necessary. After repeated attempts to resolve the situation amicably with fair compensation for a new car now that has noticeable body work, which lowers the value of the car materially, the manager (Tony) and the sales team (Leo and Jess) all stopped responding to me or picking up my calls. This has been a totally unacceptable experience. More

by BW Verified Customer Verified Customer

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Anthony was exceptional great and went above and beyond. His customer service was extremely good. He took care of us and made sure we were satisfied and got what we needed. His customer service was extremely good. He took care of us and made sure we were satisfied and got what we needed. More

by Mavis.Ofori1979 Verified Customer Verified Customer

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