Basil Rabie

It was good experience .Thank you very much for your help . Special Thank you to Basil and Jessica excellent and professional service.Customer lounge was nice and clean.

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"They were very friendly and professional. And they..."

- Mandyg Verified Customer

They were very friendly and professional. And they finished the job in a timely manner. I would definitely come back again and recommend it to all my friends.

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Excellent customer service & sales information from the whole team- Shermica, Basil were very knowlegeable and warm. The gentleman who assisted with the aggreement signing provided detailed tips and advice.

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"Shermica and Basil were the absolute best. From making..."

- CHRISFINLEY5 Verified Customer

Shermica and Basil were the absolute best. From making sure I got the best rate to exceptional customer service. I have a Highlander, my father has a highlander and I just got a Rav 4 for my wife. The customer service from you guys (Shermica and Basil in specific) is the reason I will continue us to come back. Chris Finley

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Great experience Basil is the best he helped us so much to make the best choice for our family. Very happy with the purchase will definitely be back again in the future.

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"Disappointing experience. I brought my 2019 Highlander in..."

- KEVINCAPONIGRO Verified Customer

Disappointing experience. I brought my 2019 Highlander in for service because something is rattling in roof area right behind the sunroof. The service advisor, Mr. Dixon was very nice and professional. He informed that it would take some time and that waiting wasn't advised which I appreciated. I took an Uber back home and went about my day. It was quickly 2:30 pm an I realized no one contacted me regarding the status of my vehicle so I called the service center. My advisor wasn't available so they/he had to call me back which he did about an hour later. He informed me that they weren't able to fix the problem because it would involve taking down the interior roof covering. It's a big undertaking and would take some time. It was Friday afternoon and I couldn't be without transportation for the weekend. Mr. Dixon suggested that I reschedule the appointment but to make sure a loaner was available when brought it in as it might take a few days. I thanked him for that andcalled another Uber to go back to the dealer. I now had two Uber charges and accomplished nothing. On December 14th I called back to reschedule. I informed the person in scheduling of what happened on the 4th and what Mr. Dixon advised. She said that she would look into when a loaner might be available and would call me back. I'm still waiting for her phone call. This is not cool at all. The most offensive thing you can do to someone is ignore them. It just let's them know that they don't really matter. I haven't been overwhelmed with this vehicle since the day I got it but keep attributing it to the fact that I went from a Lexus to a Toyota. Shame on me I guess. Now I'm being ignored. I know Covid has made life more challenging is so many ways. But not to the point where a new Toyota customer should be disregarded. I hope to hear from someone in the very near future with a time I can come in to get this horribly distracting noise resolved. I'm getting tempted to trade it in and buy a Hyundai. I hear their customer service is top notch. Feel free to call, text or email me. Thanks for sending me this review opportunity. Kevin Caponigro

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"I hate car dealerships and the process of leasing. I’ve..."

- GITTOGAB Verified Customer

I hate car dealerships and the process of leasing. I’ve also had terrible experiences with Toyota. On top of that, I’m a drama queen and a very difficult customer. The guys at Advantage such as Basil were very patient and professional with me, even when I cursed at them out of frustration. I really appreciate it.

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"Excellent customer service from start to finish..."

- KOOKAT29 Verified Customer

Excellent customer service from start to finish definitely took care of me. My family have been shopping here for a few years now would never think of going anywhere else.

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"Shermica - Basile and Frank were great, gave them both 5..."

- RROSEN144 Verified Customer

Shermica - Basile and Frank were great, gave them both 5 stars, but I especially want to thank you for really getting us the best deal and for your professional, friendly, and courteous manner. It was a pleasure to work with you and we'll see you again for the next car! Rochelle

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I found that Advantage Toyota is committed to excellent service and helpful in obtaining the best Financial Institution for your vehicle loan. Frank Pugliese and his work associate Basil Rabie were instrumental and worked diligently to get the vehicle my wife wanted. It was a week long process since my place of residence was more than 300 miles from Valley Stream, NY. The Certified Used vehicle was just below average price which was an incentive especially since many photos of the vehicle and description had made it worthwhile to consider. I am glad we did as the vehicle was in outstanding condition when it arrived by an Auto Transport Service. The Sales and Finance department worked as a team, all my questions were replied with satisfactory answers. I highly recommend Advantage Toyota Valley Stream, NY. I believe you will be happy to conduct business with them as their staff / employees are professional.

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