Beau Schwartz

If 0 stars could be given I would. The car buying process was okay - per se, however, that sales person is no longer working for the dealership. The real issues came when they gave us The car buying process was okay - per se, however, that sales person is no longer working for the dealership. The real issues came when they gave us the wrong title paperwork and information for a car we did NOT purchase. They recognized their mistake partially when I was called back to their office a week later for updated paperwork - but no updated title paperwork and we had already registered our vehicle and purchased plates. So 2 years later we are thinking about trading in the vehicle and we notice we do not have a title. I was also made aware that my plates were expired but I had received no paperwork from the DMV reminding of the need to renew. This was because they were not appropriately registered!!!!!! I brought it to the dealerships attention and was initially presented with meeting with AJ in finance. He completely disregarded our need for attention to this important issue and was too focused on his sale he was in the middle of and waiting on something - essentially telling us we would need to leave when he received whatever it was he was waiting on for the sale. He took the paperwork and said he would work on it and sent us on our way. At the beginning of April we got new paperwork together and signed to be sent off to the Department of Motor Vehicles. I heard back on May 27th that my title had arrived and we made plans for them to deliver my title that day to my house. I did not receive it and inquired a couple days later to which I was told that they actually had not received it. It was now June 17th and I contacted the DMV inquiring about my title to which I was told that the DMV mailed it on the 16th of May and Suntrup should have it by now. I messaged them inquiring about my title and was ignored. The next morning at 7am UPS rings my doorbell delivering my title. I continue to be ignored about plates and any compensation for this nightmare. I would have never purchased from here if I knew what a nightmare situation this would be. Oh, and don't even try to talk to anyone else at the dealership because they do not communicate and can't give you any answers if the main contact is not present. An absolute nightmare. I was going to trade my vehicle 6 months ago, but now, the miles and wear and tear are going to be too much thanks to this mishap from this dealership. If you look at the reviews carefully, you will see I am not the only person with a title issue!! Beware! More

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Zach is amazing and makes sure the deal goes down and this is my second Volkswagen and won't work with anyone else. this is my second Volkswagen and won't work with anyone else. More

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Suntrup is all about helping their potential customers. They generally care about giving you the best deal. I'd like to thank Tony Simmons and finance manager AJ They generally care about giving you the best deal. I'd like to thank Tony Simmons and finance manager AJ More

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another great experience buying the car ive been looking for! kai was awesome. i will be buying my next car from here too. for! kai was awesome. i will be buying my next car from here too. More

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The experience of selecting the right car was made easy by working with Blaze. I will definitely be a repeat customer and will contact Blaze the next time I purchase another car. Keep up the good work! T by working with Blaze. I will definitely be a repeat customer and will contact Blaze the next time I purchase another car. Keep up the good work! Thank you! More

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Every single employee that I came in contact with was extremely helpful and timely. As a woman car shopping, I get nervous that I'll be ripped off but they did a great job of explaining every part of the extremely helpful and timely. As a woman car shopping, I get nervous that I'll be ripped off but they did a great job of explaining every part of the process and walking me through costs and what was included. They answered all of my questions thoroughly and patiently and I'll definitely be returning next time I need a car. More

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Brandon Bolle made buying my 2024 Volkswagen Jetta a breeze I would recommend the dealership to anyone looking to buy a new vehicle. Brandon Bolle and Blaze are top-notch salesman. breeze I would recommend the dealership to anyone looking to buy a new vehicle. Brandon Bolle and Blaze are top-notch salesman. More

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I had an effortless experience. I would recommend AJ and Suntrup to others looking to purchase a vehicle. I would recommend AJ and Suntrup to others looking to purchase a vehicle. More

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I would strongly recommend Suntrup VW dealership to everyone. From the sales department Blaze was friendly and made certain I had all the information on what was going on. All of the sales team is grea everyone. From the sales department Blaze was friendly and made certain I had all the information on what was going on. All of the sales team is great. The management team from Beau and Ryan was great to talk with and they always are. The service department are all wonderful. More

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Everyone at Suntrup VW was so friendly and helpful. Blaze was so great to work with. He is so knowledgeable and made the whole process feel so easy and fun! I definitely recommend Blaze if you are thin Blaze was so great to work with. He is so knowledgeable and made the whole process feel so easy and fun! I definitely recommend Blaze if you are thinking about a new car! More

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