Bee Hernandez
Bee Hernandez at Five Star Chevrolet
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Bee Hernandez | Page 2

Cashier & Loaner Rep

Five Star Chevrolet

1700 S Interstate 35E
Carrollton, TX 75006

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rated
36 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

10 yrs

Languages Spoken

English English

Spanish Spanish

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rated

36 Reviews

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36 Reviews of Bee Hernandez

June 24, 2021

Dealership Rating
Employee Rating

Very quick repair. Employees were courteous, professional and friendly. The facility was very clean. Lobbies were clean and comfortable. All communications with George Miller were professional. More

by rellim1234567
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 24, 2021

Five Star Chevrolet responded

Thank you for rating your visit to Five Star Chevrolet. George and our service team remain available for your maintenance or repair concerns at 972-389-6700. Let us know when we can be of help again. Take Care, Ron Daly, Customer Relations Manager

Jun 24, 2021

Five Star Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

April 21, 2021

Dealership Rating
Employee Rating

Great service! Car was fixed in a timely manner and I was always kept up to date on what was going on. Best dealer in the area More

by Lunchlady50Beney
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Torres

Apr 22, 2021

Five Star Chevrolet responded

Lunchlady50Beney, Customer communication is key to helping them enjoy their vehicle. Any time you need our advice, please give us a call at 972-389-6700. We will look forward to seeing you again at Five Star Chevrolet. Thank you, Joe Marchbanks, Service Director

Apr 22, 2021

Five Star Chevrolet responded

Hi, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

April 13, 2021

Dealership Rating
Employee Rating

I have been coming here for years and I always get great service in a timely manner! Thank you to my service advisor Amanda who has been helping me since 2005 with all my vehicles! More

by Rasha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto , Thank you to my mechanic as well!

Apr 14, 2021

Five Star Chevrolet responded

Rasha, Your loyalty to Five Star Chevrolet is truly appreciated. Our service team welcomes all of your care questions at 972-389-6700. Let us know how we can help you. Thank you, Joe Marchbanks, Service Director

Apr 14, 2021

Five Star Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sam Pack'S Five Star Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!

February 04, 2021

Dealership Rating
Employee Rating

These people listen and find the problem and deal with it. Your team is totally awesome. The trani guy found the problem with his old school knowledge and corrected the problem. I have a couple of other i More

by Jan morris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto, Rosa Lerma , Ryan Knowles, Humberto Luna, Jeff Mauldin, Karina Najera, Jonathan Torres, Jeff moore

Feb 05, 2021

Five Star Chevrolet responded

Jan, Thank you for acknowledging so many of the staff at Five Star Chevrolet. We strive for complete customer satisfaction. Between visits, do not hesitate to contact us at 972-389-6700 when you have questions. We are here to serve. Stay safe and please stay in touch. Take Care, Joe Marchbanks, Service Director

January 06, 2021

Dealership Rating
Employee Rating

Thank you for installing the tool box on my recently purchased 2021 Silverado. You guys did a fantastic job and I will definitely refer others your way. Thanks, Randy Fly More

by Dandyran39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto, Rosa Lerma , Ryan Knowles, Humberto Luna, Jeff Mauldin, Karina Najera, Jonathan Torres

Jan 07, 2021

Five Star Chevrolet responded

Randy, Thank you so much for your awesome review for our staff at Five Star Chevrolet. We appreciate your time and the extra effort it takes to provide feedback. We feel it’s important for our customers to have a positive experience at each visit and we look forward to helping you fully enjoy your new Silverado. Call us again at 972-389-6700. Thanks again, Joe Marchbanks, Service Director

December 19, 2020

Dealership Rating
Employee Rating

Service was amazing . They were helpful and knowledgeable. I will definitely go back for future service. Really was five star service and I recommend you use them More

by ericg626
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto , Jeff Mauldin

Dec 20, 2020

Five Star Chevrolet responded

Ericg626, Everyone at Five Star Chevrolet thanks you for recognizing our service team. We believe communication is important to help our customers enjoy a comfortable ride. Please do not hesitate to call us again at 972-389-6700. We want to help you in any way we can. Thank you, Joe Marchbanks, Service Director

September 03, 2020

Dealership Rating
Employee Rating

I was greeted warmly and taken care of well, though did not catch the service fellows name who did so. I would also like to compliment the 'paint guy' who polished out a light scrape on the body. An excel More

by Lansef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Humberto Luna

Sep 04, 2020

Five Star Chevrolet responded

Thank you, Lansef, for choosing Five Star Chevrolet for your service needs. Bee, Humberto, and I want to hear from you at 972-389-6700 when you have future care concerns. Helping you feel comfortable on the roads is the goal. Please stay in touch. Best Regards, Joe Marchbanks, Service Director

August 14, 2020

Dealership Rating
Employee Rating

Svc rep EXCELLANT!Svc rep EXCELLANT!Svc rep Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EXCELLANT! Svc rep EX More

by Obobob
Recommend Dealer
Yes

Other Employees Tagged: Rosa Lerma

Aug 15, 2020

Five Star Chevrolet responded

Thank you, thank you, Obobob! The service staff at Five Star Chevrolet want to keep you comfortable during your drive time by sharing our vehicle care advice. Please stay in touch with Bee, Rosa, or me at 972-389-6700. You are a VIP and we are here to serve. Best Regards, Joe Marchbanks, Service Director

July 24, 2020

Dealership Rating
Employee Rating

Five Star Chevrolet is the greatest dealership. From sales to service you cannot beat Five Star! Always exceptional service, employees and the facility is so beautiful! More

by PJY
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto

Jul 25, 2020

Five Star Chevrolet responded

PJY, We are excited to call you our loyal customer at Five Star Chevrolet. Serving you with proper customer and vehicle care is our #1 goal. Please stay in touch with our service team at 972-389-6700. We are always happy to hear from you. Thank you, Joe Marchbanks, Service Director

July 22, 2020

Dealership Rating
Employee Rating

Could not have asked for better service beginning to end. Everyone made sure to go out of their way to insure we were completely taken care of. More

by Bstewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Agosto, Alan Brown , Humberto Luna

Jul 23, 2020

Five Star Chevrolet responded

Thank you for choosing the service center at Five Star Chevrolet, Bstewart! Keeping you safe and comfortable during your drive time is a necessity and we are happy to help. We look forward to answering any additional care concerns at 972-389-6700. Please stay safe and in touch. Take Care, Joe Marchbanks, Service Director

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