Ben Boyd | Page 2

Went in for a pre owned vehicle that was listed for $23,458. After enjoying the test drive and sitting down to talk about numbers I was blind sided with an out the door price of $31k after the dealers $23,458. After enjoying the test drive and sitting down to talk about numbers I was blind sided with an out the door price of $31k after the dealership adds in all these hidden fees that aren't actually for anything. Terrible experience. It's apparent that the staff here is composed of liars and thiefs. Buyers beware. More

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Thank you very much! Very professional team and service advisor, parts and sales as well Very professional team and service advisor, parts and sales as well More

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Ben was the manager who “came to my rescue” after an absolutely horrible experience in finance. While we received an apology and handshake for the disrespectful encounter with one of the other finance w absolutely horrible experience in finance. While we received an apology and handshake for the disrespectful encounter with one of the other finance workers, Ben did nothing verbally to smooth the situation over. I was interrupted multiple times during my explanation of the issue and was told it all was surely a misunderstanding. There was absolutely no validation of the horrid experience I had, and his after-the-fact apologies were insincere at best. Absolutely loved my time at Toyota with our salesman, but the finance department is an absolute nightmare. More

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Always been honest and forthcoming has not tried to over sell but they do make you aware of all services, like any business does sell but they do make you aware of all services, like any business does More

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The after sales experience is not professional at all. No one wants to attend to you or give you the correct information. Am disappointed on how they described my issue and the inappropriate words used. O No one wants to attend to you or give you the correct information. Am disappointed on how they described my issue and the inappropriate words used. Only interested in selling after that carry your own cross More

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Lee Schuster is the main reason I continue to use the Toyota of Richardson dealership. Toyota of Richardson dealership. More

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Bait and switch dealership. One price was advertised and presented in sales and financing, another price $10K higher was actually placed on my contract. I tried to work with D One price was advertised and presented in sales and financing, another price $10K higher was actually placed on my contract. I tried to work with Derrell Pinnock to resolve this, however on multiple occasions he promised follow ups and failed to follow up. He dodged my calls until I contacted the GM of the dealership, and only after this contact did he respond to me. He actually told me I was charged $4,000 for floor mats and keys. Ridiculous scam dealership and dishonest team. Look elsewhere, anywhere. Can't be worse than this dealership. More

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Amazing job! Very helpful and makes you feel very welcomed. I’m glad he was the one helping me today. Very helpful and makes you feel very welcomed. I’m glad he was the one helping me today. More

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I would like to say from the very beginning I experienced dealing with my sale person always answered and returned my calls made me feel confidents on purchasing my vehicle so far from home great job Robert! dealing with my sale person always answered and returned my calls made me feel confidents on purchasing my vehicle so far from home great job Robert!! Thanks Ced More

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I had a great experience at Toyota Richardson working with Jon Patterson and the finance team. I felt they truly cared about the safety of my family and understood the importance of staying within my bud with Jon Patterson and the finance team. I felt they truly cared about the safety of my family and understood the importance of staying within my budget. It’s hard to find good people to trust when looking for a new or used vehicle but I felt that Jon’s honesty and professionalism was unmatched! I won’t buy from anywhere else moving forward. Thanks Toyota of Richardson for setting the bar so high and working hard to make my car buying experience so easy. More

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