Ben Buchanan
Ben Buchanan at Wayne Akers Ford

Ben Buchanan | Page 65

Service Advisor

Wayne Akers Ford

2010 10th Avenue North
Lake Worth, FL 33461

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4.7
691 Reviews
4.7

691 Reviews

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691 Reviews of Ben Buchanan

February 08, 2022

Dealership Rating
Employee Rating

Always completely satisfied with the service department. Both David Benjamin and Yvonne Felix do an excellent job fulfilling my service needs. The porter in the service drive and the cashier always have a p More

by rubycorvet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Yovonne Felix

Feb 09, 2022

Wayne Akers Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 07, 2022

Dealership Rating
Employee Rating

Great customer service. They were accurate with the time frame that they gave me. Job well done More

by Jd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2022

Wayne Akers Ford responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 07, 2022

Dealership Rating
Employee Rating

Paid $850 for nothing, tech worthless, had to fix transmission at mom and pop shop, he told me transmission problems cant be found by a diagnostic tool he drove it around and said there is nothing wr More

by Hysakb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 07, 2022

Wayne Akers Ford responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (Hysakb). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

February 05, 2022

Dealership Rating
Employee Rating

The Service Representative Ben and crew works well with clients to make sure needs are met. Thanks More

by SUNBECKER
Recommend Dealer
Yes
Feb 07, 2022

Wayne Akers Ford responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

February 05, 2022

Dealership Rating
Employee Rating

I told them I had a problem with my car supposedly they fixed and when I came back to pick up the car it was the samething with the car car was ever worse More

by Cesar2ff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Josue Galindo

Feb 05, 2022

Wayne Akers Ford responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (Cesar2ff). To help our leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.

February 05, 2022

Dealership Rating
Employee Rating

Great service dept, and Ben Buchanan is the best. Very friendly and helpful cashier, she found my points to apply to my invoice. I have been bringing my card here for years. More

by MAGELLAN75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 05, 2022

Wayne Akers Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

February 04, 2022

Dealership Rating
Employee Rating

They went above and beyond for me but I hate when you They went above and beyond for me but I hate when you make me right reviews I don’t have time for this bull crap just let me give the people five s More

by NAIRBMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2022

Wayne Akers Ford responded

Thank you! The feedback from the experience that you provide is invaluable to us as an organization. It acts as a gauge to determine if the core values we instill in our staff translate to the customer. We understand that it may at times be tedious but your contribution is more important than you can imagine. Thank you again for your time and it will be our pleasure to serve you again in the future!

February 04, 2022

Dealership Rating
Employee Rating

Excellent service overall. Fast, attentive, clean. It is hard to feel safe in a pandemic when servicing your car, but this dealer did a great job making you feel safe More

by MARIOQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 04, 2022

Wayne Akers Ford responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 01, 2022

Dealership Rating
Employee Rating

I had bought my Merc. Milan in for a brake recall, & they informed me of another recall that I was unaware of They fixed both. More

by EJDANIEL73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2022

Wayne Akers Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 31, 2022

Dealership Rating
Employee Rating

Extremely friendly, proficient & professional. JR was amazing & did not push at all just to make a sale. I am extremely happy w/my new purchase…. More

by REMMEN1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: James Pierre , Lauren in finance 5 stars

Feb 01, 2022

Wayne Akers Ford responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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