Always completely satisfied with the service department.
Both David Benjamin and Yvonne Felix do an excellent job fulfilling my service needs. The porter in the service drive and the cashier always have a p
Both David Benjamin and Yvonne Felix do an excellent job fulfilling my service needs. The porter in the service drive and the cashier always have a positive attitude in making sure the customer feels welcomed.
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by rubycorvet
Verified Customer
Verified Customer
Feb 09, 2022 -
Wayne Akers Ford responded
Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!
Great customer service. They were accurate with the time
frame that they gave me. Job well done
frame that they gave me. Job well done
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by Jd
Verified Customer
Verified Customer
Feb 07, 2022 -
Wayne Akers Ford responded
Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Paid $850 for nothing, tech worthless, had to fix
transmission at mom and pop shop, he told me transmission problems cant be found by a diagnostic tool he drove it around and said there is nothing wr
transmission at mom and pop shop, he told me transmission problems cant be found by a diagnostic tool he drove it around and said there is nothing wrong with it, not again at wayne akers ford i was no longer important as soon as sales agent founded out i had no warranty, went to fix transmission, lift gate inoperative Windows and tpms light only Windows was fixed and I left with additional problems namely inoperative sun roof and 120 volts socket out of order, they clamed they fixed it when I brought it back but it it is still not working but I am not going back there, I had to buy my own tpms tool to fix the dashboard light
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by Hysakb
Verified Customer
Verified Customer
Feb 07, 2022 -
Wayne Akers Ford responded
Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (Hysakb). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.
The Service Representative Ben and crew works well with
clients to make sure needs are met. Thanks
clients to make sure needs are met. Thanks
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by SUNBECKER
Verified Customer
Verified Customer
Feb 07, 2022 -
Wayne Akers Ford responded
Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!
I told them I had a problem with my car supposedly they
fixed and when I came back to pick up the car it was the samething with the car car was ever worse
fixed and when I came back to pick up the car it was the samething with the car car was ever worse
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by Cesar2ff
Verified Customer
Verified Customer
Other Employees Tagged:
Josue Galindo
Feb 05, 2022 -
Wayne Akers Ford responded
Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (Cesar2ff). To help our leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@wayneakers.com or responding directly to this review. Hope to hear back from you soon.
Great service dept, and Ben Buchanan is the best. Very
friendly and helpful cashier, she found my points to apply to my invoice. I have been bringing my card here for years.
friendly and helpful cashier, she found my points to apply to my invoice. I have been bringing my card here for years.
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by MAGELLAN75
Verified Customer
Verified Customer
Feb 05, 2022 -
Wayne Akers Ford responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!
They went above and beyond for me but I hate when you
They went above and beyond for me
but I hate when you make me right reviews I don’t have time for this bull crap just let me give the people five s
They went above and beyond for me
but I hate when you make me right reviews I don’t have time for this bull crap just let me give the people five stars that deserve five stars and the ones that don’t don’t
Why are
making my life more difficult not more simple
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by NAIRBMARTIN
Verified Customer
Verified Customer
Feb 04, 2022 -
Wayne Akers Ford responded
Thank you! The feedback from the experience that you provide is invaluable to us as an organization. It acts as a gauge to determine if the core values we instill in our staff translate to the customer. We understand that it may at times be tedious but your contribution is more important than you can imagine. Thank you again for your time and it will be our pleasure to serve you again in the future!
Excellent service overall. Fast, attentive, clean. It is
hard to feel safe in a pandemic when servicing your car, but this dealer did a great job making you feel safe
hard to feel safe in a pandemic when servicing your car, but this dealer did a great job making you feel safe
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by MARIOQ
Verified Customer
Verified Customer
Feb 04, 2022 -
Wayne Akers Ford responded
Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
I had bought my Merc. Milan in for a brake recall, & they
informed me of another recall that I was unaware of
They fixed both.
informed me of another recall that I was unaware of
They fixed both.
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by EJDANIEL73
Verified Customer
Verified Customer
Feb 02, 2022 -
Wayne Akers Ford responded
Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!
Extremely friendly, proficient & professional. JR was
amazing & did not push at all just to make a sale. I am extremely happy w/my new purchase….
amazing & did not push at all just to make a sale. I am extremely happy w/my new purchase….
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by REMMEN1969
Verified Customer
Verified Customer
Other Employees Tagged:
James Pierre
, Lauren in finance 5 stars
Feb 01, 2022 -
Wayne Akers Ford responded
How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!