Ben Howe

I wanted to start out with saying this is one of the worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking i worst service providers ever. I had a new engine installed 2.25 years ago, then something happened to the engine I brought it back to them thinking it was covered. The engine is supposed to be covered by Fords 36 month warranty. I was informed that I had to pay $3900.00 to tear down the engine (plus the same amount to put it back together). After bringing it back several times plus having their shop foreman hear the issues they still refused to cover the cost for the warranty. Then I had their mech (Joe) listen to it saying yes I hear it plus the service manager. Then when I called to complain the general manager had the service advisor (Ben)-mech (Joe) & service manager all had sudden amnesia. I thought that paying almost double the price ($13,000.00) would be a better warranty. "They are nothing better than a scam". I now have it at another Ford dealership. Be very careful ask many more question even on the new vehicles. "Get it in writing" December 16 2025 response This is a great response, but clearly the other dealership has heard the same sound then acted quickly to get this fixed or replaced. The mech their heard the same sound your Mech Joe & service manager heard. Why throw me under the bus. The GM was also so disrespectful. The employees were so dishonest! I've had this there several times & then not take ownership of the clear warranty. To update this review: (10-23-2025) I found the dealership in Ankeny Dewey Ford there shop foreman heard the issues. Derrick took control gave me no problem new exactly what to expect didn't give me any xx about it. They told me that it was under warranty found the one of the cylinders was bad with a bad lifter. Dewey (Derrick) reported to Ford they replaced the engine at no cost to me. Charles Gabus you sell noting but false promises plus complete lies. Charles Gabus is nothing but a snakes oil sales!!!!!!!!!!!!!. More

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Great experience! Ben & Troy were fantastic! Innfelt cared about and very well taken care of Ben & Troy were fantastic! Innfelt cared about and very well taken care of More

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I think it is efficient and clean and employees are courteous and take time to listen to your concerns courteous and take time to listen to your concerns More

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Have had great service and support for my two Ford hybrid Fusions. Friendly staff over past 16 years. Fusions. Friendly staff over past 16 years. More

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Always excellent service and clean facility. We feel like friends not just customers. We’ll be back!! We feel like friends not just customers. We’ll be back!! More

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Very helpful! Kind workers and great at corresponding with those of us you deal with. I greatly appreciate your expertise. Kind workers and great at corresponding with those of us you deal with. I greatly appreciate your expertise. More

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Excellent service ! Very pleased with Charles Gabus Ford.... 6 new vehicles purchased in last 25 years.. Very pleased with Charles Gabus Ford.... 6 new vehicles purchased in last 25 years.. More

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Very professional and prompt. Service kept me informed about the progress and the needed work Service kept me informed about the progress and the needed work More

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Very efficient service, in and out quickly. Knowledgable staff. Payment method needs to be updated (no tap option). Knowledgable staff. Payment method needs to be updated (no tap option). More

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I’ve always had good experiences at Charles Gabus. I’m on the 5th car that we bought new from them. The service staff is always friendly and informative. I’m on the 5th car that we bought new from them. The service staff is always friendly and informative. More

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