Tonya Rubenking

Scheduled service on the Ford app was so easy. Always excellent service at Charles Gabus Ford, reasonable rates and advice. Always excellent service at Charles Gabus Ford, reasonable rates and advice. More

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I took it in. They took me home. They called me kept me informed it was gonna be the next day but they come back to get me when it was done which was fairly early They took me home. They called me kept me informed it was gonna be the next day but they come back to get me when it was done which was fairly early in the day. I also got $100 refund that I had paid them that they found out I didn’t need to. So they’re sending me a check. I have always been treated like they cared about any problems that I had and they were always pretty quick to get something taken care of. More

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tanya was kind, and did what she could do, and we appreciated her and all her efforts, but service department and our experience- Poor customer service. Understand their hands are tied when it come appreciated her and all her efforts, but service department and our experience- Poor customer service. Understand their hands are tied when it comes to warranty issues, but maybe work with better warranty companies??? Part was ordered after dealing with warranty hoops, then did not notify us the part was actually back ordered until 16 days later. After 40 days of frustration (Forty-let that sink in) finally got the vehicle back with the 4th transmission (original, and 3rd replacement). Took it back after 20 minutes of having it with a clanking, rattling sound. Tue service manager was angry, did not want to do a quick ride along to hear the noise, but did. Dismissed it and blamed it on a well cover and yelled he didnt do anything as he threw his hands to the side and walked away (heavy cloth, can not make clanking rattle noise). Took it to our mechanic the next day and found out it was the heat shield they broke a clip on either taking it off or putting back on to replace the transmission costing us 130 bucks to fix. Changed dealerships. PSA: Do not buy Ford. Two Bronco Sports- one on the 4th transmission, 2nd Bronco Sport currently at another dealership having the 3rd transmission replaced. Ford is lacking on honesty and integrity of their product- cheap product and parts and padding the uppers pockets all while laughing as we all blindly buy junk as the dealerships smile. More

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Tanya was very easy to work with. I appreciated that they got me in so quickly. The work was done quickly and efficiently. Thank you to Shane Palmer for the great work. I appreciated that they got me in so quickly. The work was done quickly and efficiently. Thank you to Shane Palmer for the great work. More

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Everyone was very helpful in kind they were very informative and explained the whole receipt informative and explained the whole receipt More

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I purchased my F150 there and I've always taken it there for service.They are very good at what they do I will always take my truck there to be serviced.Thank you very much for service.They are very good at what they do I will always take my truck there to be serviced.Thank you very much More

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Charles Gabus Ford always provides an amazing customer service experience. Michelle H is so professional and easy to work with. She communicates promptly and ensures all my questions are answered. service experience. Michelle H is so professional and easy to work with. She communicates promptly and ensures all my questions are answered. More

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I think it is efficient and clean and employees are courteous and take time to listen to your concerns courteous and take time to listen to your concerns More

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They were friendly and polite. They were quick to finish repairs and I appreciated the ride on a cold winter day! They were quick to finish repairs and I appreciated the ride on a cold winter day! More

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Have had great service and support for my two Ford hybrid Fusions. Friendly staff over past 16 years. Fusions. Friendly staff over past 16 years. More

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