Ben Juarez

Honestly I love this dealership, this is the first time I’ve ever taken my car to a dealership and I love it and the perks of getting a loaner and just great communication! I go to Daniel however, lately I I’ve ever taken my car to a dealership and I love it and the perks of getting a loaner and just great communication! I go to Daniel however, lately I feel like I just feel very dismissed from him. We used to chat all the time but last time I came in, I couldn’t even get a single hello when he is the one I felt most comfortable to go to since he was the person I met first. More

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I come here only to take care of my new car, always have the best service! the best service! More

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Let start off by saying Lee was and is always great. Communicates very well through the service process and always has good attitude. My complaint about the service is that when I ask for something to b Communicates very well through the service process and always has good attitude. My complaint about the service is that when I ask for something to be checked. And bring it in for service and 4 days later I get my car back. With 1 problem fixed but the other seemingly not even checked on. Really don’t want to have my car back in service for something that should’ve been taken care of before picking it back up. More

by adamsorola Verified Customer Verified Customer

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Benjamin is an excellent service representative during my visit. He is very helpful and a people person. visit. He is very helpful and a people person. More

by hannah Verified Customer Verified Customer

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I appreciate that Albert is attentive and helps me out every time I have a concern about my car. every time I have a concern about my car. More

by Eme2 Verified Customer Verified Customer

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Lee was so accommodating and wonderful! Kept me posted on the progress of my car and made sure the pick up and drop off process was smooth. Kept me posted on the progress of my car and made sure the pick up and drop off process was smooth. More

by jessicarobles Verified Customer Verified Customer

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Always get great service at Big Star Cadillac. They always go above and beyond for their customers. They always go above and beyond for their customers. More

by futuregigi Verified Customer Verified Customer

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The issue was taken care of quickly and correctly. Ben was very helpful answering questions. Ben was very helpful answering questions. More

by tpmbruner Verified Customer Verified Customer

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I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

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The staff and Ben in service department were professional and helpful. Thank you for going the extra mile and getting me back on the road. and helpful. Thank you for going the extra mile and getting me back on the road. More

by khara.mason Verified Customer Verified Customer

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