LeAnna Kerr
LeAnna Kerr at Big Star Cadillac
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LeAnna Kerr

Concierge & Loaner Fleet Manager

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.7
30 Reviews

Dealership Experience

7 yrs, 1 mo

Industry Experience

7 yrs, 1 mo

Languages Spoken

English English

4.7

30 Reviews

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30 Reviews of LeAnna Kerr

April 22, 2024

Dealership Rating
Employee Rating

Shout out to Bobby in Service in Webster. he was awesome taking care of my SUV More

by sailing007
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

April 12, 2024

Dealership Rating
Employee Rating

Had some issues in the beginning after a failed software update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pl More

by john.kirkpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karah Gonzales, Daniel Wood

Apr 15, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive outcome! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 23, 2024

Dealership Rating
Employee Rating

Big Star Cadillac is always my favorite place to bring my car for service or to buy a car. I took my car for service to replace some parts and it was done within the same day. I would like to thank Karah Gon More

by miltonwalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

February 09, 2024

Dealership Rating
Employee Rating

Very helpful and and good feed back on jo Joob Thanks again for your help More

by AFZANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2024

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

February 05, 2024

Dealership Rating
Employee Rating

Ainsley is the best service advisor I ever had she’s always on point everyday More

by ZENOFAMILY713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 02, 2024

Dealership Rating
Employee Rating

Ansley is literally one of the best advisors out here. Makes sure my vehicle is done correctly and out on time. More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 04, 2024

Dealership Rating
Employee Rating

Ainsley is truly an amazing advisor. Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 05, 2023

Dealership Rating
Employee Rating

Service Rep was very courteous and respectful. Very knowledgeable and helpful with me when I come by as well. Very exceptional service!!! More

by MICHAELTT2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 24, 2023

Dealership Rating
Employee Rating

Great service eventhough we had an issue with parts due to availibility they took really good care of me. Great service More

by RANFARIAS89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 28, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

November 06, 2023

Dealership Rating
Employee Rating

Bobby is the best service advisor hands down - professional & friendly! As for Bug Star itself, I'm not happy that I have to pay for oil changes. 😕 More

by LoisP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Big Star Cadillac responded

Lois, Thank you for your review and kind words about Bobby. It is possible that your Cadillac is covered by the old program and we are in error. Several years ago Cadillac offered complimentary maintenence with new vehicle purchases. However, they did change the program to the first maintenance only (with new purchases) in more recent years. Also, both Ron Carter & Big Star offer(ed) prepaid maintenance programs that may have felt as if oil-changes were free. In either case, we would like to get this cleared up to ensure that we are billing the correct party. Please reach out to me directly with your best contact information at jwilson1@bigstarcadillac.com to discuss. Thank you. Jason Wilson, Service Director.

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