I really liked the sales process, it was quick and you
only deal with one person and dealer fees are told to you up front. The day after I bought it, I had to spend $800 on repairs. I had wanted a 2nd key
only deal with one person and dealer fees are told to you up front. The day after I bought it, I had to spend $800 on repairs. I had wanted a 2nd key and they told me it wasn't a chipped key & it was. Their service dept did end up getting me a key and did install a new drive shaft that I had bought. There was a vibration when driving, I asked them if they drove it, they said they did, but as soon as I drove it, I could tell they didn't. I called the sales manager 3 times to see if they had checked it out and no one responded. They didn't reimburse me for my repairs. Although I liked the buying process, I'm not sure if I would trust them with buying a used vehicle again that they said was checked out.
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by tbrandau
Verified Customer
Verified Customer
Jul 29, 2024 -
Rivard Buick GMC responded
Thank you for sharing your experience with us. I appreciate your feedback and am glad you found the sales process efficient. I understand your concerns regarding the post-purchase repairs and the miscommunication about the key. We take customer feedback seriously and will address the issues raised to ensure a better experience in the future. Feel free to reach out to me directly so I can further assist you. Thank you for choosing Rivard Buick GMC.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Ben Pugliesi was outstanding.
He took care of everything and mad it a stress free purchase.
He took care of everything and mad it a stress free purchase.
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by AAE94R
Verified Customer
Verified Customer
Jul 15, 2024 -
Rivard Buick GMC responded
Thank you for choosing Rivard Buick GMC and for the glowing review! I'm thrilled to hear that Ben provided outstanding service and made your purchase stress-free. I look forward to assisting you again in the future.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Great service.
Low pressure sales.Ben did a great job with sales and delivery. Thanks.
Low pressure sales.Ben did a great job with sales and delivery. Thanks.
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by SIMFAM99
Verified Customer
Verified Customer
Other Employees Tagged:
Troy Guidash
Jul 02, 2024 -
Rivard Buick GMC responded
Thank you for the 5-star review! We're glad to hear that you had a great experience with low-pressure sales and that Ben took care of you during the sales and delivery process at Rivard Buick GMC. We appreciate your kind words and look forward to assisting you again in the future. Safe travels!
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Best dealership I've dealt with in 60 years of car
ownership--sales, parts and service are all outstanding.
ownership--sales, parts and service are all outstanding.
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by JGSELLERS43
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Judd
, Troy Guidash, Steven Royall
Jun 24, 2024 -
Rivard Buick GMC responded
Thank you for the glowing review! We are thrilled to hear that you had such a positive experience with Rivard Buick GMC. We take pride in providing exceptional service across all departments. We appreciate your kind words and look forward to serving you again in the future.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
I have used this dealership for the last 15 years and
have purchased several vehicles through them. I always use Ben Pugliesi as my salesman and he has never steered me wrong. He’s always been honest, fa
have purchased several vehicles through them. I always use Ben Pugliesi as my salesman and he has never steered me wrong. He’s always been honest, fair, friendly and very patient with my indecisiveness. I live an hour away from there and will still make the drive to get the high quality service I know Ben and the dealership has always given me. It’s good to know that there’s at least one trustworthy dealership around. I highly recommend to anyone looking for a new or used vehicle.
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by Amy79
Verified Customer
Verified Customer
Jun 05, 2024 -
Rivard Buick GMC responded
Thank you for taking the time to share your positive experience with us, Amy! We truly appreciate your loyalty over the last 15 years. Ben is indeed an invaluable member of our team, and we're thrilled to hear that he has consistently provided you with honest, fair, and friendly service. We're grateful for your recommendation and look forward to serving you for many more years to come. See you on your next visit!
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
They are consistently competitive with no surprises.
I like the fact that one individual handles the transaction from start to finish.
I like the fact that one individual handles the transaction from start to finish.
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by Stephen31
Verified Customer
Verified Customer
Other Employees Tagged:
Troy Guidash
May 24, 2024 -
Rivard Buick GMC responded
Thank you, Stephen, for sharing your positive experience with us at Rivard Buick GMC. We take pride in providing competitive pricing and a seamless transaction process with a dedicated team member from beginning to end. We appreciate your feedback and look forward to assisting you again in the future.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Rivard Buick GMC is my top-rated dealership, and I’ve
been purchasing vehicles for 50 years. I had been searching for a new GMC Yukon Denali to replace mine. There has been a shortage of Yukons for nea
been purchasing vehicles for 50 years. I had been searching for a new GMC Yukon Denali to replace mine. There has been a shortage of Yukons for nearly a year, and I was adamant about the colors and accessories I wanted.
The Rivard salesman I found was Ben Pugliesi, and am I glad I did. He listened intently on exactly what I was looking for in my new Denali. He worked with me for several months and finally located my SUV.
On the transaction day, I arrived and the paperwork and vehicle orientation took less than forty-five minutes. I was given blue book price for my trade-in, and that process simply took me turning over the keys and signing the transfer documents.
I totally recommend Rivard Buick GMC for outstanding professional treatment and tremendously reasonable pricing.
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by Gator Doc
Verified Customer
Verified Customer
May 20, 2024 -
Rivard Buick GMC responded
Thank you for choosing Rivard Buick GMC for your vehicle purchase! I am thrilled to hear about your positive experience with Ben, and how he assisted you in finding your perfect GMC Yukon Denali. I truly appreciate your recommendation and look forward to seeing you for many more years to come.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Been communicated very well throughout the process from
the time my truck was ordered until it arrived. Great customer service. Truck arrived to me Perfectly as a new truck should
the time my truck was ordered until it arrived. Great customer service. Truck arrived to me Perfectly as a new truck should
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by kevin@iveymotorcars.com
Verified Customer
Verified Customer
May 10, 2024 -
Rivard Buick GMC responded
Thank you Kevin, for sharing your positive experience with Rivard Buick GMC. I am thrilled to hear that you were pleased with the communication and customer service throughout the process of ordering your truck. I aim to deliver a seamless experience, and I am delighted that your truck arrived in perfect condition. I appreciate your business and look forward to seeing you again in the future.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
We enjoy Rivard Buick GMC because our salesman Ben is
always so helpful and goes above and beyond to make sure everything is great!
always so helpful and goes above and beyond to make sure everything is great!
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by EVELYNCAUD
Verified Customer
Verified Customer
May 08, 2024 -
Rivard Buick GMC responded
Evelyn, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com
Best auto buying experience I’ve ever had.
No pressure, great prices, excellent customer service. Ben Pugliesi took excellent care of me throughout the whole process and I highly recommend h
No pressure, great prices, excellent customer service. Ben Pugliesi took excellent care of me throughout the whole process and I highly recommend him for your next purchase.
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by Ktkeith
Verified Customer
Verified Customer
May 05, 2024 -
Rivard Buick GMC responded
Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Ben was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs.
Sincerely,
Justin Ramer
j.ramer@rivardbuickgmc.com