Ben Roberts | Page 29

How many lies can one tell? I recently purchased a 2017 dodge Durango from Mountain View Chevrolet on E. 20th St. And I would have to say this was the absolute worst car buying e I recently purchased a 2017 dodge Durango from Mountain View Chevrolet on E. 20th St. And I would have to say this was the absolute worst car buying experience that I have ever had if there is one I recently purchased a 2017 dodge Durango from Mountain View Chevrolet on E. 20th St. And I would have to say this was the absolute worst car buying experience that I have ever had. If you got stars for telling lies This would be a five star Establishment Establishment. When I first got there I may not bother name of Daniel said he would be my salesman and then somehow I got pushed off to his do boy clay First they lied about how much my payoff was on my trade-in then they lied about how much my trade-in was worse note to clay when you do a car estimate on Kelley blue book cash offer turn your computer off before you walk out of the room the cash offer on my car was $13,000 he told me it was 11 then Daniel come in and told me it was 9000 The payoff was actually 18,000 Clay said it was not 1900 Daniel said it was 2200. Then Daniel gave me some financial advice and said that I owe too much on the trade-in and I should just go ahead and screw over the finance company and let it go back he said “people do it every day“Then my wife ask him how the tires were on the vehicle Daniel replied without even looking at the tires are Perfect “brand new” I know I better go out and work sure enough it had three wore out Bridgestones and a new tire with no brand name on it So I went back in and ask him is there any possible way y’all could put new tires on the S $36,000 vehicle should have new tires then he said “maybe this ain’t a vehicle for you your credit aint that good anyway that I said you know what maybe you’re right I tell my wife to get her things and let’s go then Daniel said no no no wait just a minute you are a valued customer here at Mountain View Chevrolet and we’re gonna make sure you get some new tires and we’re also going to order you some new floor mats and we’re going to give you A fresh detail and A full tank of gas Now here is a month later no floor mats no tires no gas no detail so I asked Clay when Margot and get my detail he said “I will be at your wife’s work bright and early in the morning to pick the car up and bring you a loaner we still Have it seen him I called today they still have not ordered my tires Or floor mats More

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Above and beyond My son and I discussed a specific car and price with Chris Hansen over the phone. He was easy to talk to and more than willing to work toward the pri My son and I discussed a specific car and price with Chris Hansen over the phone. He was easy to talk to and more than willing to work toward the price we could afford. Once we agreed, we set up a time the next day for us to drive in from Knoxville. The car was ready, the paperwork was straight forward, and the time with finance was quick and low pressure. No bait and switch and no high pressure extras. Chris made sure to give us a great buying experience! Thanks to everyone that helped. More

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New car experience! Korey was great. I went in knowing exactly what car I wanted. He talked me through the process and even showed me a better way to get financing at a Korey was great. I went in knowing exactly what car I wanted. He talked me through the process and even showed me a better way to get financing at a lower interest rate. He never tried to give me something I didn’t want or need. More

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Multiple chances multiple failures Here’s a story of over a year of awful service from this dealer. I bought my used Audi from this dealer in around August of 2017. From the beginni Here’s a story of over a year of awful service from this dealer. I bought my used Audi from this dealer in around August of 2017. From the beginning this place was not on their game. The loan approval process took 2 hours... this has taken me 15 minutes in the past. I was then told that the car wasn’t ready to go and needed to go through detailing after it was bought. I was sent home in a rental and told to come back the next day. The following day, I arrived to a vehicle that had not been detailed or serviced.... another unnecessary 2 hour wait followed. This is where to awful experience usually ends with a dealer but I made an awful mistake with my loan. I purchased a life time oil change and tire rotation policy with the car. This is where the real frustration began. I go to leave and they don’t have the plates I gave them to be transferred to the car on it. I have to wait another hour for them to find it. My service was also supposed to cover one key replacement a year. The key I was given died as I go to get in the car to drive off the lot. They say no big deal and order me a replacement. Once o get said replacement it is only the FOB and not the Kay that is part of it. Beyond that, they cannot program it and won’t help with the cost to get a key cut or the fob programmed from Audi. This was all on me. Literally died as I was getting ready to drive it off the lot. Months later I go in for my first oil change, took 4 hours but everything seemed okay in they end. Wrong. I get home and my hub cap is missing. They didn’t lock it back in place. At least they replaced it. Literally 2 weeks after I let them service it I have catastrophic engine failure and have to replace the entire engine. $7,000 out of pocket but I knew that there wouldn’t be any concern from them. Engine gets replaced, drive for a few months, and it’s time for another oil change. I’ve already paid for this lifetime service so I decide to not waste my money and give it another shot. This time I wait another the hours and get informed that they destroyed to threads in my oil plug and they will have a replacement here in 45 minutes. 3 hours turns into 5. Demand an update and I’m told it’s on the way. After 7 hours of waiting for an oil change I am told that it won’t be here today and I will be sent home in an enterprise car... I get a manager and explain how tired I am of all this and tell him I just want a refund out of this lifetime service deal minus 2 oil changes. This jerk responds back from my request to never come back to their store and walk away with a refund by telling me that my next oil change will be free.... I ALREADY HAVE “FREE” OIL CHANGES. I BOUGHT LIFETIME ONES WITH MY ORIGINAL PURCHASE. In the end I come back the next day to a fixed car and leave. I don’t know what I was thinking going back again... but I did. I made sure and scheduled the oil change this time and arrived a little before my appointment. An hour and a half later I leave, happy for once and even schedule another appointment because this one went so well. I was wrong. I just got done scratching my knuckles to pieces in a sketchy parking lot, ripping the plastic from underneath my car loose because it was being held on by one screw and dragging the ground. THEY CANT EVEN REATTACH THE PLASTIC TO PROTECT THE UNDERCARRIAGE CORRECTLY. TL;DR: This dealer cannot service or do anything correctly on the first try. They break something every time and don’t care. They won’t refund or work with you. They will lie to you about when things will be done and will underdeliver and agree to things they won’t do. More

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Awesome I had a great time they worked with me to get me out of a underwater car. Just wished they did the undercoating for my truck. Abdul was awesome he wor I had a great time they worked with me to get me out of a underwater car. Just wished they did the undercoating for my truck. Abdul was awesome he worked his tail off to get me into a new auto. More

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Pleased with quality of purchase, but pused into sale We are pleased with the quality of the vehicle purchased but feel we were pused into the sale by salesman above our original contact who was Nada Smit We are pleased with the quality of the vehicle purchased but feel we were pused into the sale by salesman above our original contact who was Nada Smith. We now somewhat regret the purchase and wish the salesman would have backed off after the after the 3rd tme of saying no. I guess we could have turned and walked out but we were looking to trade but not at the first vehicle that was looked at. More

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very nice people Landon very kind and patient. Was not pushing or trying to rush me in a decision. Rebecca was very kind in explaining the working of car. Landon very kind and patient. Was not pushing or trying to rush me in a decision. Rebecca was very kind in explaining the working of car. More

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Wonderful car buying experience. The helpful people such as Ethan & Rebecca made the ease of car buying a breeze. I would recommend this dealership to anyone that wanted to buy the ca The helpful people such as Ethan & Rebecca made the ease of car buying a breeze. I would recommend this dealership to anyone that wanted to buy the car & wanted to travel the distance. More

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My 2018 Chevrolet Silverado LT I planned to look at the new style of 2019's as well as what the prices were. I was extremely pleased with Chris who showed me many 2018's. I found th I planned to look at the new style of 2019's as well as what the prices were. I was extremely pleased with Chris who showed me many 2018's. I found the truck I wanted and Josh made me the deal I had to take. More

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Best dealership in town , hands down! I loved working with Grace, she was extremely knowledgeable about her job and made me feel very comfortable and at ease financing my f , hands down! I loved working with Grace, she was extremely knowledgeable about her job and made me feel very comfortable and at ease financing my first car. I would absolutely recommend her and the dealership to anyone. More

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